We had a stay in Vienna immediately after the full lockdown was lifted, but during the interim transition period when there were still some restrictions.  For that reason Park Hyatt Vienna was not operating normally and hotel occupancy was low.  Despite the unusual circumstances, we had a great stay – this Park Hyatt is one of the better ones where we have stayed.

Room

I booked the standard room with points and used a Globalist Suite upgrade to get a standard suite.  I asked my Hyatt Concierge if it was possible to use points on top to further upgrade from the standard suite to the Diplomat Suite because I noticed online that the diplomat suite was 50k pts per night versus the standard suite 40k pts per night so I was willing to pay 10k pts extra for Diplomat.  Unsurprisingly, I was advised that it was not possible to do so, but that she would mark our reservation for consideration of a further upgrade.

Upon arrival we were delighted to find out that we were upgraded to the Ambassador Suite (one category above Diplomat) and did not even have to pay extra points.  What a great gesture – I guess due to very low occupancy they simply used their judgment that it would not hurt to do a little extra for loyal guests.

In terms of hardware quality, this Park Hyatt is hard to beat.  Some hotels have a number of luxury features but leave other parts being much cheaper, but this suite was uniformly high quality.  The bathroom was very spacious including the shower area which was oversized, there was marble throughout including the wall next to the bathtub, chandeliers in several rooms, nice hardwood floors in the bedroom and living room, upscale furniture including a leather-covered working desk and decent chair.  As in most premium suites there was also a half bathroom near the entrance of the room which was convenient.  The entrance lobby was quite impressive as well with the glass design on the floor which fit with the marble-top small table in front, not to mention that the floor was heated in that entrance lobby.

All in all it is hard to find faults to this room, if there would be one it would be general darkness.  First off in December it’s not very sunny in Vienna but the problem was made worse by the fact that windows were all part of a bay, away from the inner wall of the room so it blocked the limited sunlight coming in and made it necessary to keep the lights turned on during the day.  The upside was that because of the design of the windows, people outdoors could not see us in our room.  As the hotel was directly in front of one of the numerous Christmas markets in the city, we had a view of the festivities if we moved into the bays to take a look.  

Dining

The regular restaurant was closed and we were informed that we could have breakfast in an alternative venue instead, or simply room service.  Because room service was so convenient, we did not even bother checking out their temporary location for breakfast – we ordered room service every day.  We were able to order whatever we liked from the menu and all charges were waived as the Globalist breakfast benefit.  On the day before departure I ordered in advance and I requested delivery at exactly 7am which they did on the dot.  The quality of the food was excellent, particularly the truffle eggs which were delicious.  One area of improvement would be for a longish stay I thought perhaps a bit more variety would have helped because many warm dishes were egg-related.  

Wifi

Wifi worked well with speed of 15 Mbps.

Overall

Overall we had a comfortable stay and while we could not use the full set of facilities of the hotel due to covid, in the limited interactions we had with staff the service was excellent including help scheduling covid tests.  I can highly recommend this hotel especially for Hyatt Globalists.