Park Hyatt St. Kitts REVIEW - MASTER THREAD
Nov 28, 2016, 9:05 pm
#106
Join Date: Jul 2006
Posts: 15
At the moment the website is allowing bookings from the end of June 2017 through to the end of December 2017.
The standard room rate (Park King or Queen) for July and August is $450 a night. On September 1st the rate jumps to $1,325 a night all the way through to the end of December 2017. That's $1,600+ including taxes and service fees. Doesn't seem right.
Points bookings at 30,000 a night seem to be widely available for most dates. I'd like to know the "real" cash rates to decide if this should be booked using cash or points.
The standard room rate (Park King or Queen) for July and August is $450 a night. On September 1st the rate jumps to $1,325 a night all the way through to the end of December 2017. That's $1,600+ including taxes and service fees. Doesn't seem right.
Points bookings at 30,000 a night seem to be widely available for most dates. I'd like to know the "real" cash rates to decide if this should be booked using cash or points.
.
Nov 29, 2016, 7:57 am
#108
Join Date: Jan 2005
Location: Texas
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold, AA Gold, SPG Gold
Posts: 22
Wow - this is incredibly disappointing. I sent several tweets and a couple calls and always got the - 'things remain on track for a timely opening'. Have flights booked and guess we now go back to the drawing board for Spring Break (early march).
Let's see how Hyatt proposes to make this right.
Let's see how Hyatt proposes to make this right.
Nov 29, 2016, 2:24 pm
#109
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
I got the call today for my April reservations... pretty bummed, as PH St. Kitts was the entire reason my wife and I booked our trip there. We now have nonrefundable airfare...
The Hyatt rep with whom I spoke was cordial, but she was adamant that no compensation, per se, would be offered, but they would arrange alternate accommodations and pay for the room at said accommodations. Notably, my room was booked with points 30k per night. She did say that as a Diamond member, they would put us up in the Four Seasons which reminds me a lot of a dated but nice Sheraton or Hilton rather than your usual Four Seasons hotel. A four night stay at Hyatt's expense is appreciated, but then again, since I was using points for my stay AND I'd be receiving Diamond/Globalist/whatever benefits that I won't receive at the Four Seasons AND getting to stay a new, modern hotel, I'm pretty bummed.
They did not offer to pay change fees and postpone the reservation when I asked, as there is no planned opening date at this time, according the rep with whom I spoke.
Not sure what we're going to do, as I know my wife isn't going to want to stay at that Four Seasons... but we have the airfare booked already. My opinion is that Hyatt should A) offer points commensurate to the stay I originally booked in addition to providing change fees to the airfare OR B) offer lodging at the Four Seasons AND either a substantial amount of points or F&B credit at the Four Seasons.
Anyone else in a similar situation?
The Hyatt rep with whom I spoke was cordial, but she was adamant that no compensation, per se, would be offered, but they would arrange alternate accommodations and pay for the room at said accommodations. Notably, my room was booked with points 30k per night. She did say that as a Diamond member, they would put us up in the Four Seasons which reminds me a lot of a dated but nice Sheraton or Hilton rather than your usual Four Seasons hotel. A four night stay at Hyatt's expense is appreciated, but then again, since I was using points for my stay AND I'd be receiving Diamond/Globalist/whatever benefits that I won't receive at the Four Seasons AND getting to stay a new, modern hotel, I'm pretty bummed.
They did not offer to pay change fees and postpone the reservation when I asked, as there is no planned opening date at this time, according the rep with whom I spoke.
Not sure what we're going to do, as I know my wife isn't going to want to stay at that Four Seasons... but we have the airfare booked already. My opinion is that Hyatt should A) offer points commensurate to the stay I originally booked in addition to providing change fees to the airfare OR B) offer lodging at the Four Seasons AND either a substantial amount of points or F&B credit at the Four Seasons.
Anyone else in a similar situation?
Nov 29, 2016, 2:39 pm
#110
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
At the moment the website is allowing bookings from the end of June 2017 through to the end of December 2017.
The standard room rate (Park King or Queen) for July and August is $450 a night. On September 1st the rate jumps to $1,325 a night all the way through to the end of December 2017. That's $1,600+ including taxes and service fees. Doesn't seem right.
Points bookings at 30,000 a night seem to be widely available for most dates. I'd like to know the "real" cash rates to decide if this should be booked using cash or points.
The standard room rate (Park King or Queen) for July and August is $450 a night. On September 1st the rate jumps to $1,325 a night all the way through to the end of December 2017. That's $1,600+ including taxes and service fees. Doesn't seem right.
Points bookings at 30,000 a night seem to be widely available for most dates. I'd like to know the "real" cash rates to decide if this should be booked using cash or points.
Nov 29, 2016, 6:38 pm
#111
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,101
I got the call today for my April reservations... pretty bummed, as PH St. Kitts was the entire reason my wife and I booked our trip there. We now have nonrefundable airfare...
The Hyatt rep with whom I spoke was cordial, but she was adamant that no compensation, per se, would be offered, but they would arrange alternate accommodations and pay for the room at said accommodations. Notably, my room was booked with points 30k per night. She did say that as a Diamond member, they would put us up in the Four Seasons which reminds me a lot of a dated but nice Sheraton or Hilton rather than your usual Four Seasons hotel. A four night stay at Hyatt's expense is appreciated, but then again, since I was using points for my stay AND I'd be receiving Diamond/Globalist/whatever benefits that I won't receive at the Four Seasons AND getting to stay a new, modern hotel, I'm pretty bummed.
They did not offer to pay change fees and postpone the reservation when I asked, as there is no planned opening date at this time, according the rep with whom I spoke.
Not sure what we're going to do, as I know my wife isn't going to want to stay at that Four Seasons... but we have the airfare booked already. My opinion is that Hyatt should A) offer points commensurate to the stay I originally booked in addition to providing change fees to the airfare OR B) offer lodging at the Four Seasons AND either a substantial amount of points or F&B credit at the Four Seasons.
Anyone else in a similar situation?
The Hyatt rep with whom I spoke was cordial, but she was adamant that no compensation, per se, would be offered, but they would arrange alternate accommodations and pay for the room at said accommodations. Notably, my room was booked with points 30k per night. She did say that as a Diamond member, they would put us up in the Four Seasons which reminds me a lot of a dated but nice Sheraton or Hilton rather than your usual Four Seasons hotel. A four night stay at Hyatt's expense is appreciated, but then again, since I was using points for my stay AND I'd be receiving Diamond/Globalist/whatever benefits that I won't receive at the Four Seasons AND getting to stay a new, modern hotel, I'm pretty bummed.
They did not offer to pay change fees and postpone the reservation when I asked, as there is no planned opening date at this time, according the rep with whom I spoke.
Not sure what we're going to do, as I know my wife isn't going to want to stay at that Four Seasons... but we have the airfare booked already. My opinion is that Hyatt should A) offer points commensurate to the stay I originally booked in addition to providing change fees to the airfare OR B) offer lodging at the Four Seasons AND either a substantial amount of points or F&B credit at the Four Seasons.
Anyone else in a similar situation?
Nov 29, 2016, 8:00 pm
#112
Join Date: Jun 2002
Posts: 199
I have reservations for the first week of June. I specifically made my reservations several months after the opening date because of the Baha Mar fiasco.
When I called the hotel, they told me they are only canceling reservations for March and April (at this time). She said as of now, that is the schedule. I don't have any confidence that this situation won't eventually push out past June.
I have no desire whatsoever to stay at the Four Seasons. I booked the Park Hyatt because I want to stay at this hotel. For those who had their reservations canceled, I am amazed that the hotel would not offer a refund of airline change fees to keep their customers happy.
When I called the hotel, they told me they are only canceling reservations for March and April (at this time). She said as of now, that is the schedule. I don't have any confidence that this situation won't eventually push out past June.
I have no desire whatsoever to stay at the Four Seasons. I booked the Park Hyatt because I want to stay at this hotel. For those who had their reservations canceled, I am amazed that the hotel would not offer a refund of airline change fees to keep their customers happy.
Nov 29, 2016, 8:08 pm
#113
Join Date: Aug 2015
Posts: 20
got me too
I was offered up to $1000 towards airfare cancellation/change fees. Just had to provide proof.
I have reservations for the first week of June. I specifically made my reservations several months after the opening date because of the Baha Mar fiasco.
When I called the hotel, they told me they are only canceling reservations for March and April (at this time). She said as of now, that is the schedule. I don't have any confidence that this situation won't eventually push out past June.
I have no desire whatsoever to stay at the Four Seasons. I booked the Park Hyatt because I want to stay at this hotel. For those who had their reservations canceled, I am amazed that the hotel would not offer a refund of airline change fees to keep their customers happy.
When I called the hotel, they told me they are only canceling reservations for March and April (at this time). She said as of now, that is the schedule. I don't have any confidence that this situation won't eventually push out past June.
I have no desire whatsoever to stay at the Four Seasons. I booked the Park Hyatt because I want to stay at this hotel. For those who had their reservations canceled, I am amazed that the hotel would not offer a refund of airline change fees to keep their customers happy.
Nov 30, 2016, 4:45 am
#115
Join Date: Jun 2002
Posts: 199
Was that reimbursement for a cancellation at the Park Hyatt St. Kitts? If so, that's great news. However, orca1114 posted he was told no reimbursement for airfare cancellation/change fees.
Nov 30, 2016, 1:30 pm
#116
Join Date: May 2007
Location: CA & TPE
Programs: Marriott Ambassador, Hyatt Globalist, Hertz Plat, Centurion, too many airlines
Posts: 618
I got the call today for my April reservations... pretty bummed, as PH St. Kitts was the entire reason my wife and I booked our trip there. We now have nonrefundable airfare...
The Hyatt rep with whom I spoke was cordial, but she was adamant that no compensation, per se, would be offered, but they would arrange alternate accommodations and pay for the room at said accommodations. Notably, my room was booked with points 30k per night. She did say that as a Diamond member, they would put us up in the Four Seasons which reminds me a lot of a dated but nice Sheraton or Hilton rather than your usual Four Seasons hotel. A four night stay at Hyatt's expense is appreciated, but then again, since I was using points for my stay AND I'd be receiving Diamond/Globalist/whatever benefits that I won't receive at the Four Seasons AND getting to stay a new, modern hotel, I'm pretty bummed.
They did not offer to pay change fees and postpone the reservation when I asked, as there is no planned opening date at this time, according the rep with whom I spoke.
Not sure what we're going to do, as I know my wife isn't going to want to stay at that Four Seasons... but we have the airfare booked already. My opinion is that Hyatt should A) offer points commensurate to the stay I originally booked in addition to providing change fees to the airfare OR B) offer lodging at the Four Seasons AND either a substantial amount of points or F&B credit at the Four Seasons.
Anyone else in a similar situation?
The Hyatt rep with whom I spoke was cordial, but she was adamant that no compensation, per se, would be offered, but they would arrange alternate accommodations and pay for the room at said accommodations. Notably, my room was booked with points 30k per night. She did say that as a Diamond member, they would put us up in the Four Seasons which reminds me a lot of a dated but nice Sheraton or Hilton rather than your usual Four Seasons hotel. A four night stay at Hyatt's expense is appreciated, but then again, since I was using points for my stay AND I'd be receiving Diamond/Globalist/whatever benefits that I won't receive at the Four Seasons AND getting to stay a new, modern hotel, I'm pretty bummed.
They did not offer to pay change fees and postpone the reservation when I asked, as there is no planned opening date at this time, according the rep with whom I spoke.
Not sure what we're going to do, as I know my wife isn't going to want to stay at that Four Seasons... but we have the airfare booked already. My opinion is that Hyatt should A) offer points commensurate to the stay I originally booked in addition to providing change fees to the airfare OR B) offer lodging at the Four Seasons AND either a substantial amount of points or F&B credit at the Four Seasons.
Anyone else in a similar situation?
Nov 30, 2016, 5:39 pm
#117
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
If Hyatt would offer to pay for my airfare change fees and give me, say enough points for a free night or two in the future as an apology for the inconvenience, I'd be glad to just change my reservations to when the hotel is actually open. But having us stay at an inferior, older hotel that's going to actually COST me more than what I'd have spent at PH (albeit, I would be saving boatload of Hyatt points), isn't really good enough, in my opinion.
Nov 30, 2016, 6:50 pm
#118
Join Date: Jun 2011
Location: New York City
Posts: 801
Wait, when Hyatt offered to put us at the 4S, they meant free? As in free lunch, or as is no additional charge, beyond what you're paying us?
Meaning, if I had a revenue stay booked at PH, they meant that they'd put us up there without charging anything?
I never for a moment thought that, but if OP is saying that they're refunding all points and putting up at 4S gratis, then I can't see why a revenue booking would be different...?
Meaning, if I had a revenue stay booked at PH, they meant that they'd put us up there without charging anything?
I never for a moment thought that, but if OP is saying that they're refunding all points and putting up at 4S gratis, then I can't see why a revenue booking would be different...?
Last edited by thexfactor; Nov 30, 2016 at 7:04 pm
Dec 1, 2016, 5:13 am
#120
Join Date: Feb 2009
Location: Kansas City - MCI
Programs: AA Exec Plat, WN CP, Hilton GoId, IHG Spire, Hyatt Globalist, Citi, Barclay, Chase, Amex, CapOne
Posts: 257
Wait, when Hyatt offered to put us at the 4S, they meant free? As in free lunch, or as is no additional charge, beyond what you're paying us?
Meaning, if I had a revenue stay booked at PH, they meant that they'd put us up there without charging anything?
I never for a moment thought that, but if OP is saying that they're refunding all points and putting up at 4S gratis, then I can't see why a revenue booking would be different...?
Meaning, if I had a revenue stay booked at PH, they meant that they'd put us up there without charging anything?
I never for a moment thought that, but if OP is saying that they're refunding all points and putting up at 4S gratis, then I can't see why a revenue booking would be different...?
The rep with whom I spoke said the offer you receive is based on your status. I would much prefer paid airfare change/cancellation fees and some points for the trouble so I can return when the PH is actually open. YMMV.