Originally Posted by squeakr

As another poster his noted, be my guest certificate to respond to a customer service complaints are usually only good for the brand you complained about. But it sounds like yours is a more general certificate which also exists.

You don't earn points on to be my guest free today, but you would earn points on incidentals and it does count for stay credit.

I would absolutely choose the Conrad over any Hampton Inn, even given the location. But I like lower Manhattan so that's me.