Grand Hyatt Baha Mar - REVIEW MASTER THREAD
May 7, 2015, 6:39 am
#136
Join Date: Feb 2004
Programs: IHG Spire Elite; Hyatt Platinum; SPG Preferred+; Club Carlson Gold; SW CP
Posts: 674
We got the call also...did a whole new rebooking for November
Our reservation was for late July into August. We got the call/email from Hyatt. We opted for the 80,000 points to cancel (20,000 points per night for a four-night reservation, plus a bit additional because of expiring award night certificate situation) and rebooked for November.
I wrote up a detailed post on our thinking on the three options we were offered by Hyatt. In the end, I'm not happy this happened in the first place but I do feel that Hyatt made a very reasonable offer to make up for the hassle. ^
Full post here: http://thehoneymoonguy.com/lesson-le...-opening-date/
I wrote up a detailed post on our thinking on the three options we were offered by Hyatt. In the end, I'm not happy this happened in the first place but I do feel that Hyatt made a very reasonable offer to make up for the hassle. ^
Full post here: http://thehoneymoonguy.com/lesson-le...-opening-date/
May 7, 2015, 8:00 am
#137
Join Date: Jan 2013
Programs: Marriott LT Plat, Hyatt Globalist, AA Plat
Posts: 199
The delay is definitely unfortunate and I too was unhappy to cancel my vacation plans. However this experience has shown just how much Hyatt customer service shines. They have been wonderful to work with and extremely accommodating. The reps have been informed and highly professional through all of this. This is truly the reason I have been so loyal to Hyatt for so many years. 
May 7, 2015, 8:13 am
#138
Join Date: Feb 2014
Posts: 252
The delay is definitely unfortunate and I too was unhappy to cancel my vacation plans. However this experience has shown just how much Hyatt customer service shines. They have been wonderful to work with and extremely accommodating. The reps have been informed and highly professional through all of this. This is truly the reason I have been so loyal to Hyatt for so many years.
I called in Monday night and spoke with Jennifer, who listened to me complain for a while and took it all in stride. Took the 20,000 points per night for two rooms for a total of 120,000 points. Was offered to also rebook at predevaluation rates, but couldn't make any dates work. She has already processed my flight cancellation check and deposited the points in my account.
It's not the best situation, but I think Hyatt has done the best it can. Now I'm going to take the points and go to Paris for four nights.
May 7, 2015, 9:07 am
#139
Join Date: Oct 2001
Location: Washington, DC, USA
Posts: 114
I agree that Hyatt has handled the situation well, especially compared to some of those booked at Baha Mar based on Facebook posts. I've never been to Nassau and was looking forward to trying out the resort but when our Memorial weekend trip got canceled, I opted not to rebook there. Will wait until they actually open and read reviews. It must be frustrating for Hyatt though as it seems the delay is mostly due to construction of the shared facilities and other properties.
May 10, 2015, 9:39 am
#140
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,483
This Hyatt treats cancellations very well.^
I had two reservations at Ziva Los Cabos cancelled and all I got was a cancellation email.
I hope to do better on third try where I have nonrefundable flights booked already.
I had two reservations at Ziva Los Cabos cancelled and all I got was a cancellation email.
I hope to do better on third try where I have nonrefundable flights booked already.
May 11, 2015, 7:46 pm
#141
Join Date: Sep 2011
Programs: HH-Diamond, Hyatt-Glob, all else dirt level
Posts: 92
While I was originally pretty irritated, I'm over the cancellation now and have to agree with other posters the Hyatt team was very professional and took care of my requests with little to no problem.
BTW if anyone is interested we're going to Grand Isle Resort on Exuma. I had no desire to go to Atlantis. It looks like a rustic island with far fewer people. Maybe we'll make our way over to see the swimming pigs (that's a real thing, not an insult to anyone
BTW if anyone is interested we're going to Grand Isle Resort on Exuma. I had no desire to go to Atlantis. It looks like a rustic island with far fewer people. Maybe we'll make our way over to see the swimming pigs (that's a real thing, not an insult to anyone
May 12, 2015, 6:55 pm
#142
Join Date: Sep 2010
Programs: IC Royal Ambassador, Hyatt Diamond
Posts: 486
Grand Hyatt to open in the Bahamas
Ruh roh shaggy - http://www.travelweekly.com/Travel-N...Top+Stories%29
Last edited by stinger101; May 12, 2015 at 7:59 pm
May 12, 2015, 8:59 pm
#143
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
Ruh roh shaggy - http://www.travelweekly.com/Travel-N...Top+Stories%29
I'm definitely making alternate August plans now.
May 13, 2015, 7:03 am
#144
Join Date: Feb 2004
Programs: IHG Spire Elite; Hyatt Platinum; SPG Preferred+; Club Carlson Gold; SW CP
Posts: 674
Ruh roh shaggy - http://www.travelweekly.com/Travel-N...Top+Stories%29
We rebooked our stay to November. Southwest's schedule for November opens tomorrow and I was planning on rebooking our flights then. Now I'm wondering if I'm losing out on the opportunity to get cheap flights and lodging for somewhere else by hanging onto hope that the Grand Hyatt Baha Mar will be open by November.
Last edited by meecal; May 15, 2015 at 11:31 pm
May 17, 2015, 1:26 pm
#145
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,238
Wow. This is heading toward one of the most epic hotel opening fails of all time.
We rebooked our stay to November. Southwest's schedule for November opens tomorrow and I was planning on rebooking our flights then. Now I'm wondering if I'm losing out on the opportunity to get cheap flights and lodging for somewhere else by hanging onto hope that the Grand Hyatt Baha Mar will be open by November.
We rebooked our stay to November. Southwest's schedule for November opens tomorrow and I was planning on rebooking our flights then. Now I'm wondering if I'm losing out on the opportunity to get cheap flights and lodging for somewhere else by hanging onto hope that the Grand Hyatt Baha Mar will be open by November.
May 23, 2015, 4:22 pm
#146
Join Date: Jun 2014
Posts: 91
We are booked for a week starting Aug 1.Customer care assures me that all is fine with my reservation and the hotel WILL be open then.Am I being overly optimistic in hoping that it will indeed be open by then? Or should I just assume the worst and look into other carribean destinations? I have non refundable flights
May 26, 2015, 2:08 pm
#148
Join Date: Jul 2014
Location: Seattle, WA
Programs: Hyatt, AS
Posts: 16
We are booked for a week starting Aug 1.Customer care assures me that all is fine with my reservation and the hotel WILL be open then.Am I being overly optimistic in hoping that it will indeed be open by then? Or should I just assume the worst and look into other carribean destinations? I have non refundable flights
May 26, 2015, 11:57 pm
#149
Join Date: Jun 2014
Posts: 91
I have reservations for September 16-23. I made a call last week to the phone number Hyatt is telling you us to call and since they are still planning on being open August 1st they can't offer me anything. So I can either cancel my reservations or keep them for the time being. Pretty inconvenient since everything to pointing to them not being open by then.