How does the Miles & More offer work?
Nov 8, 2018, 5:39 am
#121
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
I will also be staying at the same hotel next week (MXP airport) and see if they can update the invoice. It's worth a try, but I don't understand why it didn't work. All my previous bookings worked fine.
Nov 17, 2018, 3:07 pm
#122
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
No way of updating the invoice, but they assured me that the FFP number if never printed on the invoice, in the same way your HH number is never on the invoice. Maybe, but have any of you been successful in claiming missing miles for stays right at the end of October?
Nov 17, 2018, 10:31 pm
#123
Join Date: Aug 2014
Location: Europe
Programs: BAEC Silver; AerClub Silver, Hilton Honors Diamond
Posts: 315
I had a couple of stays that didn't post the LH bonus as the front desk was unable to change the FF number at checkout.
I emailed Honors and they fixed it in a matter of hours.
I emailed Honors and they fixed it in a matter of hours.
Nov 19, 2018, 7:18 am
#124
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
I sent a mail to the Diamond Desk at the beginning of last week and they have opened a case. I am awaiting a response.
Nov 19, 2018, 12:00 pm
#125
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
I’m having problems with a stay completed on 30th October. The miles did not post along with the usual stay points and I chatted with Hilton. Apparently Lufthansa credits the miles, not Hilton in this promotion. My stay posted on 5th of November and Lufthansa will not credit miles for a stay that posts after the end of October, apparently. So it looks like stays right at the end of the promotion could be tricky.
Nov 19, 2018, 12:20 pm
#126
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
I’m having problems with a stay completed on 30th October. The miles did not post along with the usual stay points and I chatted with Hilton. Apparently Lufthansa credits the miles, not Hilton in this promotion. My stay posted on 5th of November and Lufthansa will not credit miles for a stay that posts after the end of October, apparently. So it looks like stays right at the end of the promotion could be tricky.
I have a couple of stays that took a long time to post, and still havent done so on M&M. I'll be extremely disappointed if I don't get those miles.
Nov 19, 2018, 12:30 pm
#127
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
That can't be right... it takes a few days for the miles to post, so any stay with a check out date on October 30th had zero chance of posting before the 31st on M&M.
I have a couple of stays that took a long time to post, and still havent done so on M&M. I'll be extremely disappointed if I don't get those miles.
I have a couple of stays that took a long time to post, and still havent done so on M&M. I'll be extremely disappointed if I don't get those miles.
Nov 19, 2018, 3:59 pm
#128
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Sounds like a simple email to Honors might be the way to go, judging from one of the posts above. M&M is becoming a real pain, though, I have an outstanding rental from Budget that simply hasn't posted. And Eurowings flights are barely posting at all, with retroclaims disappearing into hyperspace, seemingly.
Nov 19, 2018, 4:18 pm
#129
Join Date: Apr 2014
Posts: 1,774
I had 4 hilton stays, but only the stay ending 10/27 got posted for 2500 miles, i am still waiting on the other three, which ended 10/28, 10/30, 11/1 (checked in 10/31), my guess is the DB upgrade that occurred 10/30 messed up the posting time.
Nov 19, 2018, 6:22 pm
#130
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
I wonder if anything transferred over to Lufthansa after the system upgrade? Mine & my husband's stays, which all previously had a 2500 in the miles earned column, now show 0 in that column even though the miles had previously posted to Miles & More. But the last stay in the bonus period, checking out on 10/28, never showed anything in that column.
Nov 20, 2018, 6:37 am
#131
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Looks like it’s going to be a bit of a fight, which I am getting increasingly weary with as far as these things go. In a week or two, I will just write to Honors, as suggested above.
Nov 20, 2018, 5:08 pm
#133
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
I see you're Diamond, so you've probably got a special email address for issues related to your Honors account. Either that, or you just landed on a very good and helpful agent.
Nov 21, 2018, 9:36 am
#134
Join Date: Mar 2007
Location: NCL
Programs: BA Gold, Hilton Diamond, IHG Platinum, Bonvoy Gold
Posts: 277
I had to contact Diamond Desk twice for stays where the front desk had not applied the M&M number correctly. First time it was sorted in minutes, second time they refused to post the miles, after asking why it could be done the first time a case was also opened. Keep an eye on your M&M and Honors account as the miles did post after a week or so, but I never got a response.