Hilton London Paddington {GBR}
#151
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
#152
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Spending the night here - booked a base standard room and was given an upgrade to a tower room. Coming over from the Conrad it’s certainly a little hard to be objective
By Hilton standards the Tower rooms are very nice and of good size especially the closet and bathroom. EL food and drinks are alright - nothing special.
No more tower lounge bummer. We have an early train on HEX to LHR so won’t be checking the hotel breakfast and will dine in the CX F lounge at LHR instead
By Hilton standards the Tower rooms are very nice and of good size especially the closet and bathroom. EL food and drinks are alright - nothing special.
No more tower lounge bummer. We have an early train on HEX to LHR so won’t be checking the hotel breakfast and will dine in the CX F lounge at LHR instead
#153
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 5,397
Spending the night here - booked a base standard room and was given an upgrade to a tower room. Coming over from the Conrad it’s certainly a little hard to be objective
By Hilton standards the Tower rooms are very nice and of good size especially the closet and bathroom. EL food and drinks are alright - nothing special.
No more tower lounge bummer. We have an early train on HEX to LHR so won’t be checking the hotel breakfast and will dine in the CX F lounge at LHR instead
By Hilton standards the Tower rooms are very nice and of good size especially the closet and bathroom. EL food and drinks are alright - nothing special.
No more tower lounge bummer. We have an early train on HEX to LHR so won’t be checking the hotel breakfast and will dine in the CX F lounge at LHR instead
#154
Join Date: Aug 2009
Posts: 24
We have a one day stay (with Executive Lounge access) for a Saturday night in August. We'll probably arrive mid morning, so I'm not expecting to get immediate room access (and we'll leave our luggage.) But what about the Executive Lounge? Is it likely we'd have access before check-in?
On Sunday, we'll be out for the day just after breakfast (and again leaving our luggage.) But we'll be back at the hotel later in the day. We booked this hotel because of its easy access to Paddington since we're leaving on the overnight Night Riviera to Penzance. What's the likelihood of lounge access after check-out, which we'll need to do in the morning?
Thanks for any insights.
On Sunday, we'll be out for the day just after breakfast (and again leaving our luggage.) But we'll be back at the hotel later in the day. We booked this hotel because of its easy access to Paddington since we're leaving on the overnight Night Riviera to Penzance. What's the likelihood of lounge access after check-out, which we'll need to do in the morning?
Thanks for any insights.
#155
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
We have a one day stay (with Executive Lounge access) for a Saturday night in August. We'll probably arrive mid morning, so I'm not expecting to get immediate room access (and we'll leave our luggage.) But what about the Executive Lounge? Is it likely we'd have access before check-in?
On Sunday, we'll be out for the day just after breakfast (and again leaving our luggage.) But we'll be back at the hotel later in the day. We booked this hotel because of its easy access to Paddington since we're leaving on the overnight Night Riviera to Penzance. What's the likelihood of lounge access after check-out, which we'll need to do in the morning?
Thanks for any insights.
On Sunday, we'll be out for the day just after breakfast (and again leaving our luggage.) But we'll be back at the hotel later in the day. We booked this hotel because of its easy access to Paddington since we're leaving on the overnight Night Riviera to Penzance. What's the likelihood of lounge access after check-out, which we'll need to do in the morning?
Thanks for any insights.
#156
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The loss of the Tower Lounge is a huge devaluation to the GWR rooms, IMO.
That's an incredible track record. I haven't stayed here in ~2 years, but stayed here frequently before then and never once got upgraded to a suite and only got upgraded to an exec room once. I recall getting upgraded to what they said was a deluxe room once, but the curtains weren't blackout at all so I asked to switch rooms. I suppose I did stay in GWR for my last couple stays.
I haven't had problems with either, but given your need for the lounge access, it's something I would definitely confirm in advance.
We have a one day stay (with Executive Lounge access) for a Saturday night in August. We'll probably arrive mid morning, so I'm not expecting to get immediate room access (and we'll leave our luggage.) But what about the Executive Lounge? Is it likely we'd have access before check-in?
On Sunday, we'll be out for the day just after breakfast (and again leaving our luggage.) But we'll be back at the hotel later in the day. We booked this hotel because of its easy access to Paddington since we're leaving on the overnight Night Riviera to Penzance. What's the likelihood of lounge access after check-out, which we'll need to do in the morning?
On Sunday, we'll be out for the day just after breakfast (and again leaving our luggage.) But we'll be back at the hotel later in the day. We booked this hotel because of its easy access to Paddington since we're leaving on the overnight Night Riviera to Penzance. What's the likelihood of lounge access after check-out, which we'll need to do in the morning?
#157
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Stayed last month overnight for the first time since the Tower lounge closed. I like the GWR Tower rooms very much but without the lounge to compensate it really is just too much faff to get to them. Especially since the dedicated lift wasn't working at all and several in the main bank kept breaking down. Electronic key didn't work and neither did checkout via the app. Very disappointing stay all round. For the first time I left feeling I didn't want to stay there again.
#158
Join Date: Nov 2009
Location: Austin
Programs: AA EXP +2MM- LT PLT! HH Diamond
Posts: 6,087
That's an incredible track record. I haven't stayed here in ~2 years, but stayed here frequently before then and never once got upgraded to a suite and only got upgraded to an exec room once. I recall getting upgraded to what they said was a deluxe room once, but the curtains weren't blackout at all so I asked to switch rooms. I suppose I did stay in GWR for my last couple stays.
#159
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,668
AC at the Hilton Paddington
We checked in yesterday, and the AC has been out of service since in the entire building. It's been very unpleasant, considering it was almost 100F yesterday.
Management's explanation so far: "they're working on it, the problem is on the roof".
Management's explanation so far: "they're working on it, the problem is on the roof".
#162
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,668
#164
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,668
#165
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Fell for a 25% off sale at the Hilton Paddington hook, line, and sinker. I feel like this property is really hurting financially. Every single FD agent when I checked-in had a trainee tag on and none of the ones I interacted with should have been working unsupervised. They really had no idea what they were doing. Housekeeping was also extremely poor. The bathroom in particular was in disgusting condition upon check-in. This after waiting more than an hour for my room to be ready because it needed a supervisor check. I really should have taken the hint after the check-in/arrival experience and changed hotels immediately.
I also experienced long waits for FD to answer the phone and no one seemed interested in actually resolving problems. Maintenance issues abound, as well - one of the elevators was not working for the entire duration of my stay, making for some very long waits for the elevator. Additionally, the ice machine on my floor was not working and was not fixed during my stay.
The big issue was the room A/C. The thermostat would periodically reset itself to a higher temperature - I can only guess to try to save money. A staff member admitted to me that this was intentional, telling me that she would have engineering make adjustments but this was never done. Additionally, my A/C would occasionally just stop working in the middle of the night and no matter what I tried, I could not get the A/C to start working again. This problem was not resolved during my stay and I departed the property early as a result.
There was absolutely no response from this property to my complaints post-stay - I requested compensation, and then asked for the GM to contact me, but didn't hear a peep until I asked Diamond Desk to assist. Even after Diamond Desk intervened, they only offered token compensation and I never heard from the GM - they clearly just don't care here. This has never been a good property IMO, but currently it is just horrible and should be avoided.
I also experienced long waits for FD to answer the phone and no one seemed interested in actually resolving problems. Maintenance issues abound, as well - one of the elevators was not working for the entire duration of my stay, making for some very long waits for the elevator. Additionally, the ice machine on my floor was not working and was not fixed during my stay.
The big issue was the room A/C. The thermostat would periodically reset itself to a higher temperature - I can only guess to try to save money. A staff member admitted to me that this was intentional, telling me that she would have engineering make adjustments but this was never done. Additionally, my A/C would occasionally just stop working in the middle of the night and no matter what I tried, I could not get the A/C to start working again. This problem was not resolved during my stay and I departed the property early as a result.
There was absolutely no response from this property to my complaints post-stay - I requested compensation, and then asked for the GM to contact me, but didn't hear a peep until I asked Diamond Desk to assist. Even after Diamond Desk intervened, they only offered token compensation and I never heard from the GM - they clearly just don't care here. This has never been a good property IMO, but currently it is just horrible and should be avoided.
Last edited by gengar; Aug 29, 2019 at 4:16 pm