Apr 5, 2014, 7:57 pm
Last edit by: skj
I'm making this thread a wiki since there are issues that keep getting repeated (breakfast and transportation from/to CDG). Feel free to add whatever you feel is important - stick to facts of please and not one off exceptions (eg if you get an upgrade to the Presidential Suite on an award stay without any status - that's definitely a one off that doesn't belong in the WIKI - obviously you can do a regular post on it).
Public transport to the hotel from CDG
The best option is to take the Roissy bus to Opera. From there, the hotel is about a 5 minute walk.
The next best option is to take RER B to Chatelet-Les Halles. All trains from Roissy/CDG head south into Paris so no worries there. Some go express all the way into Paris (Gare du Nord, so Chatelet-Les Halles is the second stop); others are locals, in which case there are a lot of stops; some are half-express, half-local ... but all stop at Chatelet-Les Halles; and there is no point waiting for an express because it is rare if ever that an express will overtake a local. So get on whatever comes first. At Chatelet-Les Halles, transfer to RER A for one stop to Auber (which is joined to Opera station). You will be heading westbound, toward the termini St. Germain-en-Laye/Poissy/Cergny. You have to go up the stairs and back down for the Auber-bound train. Do not race across the platform for the RER B because that will be heading eastbound, to Gare de Lyon, Nation, Vincennes (and, depending on which one you get on, eventually Eurodisney!) The walk from the Auber exit closest to the RER stop takes about 10 minutes.
Public transport to the hotel from Orly
Take the Orlyval train to its end at Antony, then switch to RER B to Chatelet-Les-Halles and continue as above. In this case you can just cross the platform from the RER B to get the RER A headed to Auber.
Breakfast
The breakfast at Cafe Jeanne is free for Globalist members but is 40-50 euros per person otherwise. A modified but still very good version of this buffet breakfast is also available in the room and is also free for Globalists. Tips are not covered but then again the theory in France is that the service charge is in the price.
Museum tickets & pass from the concierge
You can buy "skip the line" tickets to the Louvre or Orsay for 18€ each, which is higher than the regular tickets via the Louvre & Orsay websites. But being able to "skip the line" obviously adds some value. They will also sell you the two day Paris Museum Pass for 55€. That is a 7€ markup.
Phone/data recommendations:
Lebara worked really well for me. What you need to do:
• You must unlock your phone (you can do this for free online with ATT through their website if you are out of contract)
• Order free SIM card at Lebara.fr a few weeks before your trip. I don’t think it took more than 2 weeks for my SIM card to arrive
• Activate SIM card at https://www.lebara.fr/activate-sim-detail?isoCode=en_GB or search “activate SIM” at Lebara.fr
• Load your SIM card with what you need. I paid 10 euro for 3G of data, unlimited SMS and local calls for 10 days (this should be plenty for most tourists)
LeFrench Mobile did not work so well for me: I paid 20-30 euro for local and international calls for my sister but was only able to make local calls and SMS
restaurant recommendations:
Nearby:
(We're here on 1 Oct 2021 and it appears this restaurant is closed permanently ...) Le Cap Bourbon- good, inexpensive, our server was nice and attentive (by French standards), great local crowd, menu has English translation
We ate a local Thai restaurant - Yo - its about a 5 minute walk from the hotel and very busy. I had a guinea fowl green curry - a first for me. Very good food and friendly service.
Other:
L'Avant Comptoir is a wine bar with great,relatively cheap eats and a great atmosphere and friendly, English-speaking staff. Standing room only and tight.
Public transport to the hotel from CDG
The best option is to take the Roissy bus to Opera. From there, the hotel is about a 5 minute walk.
The next best option is to take RER B to Chatelet-Les Halles. All trains from Roissy/CDG head south into Paris so no worries there. Some go express all the way into Paris (Gare du Nord, so Chatelet-Les Halles is the second stop); others are locals, in which case there are a lot of stops; some are half-express, half-local ... but all stop at Chatelet-Les Halles; and there is no point waiting for an express because it is rare if ever that an express will overtake a local. So get on whatever comes first. At Chatelet-Les Halles, transfer to RER A for one stop to Auber (which is joined to Opera station). You will be heading westbound, toward the termini St. Germain-en-Laye/Poissy/Cergny. You have to go up the stairs and back down for the Auber-bound train. Do not race across the platform for the RER B because that will be heading eastbound, to Gare de Lyon, Nation, Vincennes (and, depending on which one you get on, eventually Eurodisney!) The walk from the Auber exit closest to the RER stop takes about 10 minutes.
Public transport to the hotel from Orly
Take the Orlyval train to its end at Antony, then switch to RER B to Chatelet-Les-Halles and continue as above. In this case you can just cross the platform from the RER B to get the RER A headed to Auber.
Breakfast
The breakfast at Cafe Jeanne is free for Globalist members but is 40-50 euros per person otherwise. A modified but still very good version of this buffet breakfast is also available in the room and is also free for Globalists. Tips are not covered but then again the theory in France is that the service charge is in the price.
Museum tickets & pass from the concierge
You can buy "skip the line" tickets to the Louvre or Orsay for 18€ each, which is higher than the regular tickets via the Louvre & Orsay websites. But being able to "skip the line" obviously adds some value. They will also sell you the two day Paris Museum Pass for 55€. That is a 7€ markup.
Phone/data recommendations:
Lebara worked really well for me. What you need to do:
• You must unlock your phone (you can do this for free online with ATT through their website if you are out of contract)
• Order free SIM card at Lebara.fr a few weeks before your trip. I don’t think it took more than 2 weeks for my SIM card to arrive
• Activate SIM card at https://www.lebara.fr/activate-sim-detail?isoCode=en_GB or search “activate SIM” at Lebara.fr
• Load your SIM card with what you need. I paid 10 euro for 3G of data, unlimited SMS and local calls for 10 days (this should be plenty for most tourists)
LeFrench Mobile did not work so well for me: I paid 20-30 euro for local and international calls for my sister but was only able to make local calls and SMS
restaurant recommendations:
Nearby:
(We're here on 1 Oct 2021 and it appears this restaurant is closed permanently ...) Le Cap Bourbon- good, inexpensive, our server was nice and attentive (by French standards), great local crowd, menu has English translation
We ate a local Thai restaurant - Yo - its about a 5 minute walk from the hotel and very busy. I had a guinea fowl green curry - a first for me. Very good food and friendly service.
Other:
L'Avant Comptoir is a wine bar with great,relatively cheap eats and a great atmosphere and friendly, English-speaking staff. Standing room only and tight.
Park Hyatt Paris-Vendôme REVIEW - MASTER THREAD (Aug 2011 onward)
Oct 19, 2015, 5:38 am
#2776
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,832
I arrived during the protest as well. And I completely agree with stargold above. You paid for a premium service. The driver and the hotel should have been in constant contact. The driver should have been aware of the protest and all street closures and changing conditions and the hotel should have been aware of your whereabouts and where to meet you for a smooth car-to-room transition. The €100 credit is not a service recovery; it's appalling.
My stay was fine, btw, though a bit quirky, I suppose. I found it amusing to sip a €27 cocktail while a mouse scurried around the lounge. I would somehow expect the PHV to be free of vermin. It also struck me as odd that my diamond breakfast could include a glass of champagne (which I never ordered) but not a bottle of water, which I was billed at €13 each for. Fortunately, the mouse never got near my pricey drinks!
My stay was fine, btw, though a bit quirky, I suppose. I found it amusing to sip a €27 cocktail while a mouse scurried around the lounge. I would somehow expect the PHV to be free of vermin. It also struck me as odd that my diamond breakfast could include a glass of champagne (which I never ordered) but not a bottle of water, which I was billed at €13 each for. Fortunately, the mouse never got near my pricey drinks!
Last edited by l etoile; Oct 19, 2015 at 6:11 am
Oct 19, 2015, 7:31 am
#2777
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
I arrived during the protest as well. And I completely agree with stargold above. You paid for a premium service. The driver and the hotel should have been in constant contact. The driver should have been aware of the protest and all street closures and changing conditions and the hotel should have been aware of your whereabouts and where to meet you for a smooth car-to-room transition. The €100 credit is not a service recovery; it's appalling.
My stay was fine, btw, though a bit quirky, I suppose. I found it amusing to sip a €27 cocktail while a mouse scurried around the lounge. I would somehow expect the PHV to be free of vermin. It also struck me as odd that my diamond breakfast could include a glass of champagne (which I never ordered) but not a bottle of water, which I was billed at €13 each for. Fortunately, the mouse never got near my pricey drinks!
My stay was fine, btw, though a bit quirky, I suppose. I found it amusing to sip a €27 cocktail while a mouse scurried around the lounge. I would somehow expect the PHV to be free of vermin. It also struck me as odd that my diamond breakfast could include a glass of champagne (which I never ordered) but not a bottle of water, which I was billed at €13 each for. Fortunately, the mouse never got near my pricey drinks!
Oct 19, 2015, 7:37 am
#2778
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Still the most important point you have to make discussing the Park Vendome, the property pretends to be a Palace hotel, in reality it is a very good hotel with service issues and a fading infrastructure, which is not surprising given the age of the rooms...
Oct 19, 2015, 9:22 am
#2779
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
PHV has been my go to hotel when traveling in Paris, both on business ( paid) and on rewards nights.
Just saying
Oct 19, 2015, 9:40 am
#2780
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
You know I have to respectfully disagree with your statement "pretend to be" while I do agree that the rooms need a refresh, as does most hotels from time to time, and I am the first to comment to Hyatt about this. Having said that I think pretend's is a bit much unless of course one is a professional critic then of course you would have a basis's to reach this conclusion.
PHV has been my go to hotel when traveling in Paris, both on business ( paid) and on rewards nights.
Just saying
PHV has been my go to hotel when traveling in Paris, both on business ( paid) and on rewards nights.
Just saying
There is a reason why they closed one of the competitors next door for quite some time...
There is also a reason why more and more contributors on this forum (and many of the good ones left during the last years...) do not really rave about Vendome any longer.
Again, do not get me wrong, still a very good hotel, but not the one featured in Master Card promos on full page ads anymore....
Oct 19, 2015, 10:15 am
#2781
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
I am not Heinz Hormann, but I stay at the Vendome since they opened 12 years or so ago..., so I was able to witness the decrease from The Hyatt hotel on the planet (with Tokyo) down to what they are today, a very good hotel that needs work in order to become the best Hyatt on the planet again and I am not even talking about being the best hotel in Paris.
There is a reason why they closed one of the competitors next door for quite some time...
There is also a reason why more and more contributors on this forum (and many of the good ones left during the last years...) do not really rave about Vendome any longer.
Again, do not get me wrong, still a very good hotel, but not the one featured in Master Card promos on full page ads anymore....
There is a reason why they closed one of the competitors next door for quite some time...
There is also a reason why more and more contributors on this forum (and many of the good ones left during the last years...) do not really rave about Vendome any longer.
Again, do not get me wrong, still a very good hotel, but not the one featured in Master Card promos on full page ads anymore....
You know I was going to mention the Ritz next door, I do however think the Ritz building in it's self is very unique compared to the PHV, which they could easily refresh rooms as they go, possibly. It's going to be interesting to see what happens over the next few years, as I am sure they are looking at this. You know the Milan Park is the sister hotel. Another favorite.
Oct 19, 2015, 3:05 pm
#2782
Join Date: Sep 2009
Location: Europe
Posts: 2,602
Service- Travlur, they owe you. Very disappointed to learn how they handled your stay. No excuses here. Why on earth should you care about the protest? The difference between a good hotel and a palace is the trust and faith you can have in the establishment that will ultimately take care of you and make it right. And in this case, they failed big time.
Hardware- Regarding the public spaces: I cannot think of a more timeless design. This building used to be the house of Paquin, and if you look at the pictures you can see where Ed took inspiration for the countless colonnades. They are refreshing on a constant basis, it's immaculate. Re Infrastructure, they just renovated the whole Pur' kitchen and put a new one in (like Le Cinq btw at FS), lots of stuff like that happening at the hotel right now. Guest rooms, well... bit more difficult. I would have to agree that it's been a while. It really depends on the room category. Good and bad rooms on each level. I myself love their Ambassador Suites, probably one of my fav accommodations in all of Paris. The rooms need an update. As does the Vendôme Suite on the higher end, which is very dark and depressing, feels very old, due to the greenish color choice of the Chenille Silk-clad walls and the low ceilings of the 5th floor. Don't know what Sharapova and Lohan find about this suite, only the terrace is nice. Happy to say though that their lighting designer, Oscar Nystrom, is doing tons of great stuff as we speak. All rooms and suites will get to have Lutron systems, finally. Dimmers and smart technology were long overdue and I'm not particularly happy how they added the controls for the blackout shades. The gold painted thing just looks cheap. I hope that will help. If one criticizes the infrastructure, the lighting, electrics and the like were the epitome of that. I cannot recall how many blackouts and blown fuses I had over the years at Park Hyatt Vendome. Such a drama. I hope that will finally solve the problems. The hotel does need a refresh and we will have to see where they take the hotel. I wish they would have Ed do a re-thought of the guest rooms, keeping the hotel's original design but bringing it to the next century.
CC Michel Jauslin. You do have a point.
Hardware- Regarding the public spaces: I cannot think of a more timeless design. This building used to be the house of Paquin, and if you look at the pictures you can see where Ed took inspiration for the countless colonnades. They are refreshing on a constant basis, it's immaculate. Re Infrastructure, they just renovated the whole Pur' kitchen and put a new one in (like Le Cinq btw at FS), lots of stuff like that happening at the hotel right now. Guest rooms, well... bit more difficult. I would have to agree that it's been a while. It really depends on the room category. Good and bad rooms on each level. I myself love their Ambassador Suites, probably one of my fav accommodations in all of Paris. The rooms need an update. As does the Vendôme Suite on the higher end, which is very dark and depressing, feels very old, due to the greenish color choice of the Chenille Silk-clad walls and the low ceilings of the 5th floor. Don't know what Sharapova and Lohan find about this suite, only the terrace is nice. Happy to say though that their lighting designer, Oscar Nystrom, is doing tons of great stuff as we speak. All rooms and suites will get to have Lutron systems, finally. Dimmers and smart technology were long overdue and I'm not particularly happy how they added the controls for the blackout shades. The gold painted thing just looks cheap. I hope that will help. If one criticizes the infrastructure, the lighting, electrics and the like were the epitome of that. I cannot recall how many blackouts and blown fuses I had over the years at Park Hyatt Vendome. Such a drama. I hope that will finally solve the problems. The hotel does need a refresh and we will have to see where they take the hotel. I wish they would have Ed do a re-thought of the guest rooms, keeping the hotel's original design but bringing it to the next century.
I am not Heinz Hormann, but I stay at the Vendome since they opened 12 years or so ago..., so I was able to witness the decrease from The Hyatt hotel on the planet (with Tokyo) down to what they are today, a very good hotel that needs work in order to become the best Hyatt on the planet again and I am not even talking about being the best hotel in Paris.
(...)
Again, do not get me wrong, still a very good hotel, but not the one featured in Master Card promos on full page ads anymore....
(...)
Again, do not get me wrong, still a very good hotel, but not the one featured in Master Card promos on full page ads anymore....
Last edited by scented; Oct 19, 2015 at 3:34 pm
Oct 20, 2015, 1:08 am
#2783
Join Date: Mar 2013
Location: USA
Posts: 139
Wow, there is an impressive amount of knowledge on this board about this hotel and its history. I don't know much about the history of the hotel, only what I have seen while staying here. The infrastructure does seem to be an issue. The lights went out in our bathroom (seemed to be a fuse problem), and 2 days we have had trouble getting hot water. This morning I had less than 2 minutes of barely warm shower before it turned freezing. I am not saying I wouldn't stay here again, but I have plenty of Hyatt points and the next time I will use them and save my money for a place that cares more. It is a shame, I would think the Vendome would prefer to have more paying customers. Although, I admit my ignorance, maybe the hotel is well compensated for those points nights so maybe there is no difference to them?
Oct 20, 2015, 4:06 am
#2784
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
I have been following this thread with interest, too.
The thing this am with the hot water was a bit surprising -- explained to me the early hammering in the walls ! -- but it was back on within about 10-15 minutes, so in our case, "no harm, no foul."
I can't quarrel with any of the comments about the stuff that goes wrong here, but we have a great time whenever we can afford to stay in the PHV (points, free nights, DSUs, P+C, an occasional FHR or other cash night to "prime" the nights that follow). I don't want to go into details, but there are some folks at the hotel who have done some really nice things for us -- nothing you can count on, but all the more pleasant for the surprise -- and I always try to factor that in when doing a balance sheet on the place.
What works for some doesn't work for others, and we are neither rich nor much acclimated to being "served." We have found some pretty cool experiences and met some great people, but we try not to exaggerate our expectations. Basically, we don't do any travel that we couldn't reasonably expect to do again, and once money is mentally committed, we consider it gone -- if things are a bust we chalk it up to (bad) experience and move elsewhere. If things are good, we remind ourselves that this is in part (good) luck. And so on. I'm rambling.
Btw, 50 euro cab, including tip, to CDG.
The thing this am with the hot water was a bit surprising -- explained to me the early hammering in the walls ! -- but it was back on within about 10-15 minutes, so in our case, "no harm, no foul."
I can't quarrel with any of the comments about the stuff that goes wrong here, but we have a great time whenever we can afford to stay in the PHV (points, free nights, DSUs, P+C, an occasional FHR or other cash night to "prime" the nights that follow). I don't want to go into details, but there are some folks at the hotel who have done some really nice things for us -- nothing you can count on, but all the more pleasant for the surprise -- and I always try to factor that in when doing a balance sheet on the place.
What works for some doesn't work for others, and we are neither rich nor much acclimated to being "served." We have found some pretty cool experiences and met some great people, but we try not to exaggerate our expectations. Basically, we don't do any travel that we couldn't reasonably expect to do again, and once money is mentally committed, we consider it gone -- if things are a bust we chalk it up to (bad) experience and move elsewhere. If things are good, we remind ourselves that this is in part (good) luck. And so on. I'm rambling.
Btw, 50 euro cab, including tip, to CDG.
Oct 20, 2015, 6:26 am
#2785
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
At CDG after checking out of the hotel today. Was booked on a GOH reservation and have to say that they did a pretty good job.
Used LeCab for 48EURs in each direction from CDG. Very good price considering they greet you at the airport for no additional cost and the car (Peugeot) was rather comfy.
Used LeCab for 48EURs in each direction from CDG. Very good price considering they greet you at the airport for no additional cost and the car (Peugeot) was rather comfy.
Oct 20, 2015, 7:33 am
#2786
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,832
While I'm fine with the hotel, on the softer side, no, the PH is not up to par with what it portends to be. Just thought I'd point out a few little things that the PHV overlooks that would be easy fixes:
--- The in-room periodicals were out of date. Spring/summer 2015 publications in October.
--- The pre-arrival email from the concierge team still lists l'Angle as a restaurant selection on the drop-down list. It's been closed about two years, I believe.
--- An electronic minibar. Inappropriate.
--- Doormen are absent the door/bell stand much of the time.
--- Uneven room service product. Some mornings the smoothie was twice the size and came in two beakers; some mornings it came in one glass.
--- In-room dining ignored privacy light.
--- Routine need to for in-room dining to call back to receive order.
--- Lengthy order delivery for non-cooked items. (20 minutes for juice and croissant.)
--- Clef d'or sent me to a restaurant with only fish on the menu when I asked for vegetarian options. Passard and Gagnaire are well aware of even vegan; it's about time the PHV concierges learn vegetables don't swim.
It's a nice hotel, but not spectacular. It no longer compares to the PHs in Milan, Shanghai or Beijing, and it doesn't hold a candle to a MO.
--- The in-room periodicals were out of date. Spring/summer 2015 publications in October.
--- The pre-arrival email from the concierge team still lists l'Angle as a restaurant selection on the drop-down list. It's been closed about two years, I believe.
--- An electronic minibar. Inappropriate.
--- Doormen are absent the door/bell stand much of the time.
--- Uneven room service product. Some mornings the smoothie was twice the size and came in two beakers; some mornings it came in one glass.
--- In-room dining ignored privacy light.
--- Routine need to for in-room dining to call back to receive order.
--- Lengthy order delivery for non-cooked items. (20 minutes for juice and croissant.)
--- Clef d'or sent me to a restaurant with only fish on the menu when I asked for vegetarian options. Passard and Gagnaire are well aware of even vegan; it's about time the PHV concierges learn vegetables don't swim.
It's a nice hotel, but not spectacular. It no longer compares to the PHs in Milan, Shanghai or Beijing, and it doesn't hold a candle to a MO.
Oct 21, 2015, 9:45 am
#2787
Join Date: Aug 2013
Posts: 714
We had no problem with the water this morning.
I must agree with l'etoile, when we arrived no one helped us with our bags except the cab driver. The doormen were there this morning but I didn't notice them on previous days. There are a plethora of other attendants socializing or playing on their phones though. This doesn't really bother me as I don't care to interact with everyone I pass on the way to the elevator.
Forgot to add (if anyone's interested): used Uber and the driver arrived within two minutes. He was wearing casual clothing, driving a clean Peugeot and did not help load our bags at the airport. I also bought our Lebara sims at Relay near Mcdonalds in terminal 2a.
I must agree with l'etoile, when we arrived no one helped us with our bags except the cab driver. The doormen were there this morning but I didn't notice them on previous days. There are a plethora of other attendants socializing or playing on their phones though. This doesn't really bother me as I don't care to interact with everyone I pass on the way to the elevator.
Forgot to add (if anyone's interested): used Uber and the driver arrived within two minutes. He was wearing casual clothing, driving a clean Peugeot and did not help load our bags at the airport. I also bought our Lebara sims at Relay near Mcdonalds in terminal 2a.
Last edited by diseased; Oct 22, 2015 at 1:48 am
Oct 21, 2015, 3:08 pm
#2788
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
We had no problem with the water this morning.
I must agree with l'etoile, when we arrived no one helped us with our bags except the cab driver. The doormen were there this morning but I didn't notice them on previous days. There are a plethora of other attendants socializing or playing on their phones though. This doesn't really bother me as I don't care to interact with everyone I pass on the way to the elevator.
I must agree with l'etoile, when we arrived no one helped us with our bags except the cab driver. The doormen were there this morning but I didn't notice them on previous days. There are a plethora of other attendants socializing or playing on their phones though. This doesn't really bother me as I don't care to interact with everyone I pass on the way to the elevator.
Nov 5, 2015, 3:32 pm
#2789
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,812
Sadly, I didn't like the PH Paris during my time in Paris. Like others, I didn't receive any assistance with my bags upon arrival. The location of the hotel was great but everything else was just whatever. Maybe it's just me but I felt very out of place and unwelcome while I was at this property. Not sure if I'd want to stay at this property again in the future.
Nov 5, 2015, 4:36 pm
#2790
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,992
Sadly, I didn't like the PH Paris during my time in Paris. Like others, I didn't receive any assistance with my bags upon arrival. The location of the hotel was great but everything else was just whatever. Maybe it's just me but I felt very out of place and unwelcome while I was at this property. Not sure if I'd want to stay at this property again in the future.