Apr 14, 2016, 1:13 pm
Last edit by: thucanhho
T & C:
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Bonus points for club lounge closed
Apr 12, 2014, 6:02 pm
#1
Original Poster
Join Date: Sep 2002
Posts: 418
Bonus points for club lounge closed
Have things changed, or do you still get bonus points when the club lounge is closed while you are staying there? We stayed at the Indianapolis Hyatt Regency on a weekend, when the club is always closed. In the past we have always received the bonus points, but this time when I called the Diamond desk, they said no ( after talking to a supervisor and calling the hotel to talk with manager) because it is always closed on weekends. We always get a free breakfast in restaurant. We are diamond. Is this something new?? Thanks
Apr 12, 2014, 6:13 pm
#2
Join Date: Mar 2002
Location: SFO
Programs: HYATT-Nothingness; Starwood-Nothingness; AA-Nothingness
Posts: 566
I did recently in February (from The LA Hotel) -- they credited points each night I was there. Was pretty smooth and didn't anticipate much drama either way but they gave it to me. I would call back and try again at another time (or, write to the Concierge here).
Apr 12, 2014, 7:44 pm
#3
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
This is the first report we've had of this. The T&Cs call for the compensation points (DN - 2,500 points per stay) if the the property normally has a club and it's closed for whatever reason (day of the week seasonal etc.) or a Diamond is denied access for whatever reason. T&C also calls for restaurant breakfast for Diamonds.
I got this compensation in Dec in Minneapolis.
Usually, GP agent does call the property to verify that the club was closed. Santa Clara Hyatt is a favorite for FT mattress runs in the Bay Area for this reason.
I got this compensation in Dec in Minneapolis.
Usually, GP agent does call the property to verify that the club was closed. Santa Clara Hyatt is a favorite for FT mattress runs in the Bay Area for this reason.
Apr 12, 2014, 9:18 pm
#4
Join Date: Dec 2010
Location: indianapolis
Programs: Hyatt Globalist Hilton Diamond
Posts: 46
Have things changed, or do you still get bonus points when the club lounge is closed while you are staying there? We stayed at the Indianapolis Hyatt Regency on a weekend, when the club is always closed. In the past we have always received the bonus points, but this time when I called the Diamond desk, they said no ( after talking to a supervisor and calling the hotel to talk with manager) because it is always closed on weekends. We always get a free breakfast in restaurant. We are diamond. Is this something new?? Thanks
Apr 12, 2014, 11:51 pm
#6
Suspended
Join Date: Mar 2011
Location: Los Gatos, CA
Programs: Hyatt Diamond, Marriott PLT, SPG PLT, AA EXP, Virgin Elevate
Posts: 293
Apr 13, 2014, 7:31 am
#7
FlyerTalk Evangelist
Join Date: Apr 2006
Location: SJC/VCE
Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT
Posts: 10,161
I was at the Santa Clara property on Sat April 5, club is usually* closed and it was that weekend, rec'd the 2500 points.
* I say usually b/c they were testing a weekend opening a few months back - but it isn't currently in place
* I say usually b/c they were testing a weekend opening a few months back - but it isn't currently in place
Apr 13, 2014, 10:17 am
#8
Join Date: Jan 2010
Location: Southwest Missouri
Programs: Hilton Diamond, national executive elite,
Posts: 108
It looks like the terms and conditions have changed and you only get the 2500 points when periods of high demand will not allow access.
4. Diamond members will receive access to the Regency Club or Grand Club lounge in hotels that have the lounge. During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
4. Diamond members will receive access to the Regency Club or Grand Club lounge in hotels that have the lounge. During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Apr 13, 2014, 12:51 pm
#9
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
It looks like the terms and conditions have changed and you only get the 2500 points when periods of high demand will not allow access.
4. Diamond members will receive access to the Regency Club or Grand Club lounge in hotels that have the lounge. During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
4. Diamond members will receive access to the Regency Club or Grand Club lounge in hotels that have the lounge. During periods of high demand, access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Apr 13, 2014, 2:26 pm
#10
Join Date: Apr 2000
Location: Portsmouth, NH
Programs: Delta Platinum, Marriott Rewards Lifetime Titanium, Hyatt Globalist
Posts: 319
I get the 2500 points every time I stay on a weekend at the Greenwich Hyatt in Greenwich, CT. Posts every time with the rest of the points.
Apr 13, 2014, 10:47 pm
#11
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,473
Apr 14, 2014, 9:20 am
#13
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
You might get even more than 2500 points in compensation for this. I've faced a similar situation at the GH SFO, where I just grabbed a drink and headed back to my room/suite and went down to the lobby to print my boarding passes since there were over 20 kids in the club and 2 were playing games on the computers - this wasn't during service hours though (late afternoon). I didn't complain though.
Apr 14, 2014, 9:23 am
#14
Join Date: Jul 2011
Location: Sarasota, FL (SRQ)
Programs: WN A-List, AA EXP, Hyatt Top Tier (definitely NOT a Globalist), National Exec Elite
Posts: 491
I recently received the 2500 point bonus for a Saturday check-in at Chicago/Schaumburg. More interesting, I was checking in at the Louisville Regency and inquired as to whether or not they had a club. The manager said no, apologetically, and then offered me 5000 points for the inconvenience 
Apr 14, 2014, 9:29 am
#15
Join Date: May 2004
Location: PWM
Programs: Marriott Platinum Hyatt Diamond Hilton Gold SPG Gold National Executive Avis Preferred Hertz Gold
Posts: 633
Recently received welcome e-mail from Hyatt Regency Hill Country Resort informing me that the lounge is only open in the summer and that I would be receiving 2500 points and breakfast in the restaurant for our stay next week.