Hilton Kiev on Agoda - approx. 20 Euro
Jan 9, 2014, 3:50 am
#136
Join Date: Jul 2010
Location: TLV
Posts: 240
My (many) bookings are still active, though this might change any time, I guess. My strategy was to book the cheapest available room category to minimize the chance of cancellation, but we will see.
Jan 9, 2014, 4:33 am
#140
Join Date: Jul 2012
Location: LAS, BUD
Programs: UA-1K, Aegean-Gold, TK-Elite, Accor-Platinum, SPG-Gold, Hilton-Gold, Club Carlson-Gold,AMEX-Platinum
Posts: 300
Got mine for the Presidential Suite... Oh well... it was worth a try... Thanks OP!
Dear Valued Customer
This booking has been CANCELED due to an error in the rates provided to us by Hilton. As such Hilton will not accept this booking.
For further details please refer to the agoda terms of use – “In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Agoda’s sole discretion.”
We apologize for the inconvenience. Should you wish to contact Hilton directly they can be reached on 380-44-3935400.
Regards,
Agoda Customer Support
Dear Valued Customer
This booking has been CANCELED due to an error in the rates provided to us by Hilton. As such Hilton will not accept this booking.
For further details please refer to the agoda terms of use – “In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Agoda’s sole discretion.”
We apologize for the inconvenience. Should you wish to contact Hilton directly they can be reached on 380-44-3935400.
Regards,
Agoda Customer Support
Jan 9, 2014, 6:48 am
#147
Join Date: Jun 2012
Location: BRU
Programs: FB Silver. Some hotel programs. More interested in cheap travel than points accrual.
Posts: 97
Also got cancelled.
3-night executive room without breakfast.
Still think that the price I paid was not that far from the 'up to 75% discount' from the ads.
Also think that 'obvious mistakes' should be cancelled early, not late. Because of the obviousness.
Anyway. Nice try, better luck next time.
3-night executive room without breakfast.
Still think that the price I paid was not that far from the 'up to 75% discount' from the ads.
Also think that 'obvious mistakes' should be cancelled early, not late. Because of the obviousness.
Anyway. Nice try, better luck next time.
Jan 9, 2014, 8:32 am
#149
Join Date: Sep 2006
Location: Moscow
Programs: Marriott Titanium, IHG Diamond AMB
Posts: 1,756
Also got the cancellation email. Good luck to anyone going to the court - a week is a bit too much for dealing with an "obvious mistake".
The email is rather funny:
Dear Temedar,
With reference to your booking ******** at the Hilton Kyiv Hotel from May **, 2014 to May **, 2014:
Cancellation Policy: This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).
Original Charge on January 2, 2014: USD **.**
Final Charge: USD 0.00
Refund to Credit Card: USD **.**
Refund to Rewards Account: 0 Points
The email is rather funny:
Dear Temedar,
With reference to your booking ******** at the Hilton Kyiv Hotel from May **, 2014 to May **, 2014:
Cancellation Policy: This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).
Original Charge on January 2, 2014: USD **.**
Final Charge: USD 0.00
Refund to Credit Card: USD **.**
Refund to Rewards Account: 0 Points
Last edited by Temedar; Jan 9, 2014 at 9:00 am Reason: Added e-mail text
Jan 9, 2014, 3:57 pm
#150
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Some birds are twitting the following.
If the booking is made from an American web-site, by law they are required to honor the rate. Either agoda, or hilton - it does not matter to the end consumer. To aggravate things more - the rates are non-ref, and this should work both ways. Imagine you made a mistake and booked a non-ref rate. Good luck cancelling that one.
If the booking is made from an American web-site, by law they are required to honor the rate. Either agoda, or hilton - it does not matter to the end consumer. To aggravate things more - the rates are non-ref, and this should work both ways. Imagine you made a mistake and booked a non-ref rate. Good luck cancelling that one.
Particularly where the rate is objectively patently erroneous, as it is here.