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Be Our Guest and Be My Guest Certificates: The Definitive Thread

Be Our Guest and Be My Guest Certificates: The Definitive Thread

Old Jun 26, 04, 10:47 pm
  #1  
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Join Date: Nov 2002
Location: Grand Prairie, TX 75052
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Be Our Guest and Be My Guest Certificates: The Definitive Thread

I was just told by Customer Service that they would send me a Be our Guest Certificate, and I couldn't find any information using the search engine. Anyone know exactly how these are used, what catagory hotel, blackout dates, type of room, etc???

Thanks
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Old Jun 27, 04, 1:17 am
  #2  
 
Join Date: Feb 2004
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What brand was your problem at?Mine was at ES and the cert was good for one nights stay at any ES with in a year.
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Old Jun 27, 04, 2:21 am
  #3  
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It was a Hilton Hotel, so maybe it will be limited to that. Did you have any trouble redeeming the cert?
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Old Jun 27, 04, 9:17 am
  #4  
 
Join Date: May 2004
Location: Boston
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Be our Guest, Be our guest, put our service to the test.

After an awful stay at the Hilton NY i got one of these(The WWF royal rumble was in town and the wrestlers were stating in the hotel, and about 50 people where camped out overnight in the lobby. It was aweful.) But any way. Here is what it says.

VALUE: 1 Standard Room
Recipient: ADAM XXXX( MY NAME)
EXPIRATION DATE: 4/30/05(which wsa one year from date issued)
Redeem this certificate for one night of complimentary lodging(Room and tax only) at any participating Hilton Hotel in the United States.

On the back the restrictions.
Not Valid at:
The Drake
The Waldorf=Astoria
The Marquette
Atlantic city Hilton
Flamingo
Bally's
Las Vegas hilton
Hilton Internatial Hotels(Outside the US)
Hilton Grand Vaction Hotelts

Enjoy

Last edited by HepperSchepp; Jun 27, 04 at 9:26 am Reason: Add more info, typo
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Old Jun 27, 04, 1:08 pm
  #5  
 
Join Date: Feb 2004
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Originally Posted by caro
It was a Hilton Hotel, so maybe it will be limited to that. Did you have any trouble redeeming the cert?

You won"t have any problem,just book the room online and give them the cert at check-in.They send the folio with the cert to hilton for payment.My guess is that the hotel causing the problem will then be billed for your stay.
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Old Aug 3, 04, 7:21 pm
  #6  
 
Join Date: Feb 2004
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Hilton be our guest cert?

Does anyone know if I will get the points for the rate booked when paying with a Hilton be our guest cert from a bad stay?Or should I take the miles?
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Old Aug 3, 04, 8:54 pm
  #7  
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Since you presumably received bad stay's earned points and miles, if they are part of your rewards choice, I doubt you'd get more points at the new hotel from the cert than you'd earn for money spent and on your room charges, and would get the stay credited, of course. We'll see what others say, I've not used one of the "whoops! we messed up, here!" certs.
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Old Aug 4, 04, 7:04 am
  #8  
 
Join Date: May 2004
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Hi bbbb,

I've used both a "Be My Guest" Cert and a letter for a free night from an individual hotel. Both stays that generated the "Service Recovery" in the industry lingo of course were paid, posted and counted toward HHonors status.

The BMG cert was for a specific brand (of my choice - Doubletree in this case). I just made a reservation online at DT.com and I of course noted in the comment box I was planning on using it to pay for the room/tax...incidentals earned HHonors points and I got credit for the stay.

The letter from a bad Hilton experience (It was so horrible I told them to take the Hilton name off the building) was used at the same property that generated my letter...after they assured me renovations were complete ...that was their excuse for most of the chaos on the first visit. I again booked online at Hilton.com, and noted I had a letter from Mr. XYZ, Dir of Housekeeping again for a free room/tax. Again, no problem, it counted as another stay and I got my HHonors points for meal/incidental charges.

BTW, I earn points only, so as a Diamond I get 50% for Diam and another 50% for the point option I chose = Double HHonors points...but I would assume you would get whatever air miles you would be entitled to on a regular stay (in this case, it might be wise to switch to FIXED miles if they are really important to you). That would guarantee you the 500 or 100 miles depending upon your Hilton brand.

Last edited by NJRob; Aug 4, 04 at 7:09 am
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Old Sep 9, 04, 10:02 pm
  #9  
 
Join Date: Feb 2004
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Originally Posted by bbbb
Does anyone know if I will get the points for the rate booked when paying with a Hilton be our guest cert from a bad stay?Or should I take the miles?
I got all the points from this stay for the rate I booked.
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Old Nov 22, 05, 9:21 pm
  #10  
 
Join Date: Nov 2004
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Be My Guest Cert Question

I got a Hilton Be my guest Cert that basiclly says good for one free night stay. Got this as a freebie from Hilton customer service.

So this has no instructions on how to use. Do I just book at any hilton (Except list on back of Cert) and when it comes time for checkin or bill pay turn it in?

Can I book a sweet one night at a good property and use it?
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Old Nov 22, 05, 9:41 pm
  #11  
 
Join Date: May 2004
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Originally Posted by maltman1
Can I book a sweet one night at a good property and use it?
Yes, Just book a "Standard Room" I used hilton.com. And off you go. I used it at for a special rate, that came with goodies, and the hotel was fine with it. Book whatever you want then i'd call and get them to confirm you can use it for that. Perhaps the Romance package? Double HH points? See what they sa.
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Old Nov 23, 05, 4:46 pm
  #12  
 
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How did you get this cert?
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Old Nov 23, 05, 7:53 pm
  #13  
 
Join Date: May 2004
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Originally Posted by rickc
How did you get this cert?
Chain of events at the NY hilton

Event one. Reserve non-smoking room, asked if smoking room would be ok. I said i guess and went to the room.

Event two. Went to said smoking room, found man smoking IN room. Went back to desk, informed desk room was TOO smokey.(if you know what i mean)

Event three. Provided access to Exec lounge for free breakfast to compensate for my troublmes. But arrived at lounge and told to get out, i refused, was charged $16.

Event four. As checking out had the $14 taken off my account plus a random snack bar item i didn't take.

Event five. All thru the stay fighting thru crows of Gauckers(sic) who had growded the lobby as the WWF was staying in hotel.

Event six. Talked to HHonors, they apoligized sent a nice Be my Guest Certificate. Used at hilton Other than Hilton NY.
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Old Nov 25, 05, 7:45 am
  #14  
 
Join Date: Apr 2004
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Originally Posted by maltman1
I got a Hilton Be my guest Cert that basiclly says good for one free night stay. Got this as a freebie from Hilton customer service.

So this has no instructions on how to use. Do I just book at any hilton (Except list on back of Cert) and when it comes time for checkin or bill pay turn it in?

Can I book a sweet one night at a good property and use it?
WE also recieved one, when I used it I was told to book on Hilton.com make a normal reservation and when you get to the hotel give them the certificate.
Look on the back there is a list of properties where it cannot be used.

You receive stay credit and points for the rate. However the bill you receive will show confidential rate , and you have to ask for a bill if you have no other charges as they do not give you one.

I was told not to call the hotel ahead of time, as most are not familar with the certificate and confuse them with other awards. The hotel will probably tell you you do not get points but you do. It is treated as a paid stay.

In response to the person wh asked how did you get one? WE contacted Guest Assistance about a terrible experience we had, the hotel never responded and as a result Guest Assistance issued us a Be My Guest Certificate. I would have preferred to have not experienced the TERRIBLE stay, but the certificate helped us feel Hilton cared.
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Old Nov 29, 05, 9:19 pm
  #15  
 
Join Date: Nov 2004
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Originally Posted by rickc
How did you get this cert?
Hilton Rockside Rd in Cleveland royaly screwed up and the manager basiclly told me tough Sh*t, so wrote customer service and was offered this as a SORRY. ^
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