Andaz Singapore REVIEW - MASTER THREAD
Oct 25, 2019, 8:09 pm
#301
Join Date: Mar 2010
Posts: 112
Happy Friday all!
We recently stayed at Andaz Singapore and reviewed the room and the restaurant. It's a beautiful property. Though if there was something to improve, that would be customer service.
Here are some of the photos:
We also wrote an article about the entire stay.
We recently stayed at Andaz Singapore and reviewed the room and the restaurant. It's a beautiful property. Though if there was something to improve, that would be customer service.
Here are some of the photos:
We also wrote an article about the entire stay.
Nov 25, 2019, 9:03 am
#308
Join Date: Sep 2007
Location: Niwot, CO
Programs: AA XP, BA G, AS 100K, Hyatt G
Posts: 146
If your booked room is not available, ask for a refresh room to refresh/rest until your room is ready. When it’s not super busy they do offer this service.
Nov 25, 2019, 6:45 pm
#309
Join Date: Jul 2018
Programs: Thai, Hyatt
Posts: 49
They offered my the use of the change rooms, which have showers, but I didn't use them since they said the room would be ready in a couple of hours. They have an area next to reception that has free tea and coffee and they also offered me breakfast. Pretty good service.
Dec 25, 2019, 5:24 pm
#310
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
Forced to move rooms during stay, what to do?
Just checked in a four night stay here, using my suite upgrade certificate. However at the hotel, been told that we have been “upgraded” on the first night to a residence suite and we need to move out today to a different room. Check in was already 1am and I had no interest to argue, just want to get in and sleep.
Is this a common practise to kick guests out to different rooms during a stay booked with the same type of room?
Is this a common practise to kick guests out to different rooms during a stay booked with the same type of room?
Dec 25, 2019, 8:37 pm
#311
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Just checked in a four night stay here, using my suite upgrade certificate. However at the hotel, been told that we have been “upgraded” on the first night to a residence suite and we need to move out today to a different room. Check in was already 1am and I had no interest to argue, just want to get in and sleep.
Is this a common practise to kick guests out to different rooms during a stay booked with the same type of room?
Is this a common practise to kick guests out to different rooms during a stay booked with the same type of room?
Dec 25, 2019, 9:57 pm
#313
Join Date: Feb 2011
Posts: 849
Just checked in a four night stay here, using my suite upgrade certificate. However at the hotel, been told that we have been “upgraded” on the first night to a residence suite and we need to move out today to a different room. Check in was already 1am and I had no interest to argue, just want to get in and sleep.
Is this a common practise to kick guests out to different rooms during a stay booked with the same type of room?
Is this a common practise to kick guests out to different rooms during a stay booked with the same type of room?
Dec 25, 2019, 10:32 pm
#314
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Yes, the Studio Suite rather than a Residence Suite is the standard suite for a TSU, so the Residence Suite is an upgrade, but that certainly does not justify the inconvenience of an involuntary room change. An involuntary room change is almost akin to being walked, and unless there was substantial compensation I would refuse to pay the full amount at checkout.
Dec 28, 2019, 3:44 pm
#315
Join Date: Dec 2012
Location: SFO
Programs: Delta Diamond/ Hyatt top tier(lifetime)
Posts: 652
If they didn’t inform you of this at check in (ie we have a room for early check in but you need to move tomw) escalate to your concierge or twitter.
its likely someone snagged the tsu room for a higher vip code who booked a premium room but checked in early and accepted a downgrade for a night. This is on the property.
if the suite your in is available for the rest of your stay insist you stay put. If not insist you get some compensation for moving with no notice at check in.
corporate will make it right if you give them notice either by refunding your TSU or giving you a free nights worth of points in my experience when this has happened to me
its likely someone snagged the tsu room for a higher vip code who booked a premium room but checked in early and accepted a downgrade for a night. This is on the property.
if the suite your in is available for the rest of your stay insist you stay put. If not insist you get some compensation for moving with no notice at check in.
corporate will make it right if you give them notice either by refunding your TSU or giving you a free nights worth of points in my experience when this has happened to me