[ARCHIVE to 2015] Problems and Issues with Hilton Family Internet Web Sites
Sep 18, 2006 | 7:49 pm
#1261
Join Date: Oct 2004
Programs: Darth Vader of AMEX, A ladys best friend of Hilton, Pt78 of SPG, *G ,*S, ANA VIP
Posts: 3,941
:9
Originally Posted by dave1013
Now it looks like the site has tanked altogether.
Sep 18, 2006 | 7:50 pm
#1262
Join Date: Sep 2001
Location: LAX CA
Programs: UA1P MM, Hilton Dia, Mar Lifetime Gold, Hertz Gold
Posts: 2,536
Originally Posted by dave1013
Now it looks like the site has tanked altogether.
Sep 18, 2006 | 8:53 pm
#1263
Join Date: Dec 2002
Location: Denver, CO USA
Programs: UA GS 3Million, Marriott/SPG LIFETIME Platinum - current Titanium, HHonors Diamond
Posts: 633
Back up - high class operation 
Sep 18, 2006 | 9:07 pm
#1264
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,496
Come back online in the last few mins. Like how all the various brand sites were there as alternatives yet it reverted back to Hilton.com 
Sep 21, 2006 | 8:19 pm
#1265
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,496
Hilton.com - ARGH!
I usually have no problems with Hilton.com, managed to sign in no problems about an hour ago. Then had all the details for a pre-paid stay in and went to book it. It farted and session expired.
Now I can't sign back in from anywhere, well not completely true, I can sign in through here but as soon as I go to 'My Travel Planner' I get booted out.
Anyone else having problems? I'm on Mac using Safari. Strangely had no problems earlier on today when booking.
Now I can't sign back in from anywhere, well not completely true, I can sign in through here but as soon as I go to 'My Travel Planner' I get booted out.
Anyone else having problems? I'm on Mac using Safari. Strangely had no problems earlier on today when booking.
Sep 21, 2006 | 8:29 pm
#1266
Join Date: Feb 2005
Location: So Cal
Programs: UA 1K/0.769MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold
Posts: 5,587
Originally Posted by Fraser
I usually have no problems with Hilton.com, managed to sign in no problems about an hour ago. Then had all the details for a pre-paid stay in and went to book it. It farted and session expired.
Now I can't sign back in from anywhere, well not completely true, I can sign in through here but as soon as I go to 'My Travel Planner' I get booted out.
Anyone else having problems? I'm on Mac using Safari. Strangely had no problems earlier on today when booking.
Now I can't sign back in from anywhere, well not completely true, I can sign in through here but as soon as I go to 'My Travel Planner' I get booted out.
Anyone else having problems? I'm on Mac using Safari. Strangely had no problems earlier on today when booking.
Sep 21, 2006 | 8:31 pm
#1267
Suspended
Join Date: Feb 2001
Location: Tampa, Florida, U.S.A.
Posts: 7,664
You might want to do a search ( if you can get it to work effectively )
but I am pretty sure I recall it being posted here so time ago that others have had problems with HH.com when using Safari.
mike
PS edited to add I just tried to long using IE
We're sorry but we are unable to process your login. You may book your reservations without login. Be sure to provide your HHonors/Senior HHonors account number on the Guest Information form.
Seems everybody is doing maintanance FT willbe down for about 6 hours staring 1000 MST
)but I am pretty sure I recall it being posted here so time ago that others have had problems with HH.com when using Safari.
mike
PS edited to add I just tried to long using IE
We're sorry but we are unable to process your login. You may book your reservations without login. Be sure to provide your HHonors/Senior HHonors account number on the Guest Information form.
Seems everybody is doing maintanance FT willbe down for about 6 hours staring 1000 MST
Last edited by MIKESILV; Sep 21, 2006 at 8:37 pm
Sep 21, 2006 | 8:35 pm
#1268
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,496
Originally Posted by MIKESILV
You might want to do a search ( if you can get it to work effectively )
but I am pretty sure I recall it being posted here so time ago that others have had problems with HH.com when using Safari.
mike
)but I am pretty sure I recall it being posted here so time ago that others have had problems with HH.com when using Safari.
mike
Alas I could make my booking and where I'd usually enter my HH number and PIN and all my details would drop in but it didn't. All I needed was the first letter and it'd autofill. It all worked out in the end but if I wanted to make an award booking I'd be SOL...
Sep 21, 2006 | 9:29 pm
#1269
Join Date: Feb 2004
Location: BOS or MHT
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 117
Also having trouble
I'm also having trouble. Clicking on "My Travel Planner" automatically forwards me to Hilton.com where I'm required to sign in again. After I type my password I get the following message: We're sorry but we are unable to process your login. You may book your reservations without login. Be sure to provide your HHonors/Senior HHonors account number on the Guest Information form.
Sep 21, 2006 | 9:42 pm
#1270
Join Date: Dec 2005
Location: near Sacramento, CA
Programs: UA No staus, HHonors Gold, SPG none, Hyatt-none
Posts: 151
same here... having trouble finding my itinerary for an upcoming stay... and I received an e-mail from them the other day that did not include last month's stay... bleep
Nov 4, 2006 | 3:28 am
#1271
Join Date: Jan 2005
Location: ams
Programs: FD silver, PC plat. royal ambassador, SPG gold, HH gold, MR silver
Posts: 774
Sorry, there was an error creating your Calendar
I get this message everytime when I want to book reward nights at Conrad hotels. Do you get the same error message and do you know a way to get arround it without having to call Hilton everytime?
Nov 7, 2006 | 3:40 pm
#1272
Join Date: Apr 2001
Location: Corvallis, Oregon
Programs: UA Lifetime 1K (3.52MM BIS miles) AA EXP (3.64MM)
Posts: 1,097
New website doesn't show list of current reservations
...without entering the reservation#.
Did a search on this topic but found nothing helpful.
Is there an easy way to see my res. without know the res#?
Did a search on this topic but found nothing helpful.
Is there an easy way to see my res. without know the res#?
Nov 7, 2006 | 3:45 pm
#1273
Join Date: Aug 2001
Location: Reno, Nevada
Posts: 7,368
The part of the HHonors website that has this functionality hasn't changed, as far as I can tell -- I can see all of my reservations with no problem.
Mike
Mike
Nov 7, 2006 | 4:01 pm
#1274
Join Date: May 2004
Posts: 289
It shows your reservations when you log in. If I check "remember me" then I cannot find them either. I have to log out and log back in.
Nov 7, 2006 | 4:32 pm
#1275
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,506
If you click on on "My Reservations" on the first page of the new website, you will not see the list of your reservations. If you click on "My Account" and log in, then you end up in the "old" webpage where all your reservations are listed.