Originally Posted by
uncommonsensical
quite the welcome. got here early and my room won't be available until noon. diamond recognition zero- well until being told I'd "be allowed" to wait in the executive lounge until my room is ready but that i "must understand that my diamond benefits to eat or drink anything in the lounge do not start until afternoon tea- thank you for being a diamond member".
That's surprising - I've seen plenty of people check in early and have breakfast in the lounge. I know they've had crowding issues in the lounge, especially in the evenings, so perhaps this is one way to mitigate that?
Early check-ins at this hotel (and especially the Hilton Sukhumvit) are uncommon for me, I often have to wait until at least 2pm. I've also had challenges getting late check-outs at both properties. Both hotels are often near or at full occupancy, so I'm sure that's why. Hard to balance early-check ins and late check-outs when the hotel is (nearly) full.