Park Hyatt Paris-Vendôme REVIEW - MASTER THREAD (Aug 2011 onward)
Dec 13, 2012, 12:59 pm
#1096
Join Date: Jun 2011
Location: NYC
Programs: SPG Gold, Hyatt Plat, PC Plat, Hilton Gold
Posts: 612
My wife and I stayed here last month for four nights celebrating a special anniversary. There was no availability of regular rooms so I used 33k points/night for a King suite. I emailed the hotel a week before arriving - just a Platinum (Chase card).
They offered us free breakfast "first stay with us", and on check-in upgraded to an Executive Suite. That was nice, with the sitting area, desk and two full bathrooms. There was some kind of group/convention and the hotel was sold out.
Absolutely wonderful service all around, from the front desk to room service, and especially the staff at breakfast and the restaurant. Fabulous!
They offered us free breakfast "first stay with us", and on check-in upgraded to an Executive Suite. That was nice, with the sitting area, desk and two full bathrooms. There was some kind of group/convention and the hotel was sold out.
Absolutely wonderful service all around, from the front desk to room service, and especially the staff at breakfast and the restaurant. Fabulous!
Dec 13, 2012, 2:50 pm
#1097
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
Dec 13, 2012, 4:17 pm
#1098
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,430
They had the same type suite we had and it was two adjoining rooms, one of which had been turned into a sitting room. It had two identical FULL baths. I think they have various layouts for the Executive Suites.
Dec 27, 2012, 8:03 am
#1099
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
By the way, they are adding 3 Ambassador suites (per a note in our room apologizing for possible construction noise), so clearly they must have strong demand for their premium suites.
We like the hotel and clearly they provide great service and take good care of Diamonds, but it seems almost every time we stay there we encounter small service issues that you might not expect in a hotel of this caliber (from messed up restaurant orders to maid service etc.) Might just have been bad luck and if you are on a point redemption it is hard to complain anyway, as it obviously is quite the bargain.
Dec 27, 2012, 8:10 am
#1100
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,003
They must have different layouts then. We just stayed in an Executive Suite the week before Christmas and we had a full bath plus a powder room (x33). The suite also had a small balcony with a wonderful view of Place Vendôme and was facing rue de la Paix.
By the way, they are adding 3 Ambassador suites (per a note in our room apologizing for possible construction noise), so clearly they must have strong demand for their premium suites.
We like the hotel and clearly they provide great service and take good care of Diamonds, but it seems almost every time we stay there we encounter small service issues that you might not expect in a hotel of this caliber (from messed up restaurant orders to maid service etc.) Might just have been bad luck and if you are on a point redemption it is hard to complain anyway, as it obviously is quite the bargain.
By the way, they are adding 3 Ambassador suites (per a note in our room apologizing for possible construction noise), so clearly they must have strong demand for their premium suites.
We like the hotel and clearly they provide great service and take good care of Diamonds, but it seems almost every time we stay there we encounter small service issues that you might not expect in a hotel of this caliber (from messed up restaurant orders to maid service etc.) Might just have been bad luck and if you are on a point redemption it is hard to complain anyway, as it obviously is quite the bargain.
Jan 7, 2013, 10:13 pm
#1101
Join Date: Jan 2004
Location: YOW
Programs: AC down to Orange lol, Marriott Silver?
Posts: 3,217
In the middle of another excellent 2 night award stay, with my sister this time instead of by myself most times.
Was given a complementary Upgraded to a deluxe King and we requested early checkin so they switched up to another room on 4th floor when we arrived around 12:30 pm since the original room on 5th floor was not ready yet. Was an exra bed in the new room but they quickly came and removed it.
Plat amenity was a box of waffle cookies which disappeared very quickly.
The spa was under renovation and closed and will be so until end of Jan. A shame since I was looking foward to the use of the spa to ease sore muscles from all that walking.
Was given a complementary Upgraded to a deluxe King and we requested early checkin so they switched up to another room on 4th floor when we arrived around 12:30 pm since the original room on 5th floor was not ready yet. Was an exra bed in the new room but they quickly came and removed it.
Plat amenity was a box of waffle cookies which disappeared very quickly.
The spa was under renovation and closed and will be so until end of Jan. A shame since I was looking foward to the use of the spa to ease sore muscles from all that walking.
Jan 8, 2013, 5:14 am
#1102
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM, AA 650k, DL 500k, Hyatt GP 1M, HH Gold, Rad. Gold, CP Gold, Miracle Fruit-su Club
Posts: 9,952
Has anyone checked in first thing in the morning, asked their room number, checked bags, and walked into the dining room for breakfast - and to while away the time -comped for a Diamond? Is this naive to ask because it's the stupidest thing ever conceived on this board - or is it naive to ask because "everyone does it"? If my room's not ready, and I prefer to wait for the one they blocked for me, weather permitting, I usually walk down to the Tuileries where I breathe deeply and begin to really arrive. I might get a coffee over on rue Danielle Casanova. But this just occurred to me.
Last edited by Firewind; Jan 8, 2013 at 5:23 am
Jan 8, 2013, 5:21 am
#1103
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
You probably do know that check-in is normally some time after breakfast is stopped being served....
Maximizing benefits is one thing, but freeloading like this is quite another. But you can always try to check-in (way too) early. They can only say no, or charge you for the breakfast.
Maximizing benefits is one thing, but freeloading like this is quite another. But you can always try to check-in (way too) early. They can only say no, or charge you for the breakfast.
Jan 8, 2013, 6:23 am
#1104
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
If arriving early I've always expected all the hotels I've stayed at to give me a room if it is available, even if it is 6 in the morning, and if no room is available, then let me have one as soon as one becomes available. I appreciate it if they let me know if the have a nice upgrade that would require a longer wait.
But I've read a number of reports of early check-in often not being available at PHV, since it is usually quite full. There is nothing the hotel can do if they are full, and with so many Diamonds checking out at 4 pm and Plats at 2 pm, I'm sure it is getting hard to even have a lot of rooms available at the designated check-in time.
If there's a lounge I have no qualms about going in for coffee while waiting to check-in, but I would be very sheepish about trying to get breakfast, especially when it is a restaurant breakfast in lieu of a lounge.
But I've read a number of reports of early check-in often not being available at PHV, since it is usually quite full. There is nothing the hotel can do if they are full, and with so many Diamonds checking out at 4 pm and Plats at 2 pm, I'm sure it is getting hard to even have a lot of rooms available at the designated check-in time.
If there's a lounge I have no qualms about going in for coffee while waiting to check-in, but I would be very sheepish about trying to get breakfast, especially when it is a restaurant breakfast in lieu of a lounge.
Jan 8, 2013, 8:04 am
#1105
Moderator: GLBT Travelers & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,300
I would agree with this, since technically, you're not a registered guest yet but even if you were, breakfast is usually for guests who stayed the previous night. I really wouldn't want to ask for the free breakfast upon arrival especially if it was a restaurant and not a club lounge. In oct at the Churchill London, we arrived pretty early and was immediately checked into our room, we did go to the RC for pastries juice and tea - but probably wouldn't do it if it was a restaurant breakfast.
Jan 8, 2013, 8:33 am
#1107
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 6,003
If arriving early I've always expected all the hotels I've stayed at to give me a room if it is available, even if it is 6 in the morning, and if no room is available, then let me have one as soon as one becomes available. I appreciate it if they let me know if the have a nice upgrade that would require a longer wait.
But I've read a number of reports of early check-in often not being available at PHV, since it is usually quite full. There is nothing the hotel can do if they are full, and with so many Diamonds checking out at 4 pm and Plats at 2 pm, I'm sure it is getting hard to even have a lot of rooms available at the designated check-in time.
If there's a lounge I have no qualms about going in for coffee while waiting to check-in, but I would be very sheepish about trying to get breakfast, especially when it is a restaurant breakfast in lieu of a lounge.
But I've read a number of reports of early check-in often not being available at PHV, since it is usually quite full. There is nothing the hotel can do if they are full, and with so many Diamonds checking out at 4 pm and Plats at 2 pm, I'm sure it is getting hard to even have a lot of rooms available at the designated check-in time.
If there's a lounge I have no qualms about going in for coffee while waiting to check-in, but I would be very sheepish about trying to get breakfast, especially when it is a restaurant breakfast in lieu of a lounge.
there is no lounge, depending on your status/rate you might be able to get breakfast. the front desk staff is pretty good.
Jan 13, 2013, 4:48 am
#1108
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,789
I'm not thoroughly enjoying my stay here at present.
My room service breakfast was delivered 25 minutes early and I found the pancakes bland and boring. The blind in the room allow a lot of outside light in, even when closed. I'm not sure why there are lounge/sofa cushions for bed pillows (perhaps that's a French thing). The iron is terrible. Even when completely 'hot' I could touch the surface without issue. It did not iron my shirt so I'll request a better one next time I'm ironing. And the spa is closed for refurbishment. That in itself is fine with me as I don't use the spa but along with it the steam room, whirlpool and sauna are also closed. This was only communicated at check-in, not prior. It seems strange to me that you'd refurb the 'warming' amenities in the winter.
Don't get me wrong, it's a beautiful property with a great ambience and great staff, but I'm finding it a little lacklustre at the moment.
My room service breakfast was delivered 25 minutes early and I found the pancakes bland and boring. The blind in the room allow a lot of outside light in, even when closed. I'm not sure why there are lounge/sofa cushions for bed pillows (perhaps that's a French thing). The iron is terrible. Even when completely 'hot' I could touch the surface without issue. It did not iron my shirt so I'll request a better one next time I'm ironing. And the spa is closed for refurbishment. That in itself is fine with me as I don't use the spa but along with it the steam room, whirlpool and sauna are also closed. This was only communicated at check-in, not prior. It seems strange to me that you'd refurb the 'warming' amenities in the winter.
Don't get me wrong, it's a beautiful property with a great ambience and great staff, but I'm finding it a little lacklustre at the moment.
Jan 13, 2013, 5:12 am
#1109
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
You probably should have told them that you were not ready for breakfast and to come back in 25 minutes, although in my own case I inevitably only think of such things in hindsight
No bed pillows? That sounds a bit strange.
Don't know specifically about the PHV, but for many hotels mid January is an off season and a good time to do renovations. It would certainly be nice if a hotel of this class could notify guests by email ahead of time of renovations. I can't even find any mention of it on their website.
Hope your stay gets better.
No bed pillows? That sounds a bit strange.
Don't know specifically about the PHV, but for many hotels mid January is an off season and a good time to do renovations. It would certainly be nice if a hotel of this class could notify guests by email ahead of time of renovations. I can't even find any mention of it on their website.
Hope your stay gets better.
Jan 13, 2013, 11:05 am
#1110
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,789
I'm not thoroughly enjoying my stay here at present.
My room service breakfast was delivered 25 minutes early and I found the pancakes bland and boring. The blind in the room allow a lot of outside light in, even when closed. I'm not sure why there are lounge/sofa cushions for bed pillows (perhaps that's a French thing). The iron is terrible. Even when completely 'hot' I could touch the surface without issue. It did not iron my shirt so I'll request a better one next time I'm ironing. And the spa is closed for refurbishment. That in itself is fine with me as I don't use the spa but along with it the steam room, whirlpool and sauna are also closed. This was only communicated at check-in, not prior. It seems strange to me that you'd refurb the 'warming' amenities in the winter.
Don't get me wrong, it's a beautiful property with a great ambience and great staff, but I'm finding it a little lacklustre at the moment.
My room service breakfast was delivered 25 minutes early and I found the pancakes bland and boring. The blind in the room allow a lot of outside light in, even when closed. I'm not sure why there are lounge/sofa cushions for bed pillows (perhaps that's a French thing). The iron is terrible. Even when completely 'hot' I could touch the surface without issue. It did not iron my shirt so I'll request a better one next time I'm ironing. And the spa is closed for refurbishment. That in itself is fine with me as I don't use the spa but along with it the steam room, whirlpool and sauna are also closed. This was only communicated at check-in, not prior. It seems strange to me that you'd refurb the 'warming' amenities in the winter.
Don't get me wrong, it's a beautiful property with a great ambience and great staff, but I'm finding it a little lacklustre at the moment.
My apologies. It seems my BlackBerry has lost time (perhaps because I haven't had it connected to a network). How much time? Twenty-five minutes! So, in fact, my room service was delivered . . . on time.
As for the spa refurb, here is a photo of the sign outside the spa: http://i.imgur.com/IqKwh.jpg
And here is a photo of the pillows/cushions: http://i.imgur.com/dpUV0.jpg