Originally Posted by bwiest

This is the response that I got. We sincerely apologize for having closed your account and canceled your reservations due to an error on our part. As compensation for our error and the inconvenience caused by it, we have good willed enough points to your account to cover both reservations. I think the system is still having problems with the pooling feature. My mother in law has tried to pool some points with my wife in the past and it never went through. Both accounts are still open. They never explained what happened but I am glad it is fixed.