[ARCHIVE to 2015] Hilton Sydney {AUS}
Nov 10, 2014, 1:07 am
#1051
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,162
When checking in here last week I noticed a piece of paper behind the counter that listed their early/late check-in charges. Early check-in cost was $85, but I don't recall if it listed a time that started at. Late check-out started at $20 and web up to (from memory) $50 for ~5pm.
No idea if the early check-in can be confirmed in advance, but the fact they actually have a rate for it makes me think it could be - and it's obviously cheaper than paying for an extra night.
As diamond I had no issues getting a 1pm late check-out (normal checkout is 11am). I was offered later but turned it down as I had a flight to catch.
Dec 29, 2014, 9:39 pm
#1052
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
Does anybody ever actually have their suites upgraded here?
I book King Suite, Relaxation Suite, Master Suite but never get any room upgrades.
I get club access, but it's depressing. I find myself involuntarily having to spend time there as my rooms are never ready.
I do get *paid* upgrades each and every time I have selected 'estandby' upgrades.
Is there any trick to getting upgrades when you have already booked a suite? Check in at a certain time, straight out request it, beg, be difficult...anything? It's almost a given in Asia, even in Surfers...but maybe I'm doing it wrong in Sydney....
I book King Suite, Relaxation Suite, Master Suite but never get any room upgrades.
I get club access, but it's depressing. I find myself involuntarily having to spend time there as my rooms are never ready.
I do get *paid* upgrades each and every time I have selected 'estandby' upgrades.
Is there any trick to getting upgrades when you have already booked a suite? Check in at a certain time, straight out request it, beg, be difficult...anything? It's almost a given in Asia, even in Surfers...but maybe I'm doing it wrong in Sydney....
This weekend went one better and was upgraded from Relaxation room to Master King Suite. Great suite.
Stay was slightly let down by the fact that the queue for breakfast at Glass was all the way back to the lift lobby !
We went upstairs to the Exec lounge instead.
Dec 29, 2014, 10:22 pm
#1053
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
When checking in here last week I noticed a piece of paper behind the counter that listed their early/late check-in charges. Early check-in cost was $85, but I don't recall if it listed a time that started at. Late check-out started at $20 and web up to (from memory) $50 for ~5pm.I was recently told by a front desk clerk that even as a Diamond, a 4:00 PM checkout would be charged at the half-day rate. However, when checking again on the day of departure I was offered it complimentary.
What time was this? I've noticed that later tends to be busier.
Dec 29, 2014, 11:00 pm
#1054
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
I don't know the answer to that one but I am usually upgraded from a Relaxation Room or Suite on a paid stay.
This weekend went one better and was upgraded from Relaxation room to Master King Suite. Great suite.
Stay was slightly let down by the fact that the queue for breakfast at Glass was all the way back to the lift lobby !
We went upstairs to the Exec lounge instead.
This weekend went one better and was upgraded from Relaxation room to Master King Suite. Great suite.
Stay was slightly let down by the fact that the queue for breakfast at Glass was all the way back to the lift lobby !
We went upstairs to the Exec lounge instead.
Dec 30, 2014, 1:35 am
#1055
Join Date: Oct 2010
Location: NSW
Programs: QF P1 + LTG VA Plat, AA nothing, HH Diamond, Hyatt Diamond
Posts: 769
It was about 0945 on a Sunday morning. Never seen it that busy before on any of my stays. The Lounge was busy but didn't need to wait for a table.
Dec 30, 2014, 3:38 am
#1056
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
duplicate
Dec 30, 2014, 3:41 am
#1057
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
Jan 12, 2015, 11:23 am
#1058
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Is it just me that find it hard to believe that Hilton Sydney has not one standard room available throughout the whole of May? Based on the total lack of Standard Room Rewards that seems to be the case.
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
Jan 12, 2015, 5:20 pm
#1059
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
Is it just me that find it hard to believe that Hilton Sydney has not one standard room available throughout the whole of May? Based on the total lack of Standard Room Rewards that seems to be the case.
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
Jan 13, 2015, 10:00 am
#1060
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Is it just me that find it hard to believe that Hilton Sydney has not one standard room available throughout the whole of May? Based on the total lack of Standard Room Rewards that seems to be the case.
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
You're correct! My team did investigate Hilton Sydney last year.
We found that the property isn’t acting against the terms of the HHonors program, it simply has higher demand than most. Therefore the Standard Room inventory sells very quickly, and Premium Room Rewards are the most common offers available.
Thanks,
Erin
Jan 13, 2015, 10:14 am
#1061
Join Date: Apr 2009
Location: Houston
Programs: UA GS 2.6MM & Lifetime UC, Qantas Platinum, Hilton Lifetime Diamond, Bonvoy Platinum, HawaiianMiles
Posts: 8,700
Is it just me that find it hard to believe that Hilton Sydney has not one standard room available throughout the whole of May? Based on the total lack of Standard Room Rewards that seems to be the case.
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
Was HHonorsRepresentative not going to look at this, I'm sure I saw it mentioned a few months back?
The differences between room classes at Hilton Sydney are minute and barely measurable however the differences between rates for those rooms are often substantial. I am quite convinced that the hotel withdraws the lower room classes as a way of managing inventory and rates. In particular they do not release king guestrooms on many occasions so as to raise the entry rate. That has the consequence of removing standard Reward rooms. If the HH program does not force them to have standard reward rooms available, why should they?
Hi there,
You're correct! My team did investigate Hilton Sydney last year.
We found that the property isn’t acting against the terms of the HHonors program, it simply has higher demand than most. Therefore the Standard Room inventory sells very quickly, and Premium Room Rewards are the most common offers available.
Thanks,
Erin
You're correct! My team did investigate Hilton Sydney last year.
We found that the property isn’t acting against the terms of the HHonors program, it simply has higher demand than most. Therefore the Standard Room inventory sells very quickly, and Premium Room Rewards are the most common offers available.
Thanks,
Erin
Jan 13, 2015, 10:17 am
#1062
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Hi there,
You're correct! My team did investigate Hilton Sydney last year.
We found that the property isn’t acting against the terms of the HHonors program, it simply has higher demand than most. Therefore the Standard Room inventory sells very quickly, and Premium Room Rewards are the most common offers available.
Thanks,
Erin
You're correct! My team did investigate Hilton Sydney last year.
We found that the property isn’t acting against the terms of the HHonors program, it simply has higher demand than most. Therefore the Standard Room inventory sells very quickly, and Premium Room Rewards are the most common offers available.
Thanks,
Erin
Just checked the whole of 2015 and into 2016... not one single night has a standard room reward available. I find it hard to believe inventory isn't being manipulated there?
Maybe they have exactly 1 standard room in the whole of the hotel, with the rest being deluxe/exec/suites? If that's allowed per Hilton's T&C's, then good on them! ^
Just a shame we won't be able to use our cert here.
EDIT: just found the first standard room reward I think I have seen on the website... in December 2016!
Last edited by lifetimeblue; Jan 13, 2015 at 10:30 am
Jan 13, 2015, 10:24 am
#1063
Join Date: Dec 2013
Location: Scotland, UK
Programs: HH - Diamond BA - Blue
Posts: 426
Jan 13, 2015, 1:53 pm
#1064
Join Date: Feb 2005
Location: Australia
Programs: QFF LTG , HHD
Posts: 1,207
Perhaps the HH Rep can tell us how many rooms fall into each category at Sydney Hilton - guestroom, guestroom plus, deluxe etc. Surely this can't be confidential information?
My suspicion is that, because the rooms are almost identical, the number in each category will vary according to demand. Not saying that is wrong - just that it means there will rarely be reward rooms, apart from premium rooms, and that is apparently OK by the HH program.
My suspicion is that, because the rooms are almost identical, the number in each category will vary according to demand. Not saying that is wrong - just that it means there will rarely be reward rooms, apart from premium rooms, and that is apparently OK by the HH program.
Jan 13, 2015, 2:40 pm
#1065
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
I wonder how many base level rooms at this hotel are block booked for overnighting airline staff? I always see the SQ staff there...4 flights a day into SYD...any other airlines staying here?