Grand Hyatt Shanghai REVIEW - MASTER THREAD
Nov 22, 2013, 11:43 pm
#167
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
Just finished a 4-night stay - my first at this property.
Good:
- Private check-in for Diamonds on 83rd floor (check-in on 54 was quite crowded)
- Asked whether I wanted amenity or points (I took the points)
- Room (8510) was very spacious, although not very well lit with shades closed
- Very nice bathroom with an excellent shower, although the stall is partially open to the bathtub, so the tub gets wet when you shower (extra work for housekeeping)
- Interesting two-sided closet (access from both bathroom and bedroom)
- Only used the Grand Club for breakfast, which had a very nice selection, plenty of space (it never seemed more than a 1/4 full) and hot options
- Staff are very friendly
- Had one lunch at the café on 54, which was fine
Bad:
- I elected to pay the 120RMB for "premium" internet under the assumption that the charges would automatically be deleted as I am a Diamond; the old adage about the word "assume" is true. After a mild protestation the charges were deleted. I had assumed that Diamonds could always opt for the higher-speed paid service for free (norm at places like the Churchill and the Grand in NY). I guess not, but it should be the norm.
- I had difficulty getting a taxi from the hotel to take me to the Bund. 4 refused to take me, even with hotel employees yelling at the drivers. They all wanted to go to the airport. Not Hyatt's fault, but horribly inconvenient.
Nothing else to really complain about. Overall a very nice stay and a decent value for the area.
Good:
- Private check-in for Diamonds on 83rd floor (check-in on 54 was quite crowded)
- Asked whether I wanted amenity or points (I took the points)
- Room (8510) was very spacious, although not very well lit with shades closed
- Very nice bathroom with an excellent shower, although the stall is partially open to the bathtub, so the tub gets wet when you shower (extra work for housekeeping)
- Interesting two-sided closet (access from both bathroom and bedroom)
- Only used the Grand Club for breakfast, which had a very nice selection, plenty of space (it never seemed more than a 1/4 full) and hot options
- Staff are very friendly
- Had one lunch at the café on 54, which was fine
Bad:
- I elected to pay the 120RMB for "premium" internet under the assumption that the charges would automatically be deleted as I am a Diamond; the old adage about the word "assume" is true. After a mild protestation the charges were deleted. I had assumed that Diamonds could always opt for the higher-speed paid service for free (norm at places like the Churchill and the Grand in NY). I guess not, but it should be the norm.
- I had difficulty getting a taxi from the hotel to take me to the Bund. 4 refused to take me, even with hotel employees yelling at the drivers. They all wanted to go to the airport. Not Hyatt's fault, but horribly inconvenient.
Nothing else to really complain about. Overall a very nice stay and a decent value for the area.
Dec 7, 2013, 1:36 pm
#168
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 2,025
My family of 4 (2 kids) will be travelling to Shanghai. Is it possible to get rooms that will fits all of us in the property or the Park Hyatt? I do not see any rooms with 2 queens or w double available. But I did recall a recent post that had a picture of 2 King beds - it might have been a suite. Any info will be appreciated.
Feb 18, 2014, 7:11 am
#172
Join Date: Aug 2004
Location: BOS, HKG
Programs: AMEX Plat, UA Premier Exec, CX Gold, Diamond GP, Hilton Gold, RC Gold
Posts: 212
Upgraded Diamond Suite into a newly renovated room (February 2014)
I’m staying in a lower flower XX12 Suite. The updated suite with a renovated room. The floor looks renovated so is the carpet.
The sofa is very nice and long. Very modern. The single chair looks a bit odd and “too” futuristic for me.
The suite is about the same size as the King Deluxe room in Grand Hyatt Singapore. (In terms of suite size, the one at Hyatt on the Bund is much bigger. Probably 80% bigger.
What I like most about the new rooms are more of the technology pieces.
That is the desk area now has two international electric plugs. It also has three types of A/V plugs including regular regular analog video / audio, HDMI, and VGA cables. It also has a 5 Volt USB plug, so you can charge your iPhone with it. It can probably charge the iPad, but not efficiently.
I also like the abundant of international electric plugs (two in the living room next to the TV. Two in the bedroom one on each side of the King size bed.
The bathroom is updated. No longer is the LCD TV screen in the corner tub which in its place is a nice sculpture. The TV in the bathroom is now integrated into the mirror. It looks cool.
There is a leather chair in the bedroom, but it’s small. (I wish they didn’t make these chairs so futuristic, but perhaps these are the “signature” pieces of furniture.
What I like best is the new Television which is in all the renovated rooms, not just the suites. Gone are the 32” Samsung. Now, the TVs are 46” Sony Bravia in the living room and 40” Sony Bravia in the bedroom. The TV system is now IPTV which is great. The normal Cable TV is still the same low resolution. But there is now an option of Video-on-Demand in HD…for FREE! This is the best part! No longer are the movies paid, but they are completely free. The 20 movies available are not the latest movies, but they are great hits like “Black Hawk Down” and “Bourne Ultimatum”; there’s even kids movies like “The Polar Express.”
All in all, the new updated room is a welcome renovation. The old rooms felt very dated (considering the hotel is about 10 years old). The new rooms seem to be an well renovated reflect a much more modern and sophisticated China.
I’m looking forward to coming back again.
The sofa is very nice and long. Very modern. The single chair looks a bit odd and “too” futuristic for me.
The suite is about the same size as the King Deluxe room in Grand Hyatt Singapore. (In terms of suite size, the one at Hyatt on the Bund is much bigger. Probably 80% bigger.
What I like most about the new rooms are more of the technology pieces.
That is the desk area now has two international electric plugs. It also has three types of A/V plugs including regular regular analog video / audio, HDMI, and VGA cables. It also has a 5 Volt USB plug, so you can charge your iPhone with it. It can probably charge the iPad, but not efficiently.
I also like the abundant of international electric plugs (two in the living room next to the TV. Two in the bedroom one on each side of the King size bed.
The bathroom is updated. No longer is the LCD TV screen in the corner tub which in its place is a nice sculpture. The TV in the bathroom is now integrated into the mirror. It looks cool.
There is a leather chair in the bedroom, but it’s small. (I wish they didn’t make these chairs so futuristic, but perhaps these are the “signature” pieces of furniture.
What I like best is the new Television which is in all the renovated rooms, not just the suites. Gone are the 32” Samsung. Now, the TVs are 46” Sony Bravia in the living room and 40” Sony Bravia in the bedroom. The TV system is now IPTV which is great. The normal Cable TV is still the same low resolution. But there is now an option of Video-on-Demand in HD…for FREE! This is the best part! No longer are the movies paid, but they are completely free. The 20 movies available are not the latest movies, but they are great hits like “Black Hawk Down” and “Bourne Ultimatum”; there’s even kids movies like “The Polar Express.”
All in all, the new updated room is a welcome renovation. The old rooms felt very dated (considering the hotel is about 10 years old). The new rooms seem to be an well renovated reflect a much more modern and sophisticated China.
I’m looking forward to coming back again.
Feb 18, 2014, 7:18 am
#173
Join Date: Aug 2004
Location: BOS, HKG
Programs: AMEX Plat, UA Premier Exec, CX Gold, Diamond GP, Hilton Gold, RC Gold
Posts: 212
Lounge is open from 06:30 to 23:00
Breakfast is from 06:30 to 10:30 (11:30am on weekends and public holidays)
Cocktails are from 17:00 to 20:00.
The lounge is generally busy, but not the busiest lounge I've seen. (I think Grand Hyatt Singapore is a bustling one).
Most of the people in the lounge are business types which reflects the GHS as a business hotel clientele.
My only gripe about the lounge is that I would like to see more electrical sockets for my computer. I usually do set up camp once or twice up there for extended number of hours, so it would be nice.
The service in the lounge is excellent. The staff are very friendly and live up to the Hyatt standard. Certainly worth a visit if you upgrade to the Club level or are a Diamond member.
Cocktails are from 17:00 to 20:00.
The lounge is generally busy, but not the busiest lounge I've seen. (I think Grand Hyatt Singapore is a bustling one).
Most of the people in the lounge are business types which reflects the GHS as a business hotel clientele.
My only gripe about the lounge is that I would like to see more electrical sockets for my computer. I usually do set up camp once or twice up there for extended number of hours, so it would be nice.
The service in the lounge is excellent. The staff are very friendly and live up to the Hyatt standard. Certainly worth a visit if you upgrade to the Club level or are a Diamond member.
Apr 4, 2014, 8:35 pm
#174
Join Date: Aug 2011
Posts: 530
Breakfast is from 06:30 to 10:30 (11:30am on weekends and public holidays)
Cocktails are from 17:00 to 20:00.
The lounge is generally busy, but not the busiest lounge I've seen. (I think Grand Hyatt Singapore is a bustling one).
Most of the people in the lounge are business types which reflects the GHS as a business hotel clientele.
My only gripe about the lounge is that I would like to see more electrical sockets for my computer. I usually do set up camp once or twice up there for extended number of hours, so it would be nice.
The service in the lounge is excellent. The staff are very friendly and live up to the Hyatt standard. Certainly worth a visit if you upgrade to the Club level or are a Diamond member.
Cocktails are from 17:00 to 20:00.
The lounge is generally busy, but not the busiest lounge I've seen. (I think Grand Hyatt Singapore is a bustling one).
Most of the people in the lounge are business types which reflects the GHS as a business hotel clientele.
My only gripe about the lounge is that I would like to see more electrical sockets for my computer. I usually do set up camp once or twice up there for extended number of hours, so it would be nice.
The service in the lounge is excellent. The staff are very friendly and live up to the Hyatt standard. Certainly worth a visit if you upgrade to the Club level or are a Diamond member.
Apr 4, 2014, 9:17 pm
#175
Join Date: Aug 2004
Location: BOS, HKG
Programs: AMEX Plat, UA Premier Exec, CX Gold, Diamond GP, Hilton Gold, RC Gold
Posts: 212
GH Shanghai REVIEW - MASTER THREAD
The Lounge at Grand Hyatt Shanghai has better quality food, but less selection. Hyatt on the Bund has more selection but lesser quality. For example, Hyatt on the Bund has soup where GHS doesn't, but desserts at HoTB are not made with high quality chocolate.
Andaz has just wine and cookies. The benefit of Andaz is that it's location is convenient compared to the two Hyatt. I treat the Andaz as a baby Park Hyatt.
Andaz has just wine and cookies. The benefit of Andaz is that it's location is convenient compared to the two Hyatt. I treat the Andaz as a baby Park Hyatt.
Apr 4, 2014, 9:52 pm
#176
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Seat 2A
Programs: AA EXP LT GLD 1MM, BA GLD, NH/UA*G, Hyatt Dia, Marr Tit LT PLT, IHG Spire,HH Dia, MGM NOIR,Hertz PC
Posts: 10,571
FWIW it seems like Mr. Richard Greaves is now the new General Manager of the Grand Hyatt Shanghai. I take that as a good sign as the GH Bangkok was a great property under his management, unfortunately plagued by renovation requirements which have almost been completed now.
The previous management at GH Shanghai was an utter disaster.
The previous management at GH Shanghai was an utter disaster.
Apr 4, 2014, 9:54 pm
#177
Join Date: Aug 2011
Posts: 530
The Lounge at Grand Hyatt Shanghai has better quality food, but less selection. Hyatt on the Bund has more selection but lesser quality. For example, Hyatt on the Bund has soup where GHS doesn't, but desserts at HoTB are not made with high quality chocolate.
Andaz has just wine and cookies. The benefit of Andaz is that it's location is convenient compared to the two Hyatt. I treat the Andaz as a baby Park Hyatt.
Andaz has just wine and cookies. The benefit of Andaz is that it's location is convenient compared to the two Hyatt. I treat the Andaz as a baby Park Hyatt.
Thanks KTP! How does the breakfast compare? I'll be working in Pudong, so I care most about breakfast during the week and the evening spread (booze) for the weekend.
Jul 20, 2014, 3:45 pm
#178
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,428
Has anyone taken a taxi or pre-arranged transportation from this hotel to the Wusongkou International Cruise Terminal (not the one near the Bund) and can tell me about how much it cost and how reliable it was?
Dec 11, 2014, 7:53 am
#179
Join Date: Apr 2005
Location: Paris, France
Programs: HHonor Diamond, SPG Plat100, HGP Plat, AF Plat, *A G (A3)
Posts: 155
Beware of pickpockets!!!
An otherwise uneventual 5-night stay with DSU has left some bitter after-taste after check-out: a small, sealed, transparent plastic bag with money in it (100 something Euros, together with a receipt) disappeared in the room. I was probably the one to blame - visible money is open temptation to crime, right? But then who would expect this in a Grand Hyatt, especially it is not big money! 
Making this public for your next trip to the hotel - use the safe...
*****************
Dear Mr X,
Thank you for calling us on 26 Nov regarding your missing item, a plastic bag enclosing 100 over euro and some duty free receipts.
After a careful review by our Security Team, the investigation inclusive of checking our surveilance record, downloading the room entry record as well as interviewing all of the associates concerned... was completed. We deeply regret that no positive result in terms of an eventual retrieval of the lost money was reached. If there is any turn of that result we will inform you immediately.
Mr. X, thank you for choosing to stay with us and contacting us to pursue assistance for searching the missing item. The pleasure is all ours to be able to serve you and make our best endeavour to investigate the case. Meanwhile, we also appreciate your kind understanding on the above outcome and we are still of your prefer the choice of accommodation in your future visits to Shanghai. Until then, we just remain with our
Best regards,
FRANKLIN YU 俞伟
Guest Services Manager客务服务经理
Grand Hyatt Shanghai
上海金茂君悦大酒店
Jin Mao Tower, 88 Century Avenue Pudong, Shanghai 200121, China
上海市浦东世纪大道88号金茂大厦 邮政编码：200121
+86 21 5047 1234 Ext. 8686 TELEPHONE电话
+86 21 5047 9346 FAX传真
[email protected]
shanghai.grand.hyatt.com
Making this public for your next trip to the hotel - use the safe...
*****************
Dear Mr X,
Thank you for calling us on 26 Nov regarding your missing item, a plastic bag enclosing 100 over euro and some duty free receipts.
After a careful review by our Security Team, the investigation inclusive of checking our surveilance record, downloading the room entry record as well as interviewing all of the associates concerned... was completed. We deeply regret that no positive result in terms of an eventual retrieval of the lost money was reached. If there is any turn of that result we will inform you immediately.
Mr. X, thank you for choosing to stay with us and contacting us to pursue assistance for searching the missing item. The pleasure is all ours to be able to serve you and make our best endeavour to investigate the case. Meanwhile, we also appreciate your kind understanding on the above outcome and we are still of your prefer the choice of accommodation in your future visits to Shanghai. Until then, we just remain with our
Best regards,
FRANKLIN YU 俞伟
Guest Services Manager客务服务经理
Grand Hyatt Shanghai
上海金茂君悦大酒店
Jin Mao Tower, 88 Century Avenue Pudong, Shanghai 200121, China
上海市浦东世纪大道88号金茂大厦 邮政编码：200121
+86 21 5047 1234 Ext. 8686 TELEPHONE电话
+86 21 5047 9346 FAX传真
[email protected]
shanghai.grand.hyatt.com
Jun 12, 2016, 4:23 pm
#180
Join Date: Mar 2011
Location: BOS
Programs: Delta Platinum, Hyatt Globalist
Posts: 308
It seems that one can book a "river view" when booking paid rates, but there is no such option when booking with points. Does anyone have any experience with point bookings and room assignments here?