Andaz Maui - coming in September 2013
Jul 1, 2013, 5:18 pm
#151
Join Date: Jul 2012
Location: PDX
Programs: United, SPG, Hyatt
Posts: 167
Got a call from a director at the Andaz today. I have a room booked from 8/11 - 8/13, so I am affected by the delay of the opening to August 15. They offered to move me for free to the Hotel Wailea and give me a full refund on points (44k), or cancel my reservation and refund me 2x points (88k). I think those are generous offers, although I'm bummed to not stay at the Andaz. Not sure I'm interested in the Hotel Wailea, so I'm leaning toward getting a refund and booking somewhere else.
Jul 1, 2013, 5:26 pm
#152
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Got a call from a director at the Andaz today. I have a room booked from 8/11 - 8/13, so I am affected by the delay of the opening to August 15. They offered to move me for free to the Hotel Wailea and give me a full refund on points (44k), or cancel my reservation and refund me 2x points (88k). I think those are generous offers, although I'm bummed to not stay at the Andaz. Not sure I'm interested in the Hotel Wailea, so I'm leaning toward getting a refund and booking somewhere else.
Jul 2, 2013, 6:53 am
#154
Join Date: Dec 2008
Posts: 563
If you have access to Chase Ultimate Rewards book a car through there. You can use either points or cash. Their rates are so much lower than anywhere I have found! I just booked a full size in Maui for 9 days for $271 all taxes included.
Jul 2, 2013, 7:24 am
#155
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,489
Looking at some dates in August, I'm seeing best available/flexible rates at the Hotel Wailea as low as $239. I wonder if whatever deal Hyatt and GP worked out with the property means they will be paying them less than they would be reimbursing the HR if they moved guests over there.
Jul 2, 2013, 8:22 am
#156
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
Looking at some dates in August, I'm seeing best available/flexible rates at the Hotel Wailea as low as $239. I wonder if whatever deal Hyatt and GP worked out with the property means they will be paying them less than they would be reimbursing the HR if they moved guests over there.
Jul 2, 2013, 8:36 am
#157
Formerly known as iahsumr
Join Date: Jan 2011
Posts: 520
Bummer the opening is pushed back and hope the 8/15 date sticks, but glad to hear they are being very fair to those impacted. I have also heard several reports of folks being put up at the HR Maui, so I suspect that is an option in addition to the Hotel Wailea (assuming there is availability).
Jul 2, 2013, 2:37 pm
#158
Join Date: Aug 2012
Location: PHX
Programs: WN A+ & CP, DL PM, Hyatt Diamond, HHonors Diamond, *wood Plat, National EE
Posts: 188
My stay is slated for only 10 days out of the new opening. I am getting nervous. We just booked flights this week. If we could not get walked to an acceptable hotel (HR Maui and the one suggested are not). I would have them walk me to GH Kauai. All this assumes that I can change my flights.
Jul 2, 2013, 2:55 pm
#159
Join Date: Jun 2010
Programs: Hyatt&Hilton&BW Diamond,GHA Black,Marriott Plat,SPG Gold,AB Platinum,TK Elite,AZ Alata Plus,EY Gold
Posts: 224
I was also really looking forward to this new promising resort, but there is hope left if they don't push it further back.
The good thing is at least they are working quite hard to make the best of this bad situation.
The good thing is at least they are working quite hard to make the best of this bad situation.
Jul 2, 2013, 3:09 pm
#160
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
I was offered either my points back plus equal number of free nights at Hotel Wailea or I could also get DOUBLE my points back if I just cancelled. HR Maui is full on the nights anyways (I checked myself) so that is not an option.
I have been doing research on Hotel Wailea- here is a link with alot of photos. http://www.oyster.com/hawaii/hotels/hotel-wailea/
I will decide in the next few days about what offer to take. The Hyatt rep has been very apologetic and it seems like the offers are fair and the best they can do in such a bad situation.
I'm determined not to sulk about it
Jul 2, 2013, 6:09 pm
#161
Join Date: May 2012
Programs: SPG, Hyatt, CC, AA, UA, WN
Posts: 256
Very generous of the property and Hyatt with their compensation offers, I can see why Hyatt elites are so consistently happy with Hyatt. Unlike some properties such as the Sheraton Pasadena...
Jul 2, 2013, 11:07 pm
#162
Join Date: Jul 2012
Location: PDX
Programs: United, SPG, Hyatt
Posts: 167
FWIW, I asked them to keep their points and put me up in the Four Seasons instead. They declined. Worth a shot
Jul 3, 2013, 3:08 am
#163
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
I knew I should have made a speculative booking! 
Jul 3, 2013, 8:33 am
#164
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
That 20-day cancellation could have made you pay the price :-). At least the kept it before that window....
Jul 3, 2013, 8:55 am
#165
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868