Sydneyberlin

While I generally love this property, they’ve always been extremely stingy when it comes to free upgrades for Globalists and yes, even making standard suites available.

Definitely agree, it would be great to have a second Hyatt property in Singapore. What’s happening to the old Grand Hyatt on Orchard- I thought they was going to be renovated and was meant to open again or has this been cancelled?

Ijones027

I can't understand why the rep accepted this answer its literally against the policy

Sydneyberlin

Just answered my own question from above, the Grand Hyatt on Scotts Road is finally supposed to re-open partially in Q2 this year with the rest following next year.

So we might have a second Hyatt again soon though I prefer Bugis over Orchard any day.

germatory

I passed by Singapore Grand Hyatt in January and below is the state of renovation then.

Based on this, a Q2 partial opening seems overly optimistic.

Sydneyberlin

Ah yes, I feared this might be the case, thanks for posting. This revamp has been overly optimistic a couple of times now. We’ll see when it finally ever happens!

River in Sight

I’ve never stayed here, but I do have a stay booked for May. Around 3-4 days ago I saw a suite pop up, contacted Hyatt on the chat and they had my TSU sorted in minutes. Sounds like you may have gotten a bad agent… normally when a TSU request doesn’t go my way I just wait a few minutes, try again and the next agent typically gets it to work just fine.

with that said, your experience is frustrating and I’d be annoyed too if I were you.

germatory

As update, I called the duty manager today and explained what happened. He was sympathetic and told me not to worry, he will find me a Suite.

A few hours later, I saw an email regarding changes to my reservation and bingo, I was given an Andaz Suite King.

travelbug843

Update after my return. Thanks everyone for your Andaz recommendation. I really enjoyed my stay. I booked through the Amex portal to receive "The Hotel Collection" (THC) benefits. My transpacific flight arrived at 6am making it to the hotel around 7:15am. I was so happy that they gave me my room immediately. I booked the lowest room tier, but it was still very spacious, clean, and well laid out. Breakfast was complimentary for my stay, and while limited, was high quality. I moved to Shangri-La my final two nights and their breakfast was inedible! Despite having no status with Hyatt, the minibar was complimentary. There were complimentary cookies, tea, and self-serve espresso machine offered from 6am-midnight. I had room service twice and everything was great. Highly recommend Auntie's Laksa and the molten chocolate cake. The lobster mac was good, but not great.

The pool area is cramped and (imo) not large enough for the size of the hotel. Limited number of beds and it didn't seem to receive shade at any point of the day. But it offers nice views, though the top floor is better (opens after 5pm).

The location is great and once I figured out how to access the MRT directly from the hotel, it was a breeze. Having to change elevators at the lobby (floor 25) didn't really bother me.

steveholt

Is anyone aware of a convenient self-serve laundry nearby the Andaz?

Zorak

Don't know if it's the closest, but in January while staying at the Andaz, I went here: https://maps.app.goo.gl/GCJHkYHCwUdJkqav7

There's also a hawker center around the corner while you wait