Apr 14, 2016, 1:13 pm
Last edit by: thucanhho
T & C:
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Bonus points for club lounge closed
Nov 21, 2014, 9:28 pm
#76
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,312
This has been reviewed again by Gold Passport management and Hyatt Regency Indianapolis Hotel management and because the Club is open for members to go in and they offer the Club amentities it is just not staffed they are not officially closed so the 2500 points will not be awarded.
-David
Nov 21, 2014, 9:49 pm
#78
Join Date: Mar 2007
Location: ABQ & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,426
Dec 29, 2014, 8:34 am
#80
Join Date: Jan 2004
Location: Seattle, WA, USA
Programs: AS MVPG, Hyatt Diamond
Posts: 983
more surprise and delight!
Dec 29, 2014, 9:09 am
#81
FlyerTalk Evangelist
Join Date: Jan 2006
Location: SFO
Programs: AA ExPlat,EX-UA 1K, Hyatt Diamond, SPG Plat,
Posts: 12,212
Jan 5, 2015, 4:59 pm
#82
Join Date: Jun 2013
Location: NYC or SEA depending on the week
Programs: UA 1k, Hyatt Diamond (no I will not use the new name), Marriott/ SPG lt Plat, JPM Reserve, Amex Plat
Posts: 303
The hyatt regency bethesda's is even worse than that. It's literally a prison cell sized room on the top floor with a few office desks and chairs and a non-functioning copy machine. There is a small mini fridge that is empty and that's it. But it's open 24/7 and is their "lounge".
Oct 1, 2015, 12:13 pm
#83
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
This is doing nothing but annoy the most loyal customers and I wish once and for all this would be sorted out not only on here but at the Gold Passport desk and at the hotels.
Oct 1, 2015, 12:15 pm
#84
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I have again been given a hard time obtaining the 2,500 points from Gold Passport. This time Gold Passport called the Hyatt Regency Milwaukee (another Hyatt owned property) and told me I am not entitled to points because they gave me breakfast vouchers due to the club being closed on weekends. I had to escalate to a supervisor and quote this thread.
This is doing nothing but annoy the most loyal customers and I wish once and for all this would be sorted out not only on here but at the Gold Passport desk and at the hotels.
This is doing nothing but annoy the most loyal customers and I wish once and for all this would be sorted out not only on here but at the Gold Passport desk and at the hotels.
Isn't there relevant material in the HGP T&C to quote?
Oct 1, 2015, 1:32 pm
#85
Join Date: Jan 2010
Posts: 103
(My emphasis)
During periods of high demand access to the Regency Club or Grand Club lounge may not be available; therefore Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people.
Oct 1, 2015, 1:54 pm
#86
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Great news! The Hyatt Service Desk emailed me back and confirmed we are correct. We should be seeing a confirmation post from Gold Passport Concierge shortly. I hope this news is also relayed to the hotels so the points can be automatically offered and applied at check-in.
Oct 1, 2015, 2:27 pm
#87
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hello Flyertalkers!
Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people anytime they do not have access to the Regency Club.
Karen
Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people anytime they do not have access to the Regency Club.
Karen
Oct 1, 2015, 3:38 pm
#88
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Hello Flyertalkers!
Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people anytime they do not have access to the Regency Club.
Karen
Diamond members will receive 2,500 bonus points per stay plus daily complimentary full breakfast inclusive of one entrée (or standard breakfast buffet), juice and coffee (tax, gratuity and service charges included) for each registered guest in the room, maximum four (4) people anytime they do not have access to the Regency Club.
Karen
Oct 1, 2015, 5:29 pm
#89
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Especially the HR Milwaukee, where there's a new front office manager who's new to Hyatt. He told me that this property has an exemption from Hyatt to be allowed to close the lounge on weekends, so no 2500 points.
Oct 1, 2015, 5:56 pm
#90
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Thank you for bringing this to our attention. We will follow up with the hotel as what you were told is not correct. If a hotel chooses to close the Regency Club Lounge on the weekends for any reason, then Diamond members would be entitled to the 2500 points for that stay.
Thanks!
Sarah