dlaue

And, if you are staying in a HGV or on a timeshare presentation rate, be sure to disconnect the landline in your room to avoid sales calls.

doctajay

A couple of questions as we get ready to head over to the GW next weekend.
1) For anyone that has stayed recently, what is the status of renovations? Almost done? Any impact to the pools at this point?
2) Kind of surprising , the hotel is sold out 4 straight days during our stay. Corp. event at the property? Thinking my likely upgrade to oceanfront room from garden room won't be happening due to property being sold out a good portion of the week.

Here are the NOR1 standby upgrades being offered. I would likely spend the $200/night for the Deluxe Oceanview if I knew it was likely to be confirmed. At this point going to wait for the upgrade window to open and see if moved from garden room. If not will try at check-in.

gaobest

ditto for any time share. We own a hyatt timeshare in carmel CA area and I definitely unplug the phone cable until I need to request something from Housekeeping :-)

teammjs

Please update how busy it is and any upgrade-- we'll be arriving the Monday after next weekend

So, I've noticed the same thing you have. There's no way it's a true sell out, because I've been checking room types for fun every other day the last few weeks, and either the day before (or two days before), they had like 12 different rooms available from cheap to ultra-expensive. You can't convince me that only about 10 days out, every room type just suddenly sold out.

I'm speculating they are under either a) some staff level restrictions due in part to the Maui fire-- drop of tourism and maybe employees impacted-- and they are cutting off the occupancy at a certain level regardless of the room types booked, or b) they just decided to do some major construction projects and want less guests.

I understand some folks with airfare already bought have likely shifted from West Maui to South Maui, but maybe my OCD of checking regularly and seeing a sudden "sell-out" a opposed to a gradual sell-out might suggest getting a free upgrade could still be a possibility.

doctajay

Will do teammjs . There is also another 4-night block two weeks later (Monday thru Thursday) that is also showing as sold out. The Ho'olei at Grand Wailea also shows sold out for months. I think you are on to something about staffing and capacity. Maybe someone at the property now can provide a little more insight to the current occupancy.

doctajay

Availability has now opened up next week at GW, so I think you were on to something about inventory control due to staff.

mnoman

Someone told me Grand Wailea won't allow suing free night certificate from another person.

I used the free night certificates of my friend last year at Walforf Los Cabos and no one cared.

Any experience with/ Grand Wailea with free night certificates stay?

doctajay

Checked in this afternoon. I didn’t use OLCI as I had two reservations (one points stay + one FNC redemption) and wanted to talk to desk agent to make sure these were recognized and wouldn’t have to move rooms. No issues and they made a note in the reservation to handle when points stay ends to keep me in the same room and process the check out/check in without having to do anything myself.

Check-in took longer than expected with 6 agents working the desk. Status was recognized and my stay details reviewed. Was pre-upgraded from the standard terrace room points redemption the day before check-in to ocean view room. Agent confirmed it was “partial” ocean view. 7th floor room in the Haleakala wing was assigned. An upgrade offer of $300/night for Napua room was offered (I don’t think it was described as an ocean view Napua room). Was really on the fence, but decided to decline. Our view is fine for the limited time we will be in the room during the week.

Doesn’t seem very busy. Early evening my kids were enjoying an empty pool.

Humuhumu closed (don’t recall if it was mention earlier in the thread or not). Only other signs of active Reno work was around spa.

feel free to ask questions. I am here all week and happy to contribute to the FT community.

xudongsun

Booked NYE using FNC about a month ago without a problem.

txmikedc

Had a wonderful call with on-site reservations yesterday regarding our stay in March 2024. Called to take advantage of the $200 off $1,000 Amex offer and my $250 Aspire credit that expires at the end of this year with the card changes. Made deposits on my room to take advantage of both giving me $450 in free credit on our free stay (5 nights on points and 2 FNCs). Agent reported that Humu should be reopened in November. All construction will hopefully be done when we arrive with spa construction slated to be done in “Spring.”

josephstern

Are you sure that $200 off $1000 offer works at Waldorf Astoria? Mine specifically says it doesn't.

mball

The one I see is:
Earlier this year I had one with the same terms and successfully prepaid incidentals.

yourpubliclibrary

Searched the thread and didn't find any recent DPs - if I currently have 5 nights booked on points (4 paid with points, 5th night free) and have 4 FNCs, can I call in to swap the FNCs in, paying the 5th night only with points? General answer is only if there is availability, but there were successful DPs from 2021.

comeflywme

I don’t see why that would be an issue (granted the phone rep is wiling and capable) but you would obvi lose out on the 5th night free since that’s tech only compatible w pts booking.

Eujeanie

Worth a try. You'd save all those points for another day. You'd get no resort fees either way. I'd sure ask, and even if you can't you still have a great 5 night stay and all those FNC's to use another time.