Here's my recent bed bug story:
I checked into a Hampton Inn & Suites that I had stayed at 5 times before in the last two months and had been in the room for several hours before I found several bed bugs crawling across the bedspread. I didn't think much of it at the time and resumed working at the desk. After dinner I went to lie down on the bed and I saw another on the pillow and I immediately got up and took a movie of him crawling around the pillow. The I crushed him in a tissue and blood spurted out on the tissue and the pillow. At that point I decided to inform the front desk and packed up my things because I knew I couldn't stay in that room. I showed the desk clerk the movie I took (as well as the tissue with several crushed bugs) and he asked what I wanted to be done. I told him that the first thing I wanted to know was where I would be staying that night because it certainly wouldn't be in my room and he had me email the movie to the hotel GM. I went back up to my room to get my bags and there was another one on the pillow so I took another movie (making sure to pan up to the sticky note that says that the bed sheets are changed after every guest). When I got back to the lobby the clerk was busy handling another situation so I got on my company's travel site to look for another room and found that every Hilton property within about a 20 mile radius was full but did find a room at an IHG property about 20 miles away. The clerk was in the process of unsuccessfully finding another guest a room at another hotel so I asked him if he had a room for me or if I should go ahead and reserve this IHG room and he said he didn't have anything for me so I went ahead and reserved it. Then I asked him for a $0 receipt so I wouldn't get charged for last night and tonight which he gave me after calling the GM to find out how to do it.
After I got to my new hotel it dawned on me to call HH and report the incident and they said someone would contact me within 72 hours. This morning an assistant manager left me a voicemail while I was tied up with a customer and I called her back early this afternoon and left her a voicemail which she has not returned yet.
So my question is what kind of compensation (if any) is fair for this situation? I've stayed in Hilton properties every week this year except for two and am 4 nights away from Diamond status (currently Gold). I have never posted a public review and the hotel where it happened has great reviews but I may end up posting one and it won't be good. I've already made my travel plans for next week and am staying at an IHG hotel.