Hyatt Regency Aruba Resort Spa and Casino REVIEW - MASTER THREAD
May 8, 2017, 10:29 pm
#511
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
But someone said it better than I did describing it as "dungeon-like". That's exactly what it is... in the Caribbean no less.
This is a pretty decent property if you get a good room. Stay here for the beach and the island, not for 5-star service or the lounge :-).
Jul 19, 2017, 6:55 pm
#514
Join Date: Feb 2004
Location: EWR
Programs: AA Exec Plat, United MM Gold, Hyatt Glob, Marriott Platinum, Packer Owner
Posts: 262
We had a six-night stay last month, all with points/free nights. While I was not upgraded, I was given a number of extras: double coupons for free appy's and drinks, and a bottle of wine was sent to my room. When I asked for additional apps/drink coupons, they were immediately delivered. As I recently retired, I will be a Globalist only thru next February, so we have booked another points visit for January. This time, I have been confirmed with a DSU in advance (or is it GSU?).
Jul 19, 2017, 7:14 pm
#515
Join Date: Feb 2011
Posts: 849
Thanks for the update NJTraveler! Much appreciated.
I'm thinking of trying out one of the Jetblue Mint JFK - AUA flights and combining it with a stay here.
How was the Globalist breakfast? In the lounge? Was the hotel full and that's why no upgrade?
I'm thinking of trying out one of the Jetblue Mint JFK - AUA flights and combining it with a stay here.
How was the Globalist breakfast? In the lounge? Was the hotel full and that's why no upgrade?
Jul 20, 2017, 8:51 am
#516
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
Again this is not recent (2013) but my experience at this property was so much different. Was a 10-year Diamond at the time with 2 rooms on points, and we were given the worst possible rooms and in general the folks working there seemed unhappy and just doing their jobs. The beach and pools were very nice but not much more. Perhaps they were short-staffed that week or whatever but this is still at the bottom of my list for future vacations.
Jul 28, 2017, 8:39 am
#517
Join Date: Feb 2017
Programs: hyatt diamond
Posts: 41
We just went. They also delivered wine to our room and gave us a couple drink coupons. Everyone is very nice to be and the kids here. I love this hotel, this is our second time. I find it to be very nice.
I was disappointed that they charged me a resort charge of 49 usd a day. I complained and they called the front desk and said globalist only get resort fees waived not resort charges. I wish I would of realized this in advance.
They did accept my us Hyatt gift cards if anyone was wondering.
I was disappointed that they charged me a resort charge of 49 usd a day. I complained and they called the front desk and said globalist only get resort fees waived not resort charges. I wish I would of realized this in advance.
They did accept my us Hyatt gift cards if anyone was wondering.
Jul 28, 2017, 8:45 am
#518
Join Date: Feb 2011
Posts: 849
thanks for the update njny and cayann!
what's the difference between a resort charge and a resort fee? isn't that essentially the same thing? i would see if you can escalate that to hyatt concierge and ask them. it sounds like another way for them to weasel out of giving us our globalist benefits. it doesn't make sense if the property can call a resort fee whatever they want.
what's the difference between a resort charge and a resort fee? isn't that essentially the same thing? i would see if you can escalate that to hyatt concierge and ask them. it sounds like another way for them to weasel out of giving us our globalist benefits. it doesn't make sense if the property can call a resort fee whatever they want.
Jul 28, 2017, 12:45 pm
#519
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,941
I think Cayann26 resort charge may have been for extra charge items like beach palapa that I think is $15 or something
Hopefully they can clarify because I was wondering too.
Hopefully they can clarify because I was wondering too.
Jul 29, 2017, 8:39 am
#520
Join Date: Feb 2017
Programs: hyatt diamond
Posts: 41
No, we also rented cabanas that was a seperate line item. Her explaination of the charge was the exact same thing as a resort fee,.I argued for a while and had them call the manager but I was getting nowhere, I just got back last night, and plan to call hyatt. Not sure if it will help, but it can't hurt. I will let you know what they say.
Jul 29, 2017, 9:55 am
#521
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I love it. Globalists are exempt from resort FEES but they must pay resort CHARGES. What will happen next?
Strange things happen when words get twisted and redefined.
- Breakfast is free but Morning Meals are chargeable
- One bottle of water per day is free, but you kept the bottle over night so it's chargeable
- The best available room is free, however once we assigned you to the room, it was no longer available, so there's an extra charge.
- Checkin is at 3 pm but you missed it by 22 seconds so there's an extra charge.
Strange things happen when words get twisted and redefined.
Jul 29, 2017, 11:08 am
#522
Join Date: Feb 2011
Posts: 849
No, we also rented cabanas that was a seperate line item. Her explaination of the charge was the exact same thing as a resort fee,.I argued for a while and had them call the manager but I was getting nowhere, I just got back last night, and plan to call hyatt. Not sure if it will help, but it can't hurt. I will let you know what they say.
Nov 15, 2017, 4:57 pm
#523
Join Date: Apr 2014
Posts: 274
We just went. They also delivered wine to our room and gave us a couple drink coupons. Everyone is very nice to be and the kids here. I love this hotel, this is our second time. I find it to be very nice.
I was disappointed that they charged me a resort charge of 49 usd a day. I complained and they called the front desk and said globalist only get resort fees waived not resort charges. I wish I would of realized this in advance.
They did accept my us Hyatt gift cards if anyone was wondering.
I was disappointed that they charged me a resort charge of 49 usd a day. I complained and they called the front desk and said globalist only get resort fees waived not resort charges. I wish I would of realized this in advance.
They did accept my us Hyatt gift cards if anyone was wondering.
Nov 19, 2017, 1:24 am
#524
Join Date: Feb 2017
Programs: hyatt diamond
Posts: 41
I called Hyatt about this and pmed them on here, I got the same answer resort charges aren't waved only resort fees. If anyone has a different experience I would also love to here about it. Maybe I could still get a credit.
With that being said, I have been there twice now, and even if I have to pay a resort charge I will still go back again. The hotel is amazing.
With that being said, I have been there twice now, and even if I have to pay a resort charge I will still go back again. The hotel is amazing.
Jan 6, 2018, 3:05 am
#525
Join Date: Sep 2012
Programs: BA exec club. Priority Club, Hilton honors, spg,
Posts: 33
Booked here for the end of February using Amex FHR.
A couple of questions:
I booked a basic room, hoping for a sea view room on upgrade. Should I rebook a better room if I want a sea view?
I noticed when I read the confirmation that we only get a continental breakfast. Can’t find any mention of a continental breakfast apart from in the club lounge. Do you automatically get a club room? Which doesn’t get great reviews. Or what are the arrangements?
Thanks for any help.
A couple of questions:
I booked a basic room, hoping for a sea view room on upgrade. Should I rebook a better room if I want a sea view?
I noticed when I read the confirmation that we only get a continental breakfast. Can’t find any mention of a continental breakfast apart from in the club lounge. Do you automatically get a club room? Which doesn’t get great reviews. Or what are the arrangements?
Thanks for any help.