777 global mile hound

gosh I think I’ve had 8 or 10 in 23 years of being a diamond
I’m surprised they haven’t locked you out of the program depending how often
Remember one Diamond (Karen) I read about who had 50 to 60 some odd stays and got refunds and be my guest certs on every stay but then got the hard boot and had her account closed for life permanently

troyintn

I have two from Amex offers, trying to figure out the best US hotel to stay at for a long weekend in November. My initial thoughts are WA las vegas, boulders in Scottsdale, WA Chicago any other places to consider. just me and the wife on a weekend getaway.

storewanderer

How long have you received these certificates for? Are you talking over the past 20-30 years?

What percent of your stays result in a BOG certificate being generated?

EDIflyer

I've had about 5 of these over the past 15y or so - always sent via courier from Hilton Corporate as effectively cash, I've never had them direct from a property.

DiverDave

Thank you for the responses. This is my 3rd certificate in around 980 nights (close to lifetime Diamond)

All three are from the same property, but the first two were issued by the property though that is at least 12 years ago.

Thanks again,

David

Bagira

Hello,

I have BMG cert that starts with HL. I tried to book a room in Conrad and the agent told that it was brand specific and I could not do that. I then did a HUCA and the other agent told me that I could use it for any property worldwide, regardless of the brand. I asked him probably 5 times if he was sure and he said he was. He even said he would put a note in my reservation at Conrad that he booked it for me to be used with a Cert. I am now reading all the forums and sounds like the first agent might have been right? How much risk would be to bank on what the second agent said and worst case scenario have them pull up call recordings if the hotel gives me a push back. Did anyone have anything similar in their experience?

MP001

Usually the BMG is attached to a letter that clearly states for which brand the certificate is valid. It is also reported on the certificate itself.
BMG will then be validated at the property during check in, there is no need to present or mention it during the booking process, any flexible rate booked will be fine. The hotel will then charge corporate.

Bagira

I did not get the letter... Or I did not retain it, just the cert. That's the thing - it's number starts with HL which is my understanding is Hilton only, but the rep on the phone insisted that it could be used at any brand including Conrad where he made reservation. I would LOVE to use this cert at this property. The question is if it is truly brand specific and things would go wrong at checkin/checkout, can I rely on referencing the Hilton phone rep promises?

MP001

Usually BMG are brand specific.
Did you receive it because of any issue experienced at a Hilton Brand property?
I would suggest: have a look just below the recipient name printed on it. You will see a wording such as "Redeem this certificate for one night of complimentary lodging (standard room and tax only) at any XXXXX worldwide" where XXXXX is the brand for which the certificate has been issued.
If it is not Conrad, it is unlikely any Conrad property will accept it.
I advise to doublecheck with the property to avoid having it rejected at check in.
I would not rely on any phone conversation with any agent as in this case it is a paper certificate that is in your possession..

Bagira

Decided not to take the risk, called again and the next rep confirmed indeed that I could not use my cert and the reservation was made in error. She was able to offer an extension due to that mess so I guess it is a semi-win for me

DiverDave

My certificate did arrive a few weeks back. I remember clearly that my previous certificates had Embassy Suites logos.

This one just has a Hilton logo. The letter tells me to make my reservation at a "All Brands" property. Number starts with HP.

The certificate says "Redeem this certificate for one night of complimentary lodging (Standard room and tax only) at any Hotel within the Hilton Worldwide portfolio of brands.

Nice!

David

Zevilone

Just received mine from a stay at the Waldorf Chicago where there was no hot water or heat for a day. It is brand specific. Our stay was 11/12 and I received the certificate 1/3. It expires in December.

barneyb

I have a Be My Guest certificate - can I book via a virtuoso agent, or does it have to be direct on hilton.com?

mp007

I read the thread carefully and miss a crutial economic answer and still just wonder: does anyone have an idea how much the ofending property pay for a single certificate to Corporation?

FlyinHawaiian

I am looking at a property for a BMG redemption and see two classes of rooms that could be booked for standard awards for the same amount of points but the cash price is different. Is there any danger of booking a room with the higher cash price and having it not being considered covered as a standard room under the BMG cert rules?

Thanks in advance.