Hilton Wi-Fi Update

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Old Dec 25, 15, 7:43 am   -   Wikipost
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Hilton rolled out the complimentary Wi-Fi earlier than originally planned!

* Beginning in June 2015, premium Internet access, where available, will be rolled out globally and will be free of charge for Diamond members when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
* Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
* Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners:
  • The Hilton HHonors mobile app
  • Online from hilton.com, HHonors.com, or any of our brand/hotel websites
  • Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
  • Calling an individual hotel (plus walk-ins and physical on-property too)
  • Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
* This update doesn’t apply to hotels where there is a resort charge (except for Diamond members complimentary premium access - Post #6).
* This offering will not be available until August through September in EMEA and APAC.
* Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
* Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
* The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
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Old Mar 2, 15, 8:32 am
  #1
Company Representative - Honors by Hilton
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Join Date: Aug 2009
Programs: Hilton HHonors
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Hilton Wi-Fi Update

Hi all,

As you know, we value your feedback tremendously and have been listening closely to what you have to say to help us continue to evolve the HHonors program. And, thanks to your thoughts and input on our Wi-Fi offerings, we’ve decided to make some updates as we know this is one of the HHonors benefits that matters most to you. Details below:

  • Our most loyal guests, Diamond members, will receive complimentary premium Wi-Fi beginning in the second quarter this year at all of our properties when they book directly through a proprietary Hilton channel or via one of our corporate travel partners.
  • Starting in August, we will extend complimentary standard Wi-Fi access to Blue and Silver members when they book their stays directly through a proprietary Hilton channel or one of our corporate travel partners.
  • Complimentary standard Wi-Fi will continue to be a benefit for HHonors Gold members who also book directly through our proprietary Hilton channels or one of our corporate travel partners.
  • Booking directly through a proprietary Hilton channel one of our corporate travel partners:
    • The Hilton HHonors mobile app
    • Online from hilton.com, HHonors.com, or any of our brand/hotel websites
    • Calling Hilton Reservations Customer Care: 1-800-HHonors or your local Hilton reservations office
    • Calling an individual hotel (plus walk-ins and physical on-property too)
    • Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
  • This update doesn’t apply to hotels where there is a resort charge.

You'll receive this benefit when booking directly through a proprietary Hilton channel or one of our corporate travel partners, which enables us to provide you with a more personalized stay experience. We heard you loud and clear when it comes to Wi-Fi and have shared your feedback with our broader team, so thank you for helping us better understand what is important to you.

If you have any questions, please feel free to reach out within this thread or through PM.

Thanks!
Erin
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Old Mar 2, 15, 8:36 am
  #2
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Posts: 1,782
Good news

Although essentially this gives free internet to all now.

So Golds might find the speed reduced.
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Old Mar 2, 15, 8:46 am
  #3
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Originally Posted by HHonorsRepresentative View Post
[*]This update doesn’t apply to hotels where there is a resort charge.
Thanks for that Erin but I don't get why it doesn't apply to resort charge hotels. As Diamonds, we already don't get much (or in some cases anything) for the resort charge that we wouldn't get at regular properties as Diamonds--at least we should get premium WiFi. Can you check as to what we might expect for this at properties charging a resort charge?
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Old Mar 2, 15, 9:06 am
  #4
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Originally Posted by GentleGiant View Post
Good news

Although essentially this gives free internet to all now.

So Golds might find the speed reduced.
Exactly, and while more or less in line with IHG (I believe all members get the same speed internet complimentary), it's a deviation from the more recent announcements from Marriott (Gold and Platinum get premium internet), Starwood (Gold and Platinum get premium internet) and Hyatt (Platinum and Diamond get premium internet).

If the infrastructure for certain properties is unable to handle the increased usage, it's going to be a big downgrade for Golds.
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Old Mar 2, 15, 9:20 am
  #5
 
Join Date: Aug 2013
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Thanks for announcing this positive change!
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Old Mar 2, 15, 9:23 am
  #6
Company Representative - Honors by Hilton
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Originally Posted by BlondeBomber View Post
Thanks for that Erin but I don't get why it doesn't apply to resort charge hotels. As Diamonds, we already don't get much (or in some cases anything) for the resort charge that we wouldn't get at regular properties as Diamonds--at least we should get premium WiFi. Can you check as to what we might expect for this at properties charging a resort charge?
Hi BlondeBomber,

Diamond members who book directly through a proprietary Hilton channel or through one of our corporate travel partners will be upgraded to complimentary premium Wi-Fi at our hotels where there is a resort charge.

Cheers,
Erin
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Old Mar 2, 15, 9:33 am
  #7
 
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Good to hear! I can imagine that there might be some wrangling with individual properties over folio charges, though, as they get used to the new policy.
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Old Mar 2, 15, 9:51 am
  #8
 
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Great news.
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Old Mar 2, 15, 9:56 am
  #9
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Originally Posted by HHonorsRepresentative View Post
Via corporate travel agencies and travel professionals that book via a Hilton proprietary channel
How do we find out if ours do?
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Old Mar 2, 15, 10:02 am
  #10
 
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Excellent news! Now bring on a full hot breakfast for Diamonds at all your properties! Well done!
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Old Mar 2, 15, 10:04 am
  #11
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Originally Posted by indufan View Post
How do we find out if ours do?
I suspect if you already get benefits and points then yours do.
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Old Mar 2, 15, 10:35 am
  #12
 
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Good news indeed Erin, great step in the right direction.
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Old Mar 2, 15, 10:42 am
  #13
 
Join Date: Apr 2005
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Posts: 1,289
Great news! Was just grumbling to myself last night when I checked into the Hilton I'm at and the free wifi was dreadfully slow. It will be nice to be able to actually get some work done with the premium internet. Big thumbs up for this change!
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Old Mar 2, 15, 10:44 am
  #14
 
Join Date: May 2011
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Glad to see this development. Thank you for letting us know, Erin.
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Old Mar 2, 15, 10:59 am
  #15
 
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Hilton Wi-Fi Update

That is good news. Thanks!
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