Be Our Guest and Be My Guest Certificates: The Definitive Thread
Mar 30, 2017, 5:19 pm
#226
Join Date: Aug 2012
Location: SFO/TPE
Programs: UA GS slavery, *A Gold, Marriott/SPG Gold, Hilton Gold, Hertz Pres Circle
Posts: 281
I received a BMG cert recently.
It shows "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any Doubletree Worldwide"
I called the 800 number and told them I want to book a Doubletree Suite in New York and they told me sure, it's fine. The confirmation email that I got stated that the room would be $700 a night. They took my credit card number and told me that I need to give them the cert at check-in. I'm a bit skeptical since i'm redeeming for something that values at $700. Should I be worried? I won't be screwed over right? The agent told me that the standard room included suites.
It shows "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any Doubletree Worldwide"
I called the 800 number and told them I want to book a Doubletree Suite in New York and they told me sure, it's fine. The confirmation email that I got stated that the room would be $700 a night. They took my credit card number and told me that I need to give them the cert at check-in. I'm a bit skeptical since i'm redeeming for something that values at $700. Should I be worried? I won't be screwed over right? The agent told me that the standard room included suites.
Mar 30, 2017, 6:30 pm
#227
Join Date: Jun 2012
Location: Brooklyn, NY
Posts: 1,216
I received a BMG cert recently.
It shows "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any Doubletree Worldwide"
I called the 800 number and told them I want to book a Doubletree Suite in New York and they told me sure, it's fine. The confirmation email that I got stated that the room would be $700 a night. They took my credit card number and told me that I need to give them the cert at check-in. I'm a bit skeptical since i'm redeeming for something that values at $700. Should I be worried? I won't be screwed over right? The agent told me that the standard room included suites.
It shows "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any Doubletree Worldwide"
I called the 800 number and told them I want to book a Doubletree Suite in New York and they told me sure, it's fine. The confirmation email that I got stated that the room would be $700 a night. They took my credit card number and told me that I need to give them the cert at check-in. I'm a bit skeptical since i'm redeeming for something that values at $700. Should I be worried? I won't be screwed over right? The agent told me that the standard room included suites.
Mar 31, 2017, 9:24 am
#229
Join Date: Aug 2012
Location: SFO/TPE
Programs: UA GS slavery, *A Gold, Marriott/SPG Gold, Hilton Gold, Hertz Pres Circle
Posts: 281
You should be good. BMG is basically a cash reservation that Hilton Corporate later reimburses the property for, hence what you see on the consumer end. They are rare enough that it's not worth it for Hilton to build it into their res system. BMG certs can be quite valuable as you have learned!
May 9, 2017, 4:19 am
#230
Join Date: Oct 2012
Programs: AA
Posts: 313
Be my guest earn points?
I have received a Be My Guest certificate recently and want to redeem it in NYC. There are two options I am considering Conrad (lower Manhattan) versus Hilton Club or Hampton Inn Time Sq South. It seems like Conrad is better rated but the location is not favorable for me as I want to be in Midtown. I am leaning toward Conrad but I read somewhere that I would earn points based on what the base rate is. Because it is a Saturday night, both Hilton club and Hampton Inn is over 500 for a standard room rate, making it a bit more valuable than Conrat which is lower than 300 over the weekend. Will I earn points on Be my guest Certificate? Anybody has insights about the quality of Conrad NYC?
May 9, 2017, 6:07 am
#231
Suspended
Join Date: Apr 2017
Programs: HH-D; MR-P/LTP; SPG-P
Posts: 849
BMG certificates are usually limited to the brand from which the service was complained of. In other words, if your cert came from a Conrad complaint then it is limited to use at a Conrad only. Same for other brands.
I have received a Be My Guest certificate recently and want to redeem it in NYC. There are two options I am considering Conrad (lower Manhattan) versus Hilton Club or Hampton Inn Time Sq South. It seems like Conrad is better rated but the location is not favorable for me as I want to be in Midtown. I am leaning toward Conrad but I read somewhere that I would earn points based on what the base rate is. Because it is a Saturday night, both Hilton club and Hampton Inn is over 500 for a standard room rate, making it a bit more valuable than Conrat which is lower than 300 over the weekend. Will I earn points on Be my guest Certificate? Anybody has insights about the quality of Conrad NYC?
May 9, 2017, 8:16 am
#232
Moderator: Hilton Honors, Practical Travel Safety Issues & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,004
You've asked a number of related questions
As another poster his noted, be my guest certificate to respond to a customer service complaints are usually only good for the brand you complained about. But it sounds like yours is a more general certificate which also exists.
You don't earn points on to be my guest free today, but you would earn points on incidentals and it does count for stay credit.
I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.
You don't earn points on to be my guest free today, but you would earn points on incidentals and it does count for stay credit.
I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.
Last edited by squeakr; May 9, 2017 at 8:57 pm
May 9, 2017, 12:03 pm
#234
Join Date: Mar 2015
Posts: 1,989
As another poster his noted, be my guest certificate to respond to a customer service complaints are usually only good for the brand you complained about. But it sounds like yours is a more general certificate which also exists.
You don't earn points on to be my guest free today, but you would earn points on incidentals and it does count for stay credit.
I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.
You don't earn points on to be my guest free today, but you would earn points on incidentals and it does count for stay credit.
I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.
Last edited by squeakr; May 9, 2017 at 8:57 pm
May 9, 2017, 3:09 pm
#235
Suspended
Join Date: Apr 2017
Programs: HH-D; MR-P/LTP; SPG-P
Posts: 849
Just used a BMG at the Hilton Bentley over the weekend (received from a Hilton hotel complaint) and received not only straight points but triple points, my diamond bonus and 1k standard bonus. And have been receiving points (previously confirmed by diamond desk) on all previous BMG certs used.
As another poster his noted, be my guest certificate to respond to a customer service complaints are usually only good for the brand you complained about. But it sounds like yours is a more general certificate which also exists.
You don't earn points on to be my guest free stay, but you would earn points on incidentals and it does count for stay credit.
I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.
You don't earn points on to be my guest free stay, but you would earn points on incidentals and it does count for stay credit.
I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.
Last edited by squeakr; May 9, 2017 at 8:58 pm
May 9, 2017, 9:25 pm
#237
Join Date: Jan 2017
Posts: 61
I walked away with almost 11,000 points from my one and only use of a Be My Guest certificate last month. I felt the property exceeded what was required of them, as they went so far as to waive the parking and the resort fee, comp a full off-menu breakfast for three, and provide a >50% discount off dinner and drinks for three. While the terms and conditions may suggest that no points will be earned, the spirit of the Be My Guest is that a property somewhere failed to live up to standards and the property redeeming the certificate has an opportunity to delight the guest by exceed the standards. And indeed, I was completely satisfied.
May 10, 2017, 5:31 am
#238
Join Date: Jun 2009
Posts: 240
From a property's perspective, a Be My Guest certificate is basically a check for the room and tax paid for by Hilton. The way it is processed is the same as if you were to pay by check, and will most likely earn points and stay credit.
May 10, 2017, 5:59 am
#239
Suspended
Join Date: Apr 2017
Programs: HH-D; MR-P/LTP; SPG-P
Posts: 849
May 10, 2017, 6:36 am
#240
Join Date: Jun 2009
Posts: 240