Hilton London Canary Wharf {GBR}
Jan 4, 2018, 3:32 pm
#106
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Arrived at 5pm digital key not loaded
Exec suite available for sale but won’t offer it to me
My allocated Jnr Suite now not available and nothing else available presently (?]
Ask whether 1417 is free (its a larger room at the end of the corridor ) and told its reserved but they’ll check with a manager if they reallocate — after a few minutes it’s allocated to me
Lounge is quiet and the afternoon tea offerings are sparse
Lounge set up after 6pm - it’s a pretty poor offering - individual pasta penne dishes with mushroom sauce or meat
One bowl of rocket and cheese and bread dips and veg - and hot food alas is barely tepid
Not many guests mix of city types working , a few tourists and two tables of families (guess Spanish ) kids look bored and sleepy bless them
No Baileys told no longer supply it in the lounge
Havent recognised any member of staff
Exec suite available for sale but won’t offer it to me
My allocated Jnr Suite now not available and nothing else available presently (?]
Ask whether 1417 is free (its a larger room at the end of the corridor ) and told its reserved but they’ll check with a manager if they reallocate — after a few minutes it’s allocated to me
Lounge is quiet and the afternoon tea offerings are sparse
Lounge set up after 6pm - it’s a pretty poor offering - individual pasta penne dishes with mushroom sauce or meat
One bowl of rocket and cheese and bread dips and veg - and hot food alas is barely tepid
Not many guests mix of city types working , a few tourists and two tables of families (guess Spanish ) kids look bored and sleepy bless them
No Baileys told no longer supply it in the lounge
Havent recognised any member of staff
Ho hum
Jan 7, 2018, 11:30 am
#107
Join Date: Feb 2004
Location: UK
Posts: 400
No turndown service , newspaper in the morning or welcome gift in the room
Had breakfast in the lounge - very quiet , well stocked and managed to work the coffee machine (the coffee is excellent )
I ’ll file this this stay under my ‘meh’ stays lol
Jan 8, 2018, 4:16 pm
#108
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
I hope it picks back up, I like Canary Wharf and have had some great stays there. I do worry about the way some "guests" treat the lounge. Seem to be seeing those intent on drinking as much as possible more often, not fair on Hilton, Staff or other guests when it is abused.
Jan 9, 2018, 12:45 am
#109
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
I hope it picks back up, I like Canary Wharf and have had some great stays there. I do worry about the way some "guests" treat the lounge. Seem to be seeing those intent on drinking as much as possible more often, not fair on Hilton, Staff or other guests when it is abused.
To be fair izzy camball ( the manager) is a lovely bloke......he's apologised a few times about the now rowdy lounge but this doesn't fix what's happening...........I now only stay mid week and Sunday nights....it's such a shame.
Jan 18, 2018, 12:29 pm
#110
Join Date: Feb 2014
Location: London
Programs: IHG Spire Amb, Accor Gold, HH Diamond, Krispy Kreme Brown with chocolate sprinkles
Posts: 507
Can someone let me know the exec lounge times for breakfast, afternoon tea, and evening drinks/canapes please? (I will be staying on a Saturday night)
Thanks
Thanks
Jan 18, 2018, 2:32 pm
#111
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
get to the lounge early for happy hour as it npcan get busy on Saturday nights with families!
Jan 18, 2018, 2:56 pm
#112
Join Date: Feb 2014
Location: London
Programs: IHG Spire Amb, Accor Gold, HH Diamond, Krispy Kreme Brown with chocolate sprinkles
Posts: 507
Jan 19, 2018, 8:52 am
#113
Join Date: May 2013
Posts: 121
its definitely getting worse at weekends and holidays, I've stayed there for the last 7 years at Xmas and had some great times in that lounge, my only guess is that the management see the cheap upgrades as some sort of loss leader to generate further stays , trouble is - the real returning customers , myself, maxandclade, paul h and a whole bunch of others who I've spoken to are now restricting their stays here.
To be fair izzy camball ( the manager) is a lovely bloke......he's apologised a few times about the now rowdy lounge but this doesn't fix what's happening...........I now only stay mid week and Sunday nights....it's such a shame.
Compare and contrast that with the time we invited our daughter to meet us at the Exec Lounge at the Deansgate Hilton and were told in no uncertain terms that she could come in but we would get charged if she consumed any food or drink. I guess we shouldn't have asked about it in the first place.
Jan 19, 2018, 11:46 am
#114
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
We had a similar experience at Tower Bridge that put us off for a good while. We were sat having a drink or two and then a large-ish group set up shop near us, and asked if they could use a spare chair from the table. No problem, we thought. Then one of group got on the phone rang his mates and said something along the lines of....."Yes, we're staying at the Hilton. Why don't you all come over. Exec Lounge is on the 19th Floor, come up and I'll let you in". 15 minutes later two large family groups arrived and hoovered up everything on offer. When I raised this with management they apologised and said they couldn't have someone in the lounge all the time checking the bona fides of the guests entering.
Compare and contrast that with the time we invited our daughter to meet us at the Exec Lounge at the Deansgate Hilton and were told in no uncertain terms that she could come in but we would get charged if she consumed any food or drink. I guess we shouldn't have asked about it in the first place.
Compare and contrast that with the time we invited our daughter to meet us at the Exec Lounge at the Deansgate Hilton and were told in no uncertain terms that she could come in but we would get charged if she consumed any food or drink. I guess we shouldn't have asked about it in the first place.
The thing with Hilton Canary Wharf is it's actually a really great hotel with regards to service, executive upgrades and they really look after you in general, every aspect is very good , it's just the rowdy lounge that spoils it......utter shame.
Last edited by wizla; Jan 19, 2018 at 11:46 am Reason: typo
Jan 19, 2018, 12:28 pm
#115
Join Date: Jul 2010
Location: UK
Programs: BAEC, Hilton Hhonors Diamond
Posts: 44
Maybe we’re being too quick to judge here. I’m here now, on a Friday night, and all is calm in the lounge. Maybe tomorrow will be rowdier, but just now there’s a good vibe and plenty of good behaviour!
Jan 19, 2018, 1:44 pm
#116
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Just after Christmas and the week before pay day for most people who were probably paid early in December whilst the flexible friends first statements of the year are starting to drop through the letterboxes.
Enjoy the peace and tranquility whilst it lasts.
Jan 19, 2018, 2:18 pm
#117
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
At weekends most of the corporate guests leave Canary Wharf and the hotel offers very cheap executive upgrades to everyone hence making the the lounge busy and sometimes rawkus......however I'm glad it's going well for you, it really is a nice lounge when it works.
Jan 22, 2018, 1:50 am
#119
Join Date: May 2017
Location: GOT
Programs: Eurobonus Gold [*AG], Finnair Gold [OWS] HHonors Diamond, Hertz Pres Circle
Posts: 256
I have an upcoming reservation for Hilton Canary Wharf in early March, an extended weekend reservation.
We'll arrive rather late on Friday evening, around 20:30-21:00, will the lounge be open for us to grab a cup of tea before bed or does it close after the "Evening Cocktails"? I know this differs from Hilton to Hilton in London.
Good to have all the information in this thread, I was fortunate to have the same resource of information prior to our stay at Hilton Wembley in December.
I'll report back regarding the Saturday evening was rowdy or not.
EK
We'll arrive rather late on Friday evening, around 20:30-21:00, will the lounge be open for us to grab a cup of tea before bed or does it close after the "Evening Cocktails"? I know this differs from Hilton to Hilton in London.
Good to have all the information in this thread, I was fortunate to have the same resource of information prior to our stay at Hilton Wembley in December.
I'll report back regarding the Saturday evening was rowdy or not.
EK
Jan 22, 2018, 2:42 am
#120
Join Date: Aug 2007
Location: UK
Programs: HHonors Lifetime Diamond, Priority Club Plat, Accor Gold, Flying Blue, Exec Club.
Posts: 963
Such a shame if this happens in a lounge, I have seen it, and I am not being rude but is it more prevalent in the UK than Europe? It is a shame for other guests and staff who have to try to handle unreasonable behaviour. It always amazes me people are that desperate for a drink, when they fill bags etc, have a quick walk and some fresh air to the local Tesco!