[ARCHIVE to 2014] DISCUSSION for Hilton Honors Hotels in Florida, USA {US-FL}
Aug 10, 2014, 4:56 pm
#871
Join Date: Aug 2007
Programs: Marriott Lifetime Gold and Current Platinum, Hilton Gold
Posts: 280
Casa Marina is NOT a Waldorf
Just a quick note to echo sentiments found elsewhere in this thread and on FlyerTalk - the Casa Marina should NOT be flagged as a Waldorf. I stayed there two nights last weekend - $319 per night plus tax plus a $25 resort fee - for a standard room facing the parking lot.
Room was dingy, with dirty furniture and a musty smell. Hallways and common areas often had cracked paint. Doors were always grimy and smudged, with peeling paint on the doorjambs. Dirty, slow elevators. Staff ranged from reasonably competent and friendly (primarily the younger staffers who worked the pool bar and towel service) to downright rude (the valet).
I'd understand if this property were flagged a Hilton. It's really not quite nice enough for that, but if they repainted it, staffed it well, and gave it a thorough deep clean, it could be a Hilton. In its existing condition it should probably be a DoubleTree.
I relayed these comments to Hilton via the website and was awarded a "Be My Guest" free night at any Waldorf without any questions on their part. I assume they must know how bad it is.
Bottom line, only stay there if you get a VERY cheap rate - and if you do, know to lower your expectations accordingly.
Room was dingy, with dirty furniture and a musty smell. Hallways and common areas often had cracked paint. Doors were always grimy and smudged, with peeling paint on the doorjambs. Dirty, slow elevators. Staff ranged from reasonably competent and friendly (primarily the younger staffers who worked the pool bar and towel service) to downright rude (the valet).
I'd understand if this property were flagged a Hilton. It's really not quite nice enough for that, but if they repainted it, staffed it well, and gave it a thorough deep clean, it could be a Hilton. In its existing condition it should probably be a DoubleTree.
I relayed these comments to Hilton via the website and was awarded a "Be My Guest" free night at any Waldorf without any questions on their part. I assume they must know how bad it is.
Bottom line, only stay there if you get a VERY cheap rate - and if you do, know to lower your expectations accordingly.
Dec 31, 2018, 7:23 pm
#872
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Newer posts for this ARCHIVE THREAD can be found in the
OPEN THREAD for DISCUSSION for Hilton HHonors Hotels in Florida, USA
OPEN THREAD for DISCUSSION for Hilton HHonors Hotels in Florida, USA