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Hilton Points Pooling - Account Closed. Beware !!

Hilton Points Pooling - Account Closed. Beware !!

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Old Dec 29, 17, 2:54 am   -   Wikipost
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Last edit by: MaldivesFreak
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Here is a link to Hilton T & C on pooling:

http://hiltonhonors3.hilton.com/en/p...money/faq.html

1. What is Points Pooling?
Points Pooling will allow Hilton Honors Members to combine their Points with family and friends to book a stay. With this perk, a Member (and up to 10 others) will now be able to combine their Points. For example, if a group of friends are taking a trip together and individually donít have enough Points to cover their entire stay, they will now be able to combine their Points, free of charge, into one account to unlock new redemption opportunities.

2. Is there a fee to participate in the Points Pooling program?
No, there is no fee to participate in Points Pooling.

3. How many people can contribute to Points Pooling?
A total of 11 Hilton Honors Members can pool their Points together. One Member initiates the pooling and up to 10 other Members can contribute.

4. Do I need to create a new "pooled" account?
No. Members can use their existing account.

5. How many Points Pools can I be in?
There is no limit on the number of pools a member can be in at a given time.

6. Can you use Pooled Points for just room rates or can it be used for non-room rewards including shopping and experiences?
Yes, once Points are pooled, they can be used for any room or non-room reward product, including the experiences available on the Hilton Honors auction platform, Hilton Honors Shopping Mall and any other non-room reward products.

7. Can you combine Pooled Points with money?
Once Points are pooled they can be used for any room reward product, including a Points & Money Rewardsô reward reservation.

8. What is the minimum/maximum number of Points that can be pooled?
A Member can transfer a minimum of 1,000 Points and a maximum of 500,000 Points into a pool in a calendar year. A Member can receive up to 2 million Points in a calendar year.

9. Are there particular qualifications you must meet to be able to pool Points?
To use Points Pooling, you must be an active Member, be in the program for 30 days, and have a minimum Points balance of 1,000 Points.

10. When will Points Pooling be available?
Points Pooling is now available. Start pooling your Hilton Honors Points here.

11. When will the Points be shown in the other Memberís account and be ready for use?
The transferred or pooled Points will be available for use at the time of transfer, but please allow up to 24 hours for pooled Points to show up when you log in to your account.

12. Where and how do I Points Pool once I have a group of Members that want to combine Points?
All Points Pooling activities will be transacted online via HiltonHonors.com.

13. Where do I go to transfer my Points to the Points Pool initiator?
The Points contributor must access the transfer page through the Points Pool invitation email sent on behalf ot the Points Pool initiator.

14. Whatís the difference between Points Pooling and Points Transfer?
Points Transfer is a 1:1 transaction, while Points Pooling allows for combining Hilton Honors Points with up to 10 other people (11 including yourself).

15. After I send Points to a friend for Pooling, what happens if he/she cancels the trip? How can I get my Points back?
If your friend has to cancel his/her trip, he/she can simply transfer the Points back to your account for free.
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Old Oct 27, 17, 10:26 am
  #271  
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Originally Posted by milesmilesmiles View Post
If only I was smart enough to do so

Here is the link to the T & C. Scroll about half-way down for the FAQ on pooling.......

http://hiltonhonors3.hilton.com/en/p...money/faq.html
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Old Oct 27, 17, 10:34 am
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Well Iíve finally had my reply from Hilton.

ďDear gingeola,

Your Hilton Honors account was closed due to an unauthorized points transfer. ď


And thatís that. The e-mail goes on to state Hiltonís T&Cís and that they reserve the right to close accounts if they wish.

For the avoidance of doubt, the only transfer Iíve ever made is points pooling with my parents. One parent is Gold and the other is Silver, theyíve had their accounts for a few years and collect points with their respective Hilton Visaís.

Not sure what my next step is.

Last edited by gingeola; Oct 27, 17 at 4:25 pm
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Old Oct 27, 17, 10:34 am
  #273  
 
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Originally Posted by RogerD408 View Post
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Old Oct 27, 17, 10:36 am
  #274  
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Originally Posted by milesmilesmiles View Post
Just did this. Thanks.
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Old Oct 27, 17, 10:43 am
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Originally Posted by gingeola View Post
Well Iíve finally had my reply from Hilton.

ďDear gingeola,

Your Hilton Honors account was closed due to an unauthorized points transfer. ď


And thatís that. The e-mail goes on to state Hiltonís T&Cís and that they reserve the right to close accounts if they wish.

For the avoidance of doubt, the only transfer Iíve ever made is points pooling with my parents. One parent is Gold and the other is Silver, theyíve had their accounts for a few years and collect points with their respective Hilton Visaís.

Not sure what my next step is.
Hmmm, I wonder if the key is that you have to have "stays", and not just points purchased or earned through credit cards.
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Old Oct 27, 17, 10:59 am
  #276  
 
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Originally Posted by BrlDsguise View Post
Maybe this is what is tripping some people up - attempting to open a new account, buy points and pool before 30 days is up.

Not sure what an "active member" means - one with a stay in the past year?
At the risk of beating this to death, here is the definition of an "active" member(I think) from Hilton T & C:

"Members who do not have eligible activity as defined in a. - d. below in any 12 consecutive month period may be removed from the Program and are subject to forfeiture of all accumulated Points. At the discretion of Hilton Honors, such Members may be permitted to remain in the Program and removed after five years of inactivity. To keep accumulated Hilton Honors Points, the Member must take one of the following actions within a 12 consecutive month period:

a. stay at a hotel within the Hilton Portfolio pursuant to the terms herein;
b. earn Hilton Honors Points through any third party source of Hilton Honors Point accumulation, including a Hilton co-branded credit card, pursuant to its terms;
c. purchase Hilton Honors Points; or,
d. donate Points through The Hilton Honors Giving Back Program".
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Old Oct 27, 17, 9:23 pm
  #277  
 
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The more I read this thread, the more I have the feeling that Hilton did not fully think out the pooling idea after it was most likely presented and approved by corporate as a way to "enhance" member benefits without too much cost associated with it. The following may be completely off base, but it seemed like there was an uptick of "there was a transfer of points from my account that I did not approve" posts close to the time of the pooling policy becoming effective. We are only seeing a very small sliver of what is going on but its possible there significant fraud instances which triggered the actions we are seeing now.
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Old Oct 28, 17, 8:13 pm
  #278  
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Originally Posted by sandyph View Post
because I have reach my limit for this year and just needed another 40K to get 5 days redemption instead of 3 days, for a saving of about $500.

ps. SIN is not a part of Greater China
There are OTHER parts of the world where the HHonor accounts are being closed with the "unauthorized pooling".

Seems to me your intention to buy points from another account then pool it to your account so to circumvent the yearly limitation is at High Risk to trigger the closure because, well, intentionally to do so to bypass the limit set.

My guess is, many accounts in Greater China have engaged in the activities you proposed, hence those accounts are closed.

Though I am sure we would love to see you carry out your plan and see if your accounts would survive, given that "SIN is not part of Greater China", so the closures there have no effect on you...

Last edited by Happy; Oct 30, 17 at 4:11 pm
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Old Oct 29, 17, 3:05 pm
  #279  
 
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Originally Posted by arlflyer View Post
]The three data points we have are 1) an ambiguous story in Polish that was never responded to, 2) someone who seemed to be a longtime troublemaker that Hilton finally disposed of, and 3) what appears to be an error in a fraud detection algorithm that was quickly recognized, corrected, apologized for, and compensated.
xtradexp story is the one which he posted a month ago on Polish forum, which I mentioned earlier. In original post - other account meant other family member's account. Remember that not everyone is native English speaker.

Actually there's another story on the same forum, from HHonors member writing that his account was also blocked for points pooling. This is forum member that has large amount of posts and has no reason to come up with false stories. If you wish, you can use translator to read it for yourself.
https://www.fly4free.pl/forum/viewto...=997746#p99653

Last edited by Richmond_Surrey; Oct 29, 17 at 3:16 pm
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Old Oct 29, 17, 3:11 pm
  #280  
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Originally Posted by bwiest View Post
This is the response that I got. We sincerely apologize for having closed your account and canceled your reservations due to an error on our part. As compensation for our error and the inconvenience caused by it, we have good willed enough points to your account to cover both reservations. I think the system is still having problems with the pooling feature. My mother in law has tried to pool some points with my wife in the past and it never went through. Both accounts are still open. They never explained what happened but I am glad it is fixed.
So "good will" is now a verb?
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Old Oct 31, 17, 8:27 am
  #281  
 
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Originally Posted by arlflyer View Post
Sounds like a fraud detection algorithm that is running amok without human oversight.
Hilton IT strikes again.


Originally Posted by StayingHomeIsBetter View Post
So "good will" is now a verb?
Hey, it's American English. They invent new words all the time.
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Old Oct 31, 17, 9:57 am
  #282  
 
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In all honesty I think that Hilton IT's algorithms are probably not the most well-written and/or are in overkill mode. Opening one or more new accounts, buying points or earning points through CC signup bonuses etc with these new accounts and then transferring them to an existing account (using the same IP and having the same cookies on your PC) to try and bypass limits is most likely going to get both your accounts flagged. Accounts in mainland China and other places like Russia, the Ukraine and other parts of Eastern Europe with histories of hacking and internet fraud will be watched/monitored/checked more carefully and/or have different sets of algorithms applied to them. And finally, those accounts that were hacked some time ago when Hilton had a breach (last year I think it was) will most certainly be on a blacklist and some of them probably restricted in what they can and cannot do (hence some users here reporting their accounts being unable to send/receive points). And don't believe for one minute that Hilton would have told you that your account was hacked if it in fact was and you were lucky enough that the hacker, for whatever reason, did not change your account's password and your account was left untouched. We can assume that a lot of accounts were hacked and members just don't know about it even to this day.

Here's what I suggest. Have every active account holder in the pool, i.e; everyone who is going to either send and/or receive points, email and call Hilton and state their intentions to pool points. When each member is on the phone to them they will have their voice recorded so the fraud department will have different voiceprints to examine if there is any investigation*. Mention politely that this is a service which they have implemented and advertised and that all parties involved will be on the phone to their lawyers/small claims court/fair trade association or whatever is applicable for your location if things go wrong and points and accounts are arbitrarily deleted and closed. Furthermore, ask for a note to be put on each account saying that you (each member) has authorized the upcoming transfer of points and preferably set a date or timeframe in which you will complete the transfer(s) and adhere to that timeframe. Then, and only then, will you have something substantial to fall back on to back up your transfer and prove it is not fraudulent.

* Chances may be slim that they will go to that depth but it wouldn't hurt to ask them to do it anyway if push comes to shove


And on another note I have updated the wiki for clarity. Thank you milesmilesmiles for the contribution.

Last edited by MaldivesFreak; Oct 31, 17 at 10:10 am
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Old Oct 31, 17, 11:07 am
  #283  
 
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If I recall correctly HH accounts were hacked a while back. No doubt this is an over reaction and hyper-sensitivity due to that.
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Old Nov 1, 17, 12:51 pm
  #284  
 
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Originally Posted by MaldivesFreak View Post
... Mention politely that this is a service which they have implemented and advertised and that all parties involved will be on the phone to their lawyers/small claims court/fair trade association or whatever is applicable for your location if things go wrong and points and accounts are arbitrarily deleted and closed.
By "this", do you mean pooling, voiceprints, or accepting phone calls before pooling?

The idea of calling in advance seems like a good one. The idea of mentioning small claims court in this context does not.
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Old Nov 2, 17, 8:57 am
  #285  
 
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Originally Posted by sosafan View Post
By "this", do you mean pooling, voiceprints, or accepting phone calls before pooling?
I mean the points pooling feature.

Originally Posted by sosafan View Post
The idea of calling in advance seems like a good one. The idea of mentioning small claims court in this context does not.
Yeah, it needs a bit of work, maybe something like "I expect this to go smoothly and the upfront and precautionary measures that I have taken, for your (Hilton's) benefit I might add, to be duly noted and taken into account by your anti-fraud department when the pooling is processed. After reading multiple instances on the internet where members doing legit pooling have found their accounts being closed on a whim and their points taken away from them, I really don't want to be having to get a third party like the Fair Trade Commission to investigate why my legitimate pooling has gone awry." Anyway, you get the idea.

Last edited by MaldivesFreak; Nov 2, 17 at 9:23 am
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