Conrad Bangkok {THA}
#422
Join Date: Mar 2009
Programs: Hilton credit card Diamond, Hyatt Globalist
Posts: 2,653
Conrad Bangkok
ที่อยู่: ออล ซีซั่นส์ เพลส 87 ถนนวิทยุ ปทุมวัน กรุงเทพฯ 10330 ประเทศไทย
โทรศัพท์: +66 2 690 9999
โทรสาร: +66 2 690 9000
อีเมล: [email protected]
#423
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
quite the welcome. got here early and my room won't be available until noon. diamond recognition zero- well until being told I'd "be allowed" to wait in the executive lounge until my room is ready but that i "must understand that my diamond benefits to eat or drink anything in the lounge do not start until afternoon tea- thank you for being a diamond member".
while technically true, and i've already eaten anyway, making such a point of it didn't exactly endear me to the hotel. in all the years I've been early, or had late flights where I was (without asking) given lounge access, it's always the opposite tact. i've been checked-in crazy early- almost always invited to breakfast , etc. add in that they advertise the hotel as "newly renovated" and left the BS end of january construction completion date up until a couple of days ago. my mobile check-in assigned upgraded room on the 32nd floor got downgraded to a deluxe on the 17th floor overnight too. contemplating changing to ABH whilst i also contemplate whether having water will place me in violation of my general orders from the front desk...
while technically true, and i've already eaten anyway, making such a point of it didn't exactly endear me to the hotel. in all the years I've been early, or had late flights where I was (without asking) given lounge access, it's always the opposite tact. i've been checked-in crazy early- almost always invited to breakfast , etc. add in that they advertise the hotel as "newly renovated" and left the BS end of january construction completion date up until a couple of days ago. my mobile check-in assigned upgraded room on the 32nd floor got downgraded to a deluxe on the 17th floor overnight too. contemplating changing to ABH whilst i also contemplate whether having water will place me in violation of my general orders from the front desk...
#424
Join Date: Aug 2016
Programs: Hilton Honors Diamond
Posts: 22
Don’t post here often : but without going into too much detail had one of the worst check in experiences ever at this hotel a few years ago, front desk agent was the rudest person I’ve ever meet. Ended up staying a single night than moving to the other Hilton for the remaining five. Seems like nothing has changed. That’s a pity cause the lounge, the suite that I stayed in and some of the other staff are top notch.
#425
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,553
quite the welcome. got here early and my room won't be available until noon. diamond recognition zero- well until being told I'd "be allowed" to wait in the executive lounge until my room is ready but that i "must understand that my diamond benefits to eat or drink anything in the lounge do not start until afternoon tea- thank you for being a diamond member".
Early check-ins at this hotel (and especially the Hilton Sukhumvit) are uncommon for me, I often have to wait until at least 2pm. I've also had challenges getting late check-outs at both properties. Both hotels are often near or at full occupancy, so I'm sure that's why. Hard to balance early-check ins and late check-outs when the hotel is (nearly) full.
#426
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Just had a very positive experience with this hotel, sadly I won't be staying any longer as it doesn't meet my needs.
I have stayed at this property 5-6 times per year for the past seven or eight years. Know most of the staff. Had a prepaid reservation for last weekend. Emailed me two days out to tell me construction continues, and they no longer have any smoking rooms. As a smoker (no lectures please), I asked due the chance in policy with no advance warning, will you please cancel and refund my prepaid non cancellable reservation. Relied back in 20 minutes, of course we will allow to cancel. (Now let's see if the refund actually does through).
I have stayed at this property 5-6 times per year for the past seven or eight years. Know most of the staff. Had a prepaid reservation for last weekend. Emailed me two days out to tell me construction continues, and they no longer have any smoking rooms. As a smoker (no lectures please), I asked due the chance in policy with no advance warning, will you please cancel and refund my prepaid non cancellable reservation. Relied back in 20 minutes, of course we will allow to cancel. (Now let's see if the refund actually does through).
#428
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
#430
Join Date: Nov 2013
Location: Stockholm, Sweden
Programs: TK Elite, Hilton Diamond, BA Silver
Posts: 967
Actually, we had to check out early morning after breakfast as we had an 11:05am flight to Bali, so it was a pity. I'm not sure if our short stay from 12midnight to 7am (I had informed the hotel about this in advance), as well as the hotel being fully booked helped with the upgrade. I saw one or two more keys left in the reception when we got our room keys so it could be 1 or 2 more haven´t checked in yet, altho I presume they don´t have diamond status like me.
#431
Join Date: Nov 2013
Location: Stockholm, Sweden
Programs: TK Elite, Hilton Diamond, BA Silver
Posts: 967
#432
Join Date: May 2001
Location: RNO, NV, USA.
Programs: UA 2MM
Posts: 5,063
I recently had another excellent stay here. Renovation to front lobby continues, so entrance remains at the back, through Conrad Residences entrance. Breakfast is at Café@2, on second floor. I am HH D. Upgraded to a corner room, as usual. Executive lounge not overly busy. Several tables available. Great food / drink selection. Room was not ready until 1pm. Received a late check-out to 3 pm. Just another nice stay.
#433
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Emailed me two days out to tell me construction continues, and they no longer have any smoking rooms. As a smoker (no lectures please), I asked due the chance in policy with no advance warning, will you please cancel and refund my prepaid non cancellable reservation.
#435
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,076
Already looking forward to three upcoming visits in the next two months.