Originally Posted by DevilDawg1960 (Post 24339431)

Complete incompetence at HH about this. Per the suggestion of another poster I sent this email to HH:

I am trying to determine how many paid nights I have toward the 1000 required for lifetime diamond status. I called the Diamond Desk and they were unable to provide. Another HH member suggested that I email this address as they had been provided the answer within an hour.

Can you provide me with the # of paid nights I have?"

This is the response I got:
Dear XXXXXXXX,

Thank you for your inquiry regarding Lifetime Diamond Status. We appreciate you taking the time to contact us.

Our records indicate that your account has registered xxxx total nights since your enrollment on March 31, 1994.

To achieve Lifetime Diamond Status, you must have maintained Diamond Status for at least 10 years (non-consecutive) and completed 1,000 paid nights. The 1,000 paid nights are over the life of the HHonors account, not only the years the Member achieved Diamond status.

If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.

http://hhonors3.hilton.com/en/support/index.html

Best regards,

XXXXXXXXX
Diamond Coordinator
Customer Care Email Department
Hilton Reservations and Customer Care
www.hiltonworldwide.com

How are we doing?

Hilton Worldwide strives to offer the world’s best customer service in every interaction. We would love to hear your thoughts on your experience with the last email representative to assist you. Please click on the below survey link to be redirected to a new survey tool geared towards improving the service our email team provides:
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Originally Posted by DevilDawg1960 (Post 24339556)

My loyalty is being tested.

990 Total nights (I thought I had over 1000 but was mistaken)
21 consecutive years as a Diamond Member

Not good enough for Lifetime Diamond Status

Too good for the 100,000 bonus points and 2x/3x promotion

While Hilton is handing out rewards nothing for me and many, what I would consider extremely loyal, customers.

My brother-in-law has been trying to get me to convert to Marriott for years. He called to ask me how I made out with Hilton's new promotions and got a great laugh when I told him that he was right - I should have made the switch over a decade ago. The good news is I have another 10 years of heavy travel so can make LT status in Marriot if I choose. The fact that Hilton cannot even tell me how many PAID nights I have out of the 990 total is mind boggling. Thought about switching my stays the next three weeks in NYC, Berlin, and Istanbul but decided to stay put for the moment.

Rant over - I feel a little better

Originally Posted by DevilDawg1960 (Post 24339556)

My loyalty is being tested.

990 Total nights (I thought I had over 1000 but was mistaken)
21 consecutive years as a Diamond Member

Not good enough for Lifetime Diamond Status

Too good for the 100,000 bonus points and 2x/3x promotion

While Hilton is handing out rewards nothing for me and many, what I would consider extremely loyal, customers.

My brother-in-law has been trying to get me to convert to Marriott for years. He called to ask me how I made out with Hilton's new promotions and got a great laugh when I told him that he was right - I should have made the switch over a decade ago. The good news is I have another 10 years of heavy travel so can make LT status in Marriot if I choose. The fact that Hilton cannot even tell me how many PAID nights I have out of the 990 total is mind boggling. Thought about switching my stays the next three weeks in NYC, Berlin, and Istanbul but decided to stay put for the moment.

Rant over - I feel a little better

Originally Posted by Tomphot (Post 24339596)

/\ - This - except I'm at 910 nights.

Originally Posted by DevilDawg1960 (Post 24339431)

Complete incompetence at HH about this. Per the suggestion of another poster I sent this email to HH:

I am trying to determine how many paid nights I have toward the 1000 required for lifetime diamond status. I called the Diamond Desk and they were unable to provide. Another HH member suggested that I email this address as they had been provided the answer within an hour.
.

Originally Posted by cop35758 (Post 24340079)

In the same boat. Felt enough was enough and switching my 130 nights a year to Marriott starting this year.

Originally Posted by Alex_I (Post 24340173)

- I usually stay 60-65 nights with SPG and 30-33 stays with HHonors just to maintain Diamond. I find SPG a better program overall from Elite benefits to service and hotels in places I like to visit.
Right now I have about 500 nights with HHonors but > 500 nights with SPG (and 3 years to go for Lifetime PLT with SPG).
There is no way I am interested in spending 1.5 years of my life in HHonors properties to get to 1000 nights. I would rater stay with Starwood instead.

Originally Posted by Miesque (Post 24339581)

I inquired as to what my lifetime stays were and when I became gold and Diamond and I got an e-mail back that they needed to open a case for to figure out my lifetime stats and to allow 7-10 business days for a response.

Originally Posted by ChicagoPlanesTrains (Post 24333048)

*See full terms & conditions here. (http://hhonors3.hilton.com/en/promot...ond/terms.html)

Lifetime Diamond Status will be awarded to select HHonors members, who as of December 31st, 2014 have earned Diamond Status for at least 10 years (non-consecutive) and who have completed stays totaling at least 1,000 paid nights pursuant to the standard HHonors Terms & Conditions. Once earned, standard HHonors Terms & Conditions apply. Lifetime Diamond Status is granted at the discretion of HHonors Worldwide, LLC and may be ended, or amended with or without notice or compensation, at HHonors’ sole discretion

Originally Posted by Alex_I (Post 24340680)

- Well, the key here is the statement about "who as of December 31st, 2014". This means that the Lifetime Diamond Status will be awarded only to those individuals. Nowhere it says that it will be awarded at a future date to someone who achieves 1000 paid nights and 10 years as Diamond. So, if you are 999 nights as of Dec. 31, 2014, you could be out of luck regardless how many times you will be staying with HHonors in the future.

Originally Posted by Spock Seat (Post 24340689)

Does a leap year count as an extra night toward that 1000 nights? Hilton should just bring back the fixed miles for double dipping. I'm just 5 years Diamond, dropping to Gold soon.

Lifetime Diamond. Ridiculous.