Bonus points for club lounge closed
Have things changed, or do you still get bonus points when the club lounge is closed while you are staying there? We stayed at the Indianapolis Hyatt Regency on a weekend, when the club is always closed. In the past we have always received the bonus points, but this time when I called the Diamond desk, they said no ( after talking to a supervisor and calling the hotel to talk with manager) because it is always closed on weekends. We always get a free breakfast in restaurant. We are diamond. Is this something new?? Thanks