jambajuice

That is exactly what people want to discuss here. Especially for the passport escape package, it includes breakfasts and dinners, then what is the difference between diamond and normal guests?

ma91pmh

There is nothing anywhere in the terms & conditions that says that if breakfast is already provided the hotel has to come up with some other amenity to appease entitled feeling diamonds

MikeFromTokyo

+1.

As long as your breakfast is complimentary, what difference does it make whether it is free for everyone or a Diamond benefit?

antonius66

Wow...I say "Is there anything in its stead?"...and rabid, foaming Hyatt defenders rush to its aid as if we are impugning its honor. The question was never "If breakfast is included, WHERE IS MY EXTRA ADDITIONAL FREE THING TO COMPENSATE! I DEMAND IT!" Simply asked, it was just...is there something else as a replacement? Some properties have been known to give something extra in these cases.

ma91pmh

not here to defend hyatt, but the question has been asked maybe three or four times... so kind of get this sense that the folks here think they are entitled to some other benefit because it happens to be provided as standard at this place

canyonleo

Ah, that's the whole purpose of a loyalty program, to treat your top customers (by any definition) differently/special!

So, yes, the question that has been asked a few times, is what does this property do, or if nothing then let's just see someone reply "nothing". If breakfast (a typical Diamond amenity) is not a Diamond amenity here (it's included), then maybe a "best room in same class", or an activity/excursion or F&B voucher, or such.

But your one post of your experience was helpful, showing that you received some nice gifts in your room and some special treatment on an activity/excursion... but I'll assume it left some wondering if that was because you have Diamond status (although that still doesn't point out that other Diamonds would receive any special Diamond treatment.

ma91pmh

so a) yes clearly you believe you are entitled to something extra even thought it is nowhere to be seen in the terms & conditions of the program (just point me to where in HGP it says if breakfast is included you are entitled to a room upgrade in its place?) and b) you must be mixing me up with someone else as when I stayed here it was Allila Villas and had nothing to do with Hyatt. BTW we were treated excellently. Good treatment often has very little to do with making entitled "loyalty club" members feel they are getting one up on the rest of the guests. Indeed I would actually be concerned at returning to find annoying guests complaining that they are not getting the "diamond" treatment

canyonleo

First, (a), I don't believe I'm entitled to anything special as a Diamond (beyond what's listed in Ts&Cs), so please stop telling me/us I/we do... but I do think it's common (and beneficial) for a property/chain to treat it's top tier loyalty program members differently. If the hotel treats every customer special and exceptional, then this concept means treating the top tier program members incrementally more special/wonderful/exceptional. No one is complaining!! Where has someone complained, or noted an intention to complain if as a Diamond he/she isn't accommodated beyond the Ts&Cs? I'd be disappointed, I might make note of it, but I wouldn't complain.

I agree good treatment "often has very little to do with making entitled "loyalty club" members feel they are getting one up"... but providing something unique/incremental to a Diamond (again, beyond the already amazing/exceptional/excellent treatment) is an INHERENT concept of a tiered loyalty program.

As for (b), without reading back through the thread, I must be confusing your review with another poster's very recent (i.e. Hyatt not Avila) review, where that poster while not answering the "Diamond question" did provide good insight into the topic by noting his experience and treatment - please accept my apology.

SMK77

canyonleo, you are just not getting it. I and others have clearly pointed out that Diamond members are treated exceptionally well at this property and your whining about 'but I deserve a special treatment because the free breakfast I am entitled to is given to others for free' is just pathetic.

There is a video of you checking in at Hyatt, have a look:

http://www.youtube.com/watch?v=WCqm4H3m3Ew

m0hamed

Funniest post on FT EVER!

As for the other point:

If a Park Hyatt offers all guests a bottle of wine, or fruit platter, is a property required to offer Diamonds a bottle of Bollinger to demonstrate higher Diamond recognition. Answer = no.

SMK77

It is even worse: How on earth could Hyatt allow to start Andaz?!

ALL guests - and I mean everyone staying there! - are getting FREE WiFi and a FREE minibar! Isn't that a slap in the face for every Diamond member?

I am still staying at the Andaz 5th Avenue in two weeks and I am sure they will be looking after me :-)

canyonleo

I'm afraid you're not understanding the question. No one is requesting Diamonds are treated differently or better... no one is demanding it, no one is complaining about it. Some asked about it!

It appears the answer is "no", Diamonds are not treated differently, EVERY guest receives exceptional, star treatment, and leave his/her stay extremely satisfied. If that's the case, then great - works wonderfully for me... no one is complaining, no one is demanding more, no one is checking in with a pissy attitude, no one is even requesting anything different... posters are just wondering if those that have visited can fairly answer the question. Now we have both answers - thx.

SMK77

The question has been answered a couple of times - and by people who have stayed there. If you can't read, shall we call you and read to you? You are a Diamond member!

peteropny

Ok people KNOCK IT OFF with the personal commentary - this is happening way too often in the entire forum lately. Discuss Hyatt and their properties and not each other. Thanks!!!

Peteropny co-mod Hyatt

niketrev

hey all -

i am currently in house until 10/17 and wondered if anyone had any requests or questions. i have been here for a week already. am i diamond member as well.

thanks!