Bed Bug Thread 2014 and beyond
Jun 3, 2015 | 7:59 pm
#16
Join Date: Jun 2015
Programs: Hilton Honors, Delta, IHG
Posts: 3
Here's my recent bed bug story:
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.
Jun 4, 2015 | 8:43 am
#17
Company Representative - Honors by Hilton
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,516
Here's my recent bed bug story:
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.
Just sent you a PM requesting more details. Please reply at your convenience and we'll be happy to investigate!
Thanks,
Erin
Jun 4, 2015 | 8:47 am
#18
Join Date: Jul 2004
Posts: 644
Here's my recent bed bug story:
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.
Which Hampton Inn was this, and of course you need to upload the video to Youtube!
Jun 4, 2015 | 9:01 am
#19
Join Date: Feb 2013
Location: DCA
Posts: 7,777
Let's proceed with caution here...first post, horror story, few details, ends with plug for competitor. Could completely be 100% legit, but on FT trust is earned, not given...
Jun 4, 2015 | 8:15 pm
#20
Join Date: Jun 2015
Programs: Hilton Honors, Delta, IHG
Posts: 3
I can assure you my intent was not to plug their competitor. The hotel was a half hour farther out from where I wanted to be and not anywhere as nice as the Hampton (without bugs). I travel every week for business and have never seen a bed bug before and didn't even know what they looked like until this happened. The reason for my post was that I was looking for opinions on what is fair compensation for this inconvenience or if any compensation is even warranted. The assistant GM left me a message yesterday and I've been playing phone tag with her and I plan on calling her tomorrow when I'm back home.
Jun 9, 2015 | 8:37 am
#22
Join Date: Jan 2001
Location: YYZ
Programs: Hhonors Gold, SPG Gold, US Dividend Miles Silver
Posts: 251
I stayed at a Hampton Inn & Suites in SW Ontario (that i have been to several times over the last couple of years for 2 nights and was actually bitten during night one.
It was only after pulling the bedsheets back to claim a sock that slipped off in the night that i saw the offending culprit marching across the bed.
I captured the lad, took a picture of him with my phone and notified the front desk.
The nice front desk girl was noticeably upset by the incident and i requested, and received, a room on a different floor.
I was not contacted by anyone in management at the hotel, which surprised the hell out of me, and i was also (obviously) not offered any compensation.
When i look back on the incident, i can't believe I actually paid for the room.
Not sure what sort of training mgt receives in this regard.
It was only after pulling the bedsheets back to claim a sock that slipped off in the night that i saw the offending culprit marching across the bed.
I captured the lad, took a picture of him with my phone and notified the front desk.
The nice front desk girl was noticeably upset by the incident and i requested, and received, a room on a different floor.
I was not contacted by anyone in management at the hotel, which surprised the hell out of me, and i was also (obviously) not offered any compensation.
When i look back on the incident, i can't believe I actually paid for the room.
Not sure what sort of training mgt receives in this regard.
Jun 23, 2015 | 3:32 pm
#23
Join Date: Jun 2015
Programs: Hilton Honors, Delta, IHG
Posts: 3
At this point the hotel GM has offered to mail me a one night voucher for her hotel. Umm, thanks but no thanks. I stayed in that same hotel last week and didn't find any bugs but the internet had a problem so I'm done with that particular Hampton Inn.
So the resolution is that I did not receive any compensation for my inconvenience--thanks Hilton.
At this point I just hit Diamond and with their 5000 point per stay incentive this summer I'm pretty much locked into Hilton properties for at least the rest of the summer.
So the resolution is that I did not receive any compensation for my inconvenience--thanks Hilton.
At this point I just hit Diamond and with their 5000 point per stay incentive this summer I'm pretty much locked into Hilton properties for at least the rest of the summer.
Jun 24, 2015 | 7:41 pm
#24
Join Date: Nov 2013
Programs: HH Diamond, IHG Spire, Marriott Gold, AA Plat. Pro
Posts: 401
At this point the hotel GM has offered to mail me a one night voucher for her hotel. Umm, thanks but no thanks. I stayed in that same hotel last week and didn't find any bugs but the internet had a problem so I'm done with that particular Hampton Inn.
So the resolution is that I did not receive any compensation for my inconvenience--thanks Hilton.
At this point I just hit Diamond and with their 5000 point per stay incentive this summer I'm pretty much locked into Hilton properties for at least the rest of the summer.
So the resolution is that I did not receive any compensation for my inconvenience--thanks Hilton.
At this point I just hit Diamond and with their 5000 point per stay incentive this summer I'm pretty much locked into Hilton properties for at least the rest of the summer.