Waldorf Astoria Palm Jumeirah {ARE}
Aug 23, 2015, 3:06 pm
#76
Join Date: Aug 2015
Posts: 3
Access granted
Hello,
first of all i'm sorry for the bad English - i'm a young Men from Switzerland and need English not for Business and its not my best Language.
I read 5 or more Years here on FT and just register now to confirm, that HH Dianonds receive now Access to the Lounge in the Waldorf Astoria Dubai.
I cannot say that it is for all Diamonds but i think so, we have no Contact with the Hotel and see the Upgrade in the Hhonors Account. I make a Screenshot for you here: https://www.dropbox.com/s/ebsquttlfsehitf/Screenshot_2015-08-24-00-36-00.png?dl=0
Last Year we are in Dubai and it was just opened, the Hotel let us view without Reservation and confirm that the Lounge is not included in Upgrades, its cute that he change it now (i think so).
Have a good Day & hope, this Post is helpful for someone
David
first of all i'm sorry for the bad English - i'm a young Men from Switzerland and need English not for Business and its not my best Language.
I read 5 or more Years here on FT and just register now to confirm, that HH Dianonds receive now Access to the Lounge in the Waldorf Astoria Dubai.
I cannot say that it is for all Diamonds but i think so, we have no Contact with the Hotel and see the Upgrade in the Hhonors Account. I make a Screenshot for you here: https://www.dropbox.com/s/ebsquttlfsehitf/Screenshot_2015-08-24-00-36-00.png?dl=0
Last Year we are in Dubai and it was just opened, the Hotel let us view without Reservation and confirm that the Lounge is not included in Upgrades, its cute that he change it now (i think so).
Have a good Day & hope, this Post is helpful for someone
David
Aug 23, 2015, 5:27 pm
#77
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Welcome to FT! Thanks for posting - and your English is far better than my German/French/Italian/Romansch.
Just to clarify, what was the type of room that you paid for? You mention an upgrade so I am assuming that, while you are on a paid stay, it is not a paid suite booking.
What we really need is to hear of a Diamond receiving lounge access who was not upgraded to a suite. In my understanding the suites at this property have always conveyed lounge access attached to them, and people receiving this may be getting it more as a function of a suite upgrade (with bundled benefits) than for being Diamond.
Just to clarify, what was the type of room that you paid for? You mention an upgrade so I am assuming that, while you are on a paid stay, it is not a paid suite booking.
What we really need is to hear of a Diamond receiving lounge access who was not upgraded to a suite. In my understanding the suites at this property have always conveyed lounge access attached to them, and people receiving this may be getting it more as a function of a suite upgrade (with bundled benefits) than for being Diamond.
Aug 24, 2015, 12:04 pm
#78
Join Date: Aug 2015
Posts: 3
Hei arlflyer,
thanks for the friendly Reply
We just booked the cheapest Room 7 months in Advance, named King Deluxe Room. Not the one with Lounge Access or a Premier Room.
I think its not a Problem if you dont receive a Suite-Upgrade, the Property has enough "Premier" Rooms, which are Standard Rooms but with Lounge Access.
On CheckIn i ask the Manager of Duty and he say that all Diamonds receive Lounge Access - he named the Lounge directly "Diamond Lounge", not Waldorf Astoria Lounge, but on the Info Letter the Name is Waldorf Astoria Lounge. The Lounge was very very very full, maybe 40 from 50 Places was taken, so i'm very sure that all Diamonds inHouse have access. (it was not to much People, the Lounge is very big & it has 12 People from the Staff, all Drinks & Food was fast refilled)
He say nothing about the denied Access in the Past but i dont ask about this. Just say that this Access Upgrades are not for Hhonors Gold.
Later or tomorrow on Checkout i have Time to ask for the Front Office Managerin and a guaranted Information about the Policy and your Question.
//Edit: I going to the friendly Guide in the Lounge and he confirm, Lounge Access is granted for ALL Diamonds without any Exception since Novembre 2013.
thanks for the friendly Reply
We just booked the cheapest Room 7 months in Advance, named King Deluxe Room. Not the one with Lounge Access or a Premier Room.
I think its not a Problem if you dont receive a Suite-Upgrade, the Property has enough "Premier" Rooms, which are Standard Rooms but with Lounge Access.
On CheckIn i ask the Manager of Duty and he say that all Diamonds receive Lounge Access - he named the Lounge directly "Diamond Lounge", not Waldorf Astoria Lounge, but on the Info Letter the Name is Waldorf Astoria Lounge. The Lounge was very very very full, maybe 40 from 50 Places was taken, so i'm very sure that all Diamonds inHouse have access. (it was not to much People, the Lounge is very big & it has 12 People from the Staff, all Drinks & Food was fast refilled)
He say nothing about the denied Access in the Past but i dont ask about this. Just say that this Access Upgrades are not for Hhonors Gold.
Later or tomorrow on Checkout i have Time to ask for the Front Office Managerin and a guaranted Information about the Policy and your Question.
//Edit: I going to the friendly Guide in the Lounge and he confirm, Lounge Access is granted for ALL Diamonds without any Exception since Novembre 2013.
Last edited by unknownCH; Aug 24, 2015 at 12:29 pm
Aug 24, 2015, 12:58 pm
#79
Join Date: Feb 2013
Location: DCA
Posts: 7,769
On CheckIn i ask the Manager of Duty and he say that all Diamonds receive Lounge Access - he named the Lounge directly "Diamond Lounge", not Waldorf Astoria Lounge, but on the Info Letter the Name is Waldorf Astoria Lounge. The Lounge was very very very full, maybe 40 from 50 Places was taken, so i'm very sure that all Diamonds inHouse have access. (it was not to much People, the Lounge is very big & it has 12 People from the Staff, all Drinks & Food was fast refilled)
Aug 24, 2015, 2:50 pm
#80
Join Date: Jan 2015
Posts: 23
I recently returned from a 10 day stay at this hotel a week ago. I can confirm that I was booked for a family sea view room. Upon checkin , - bizarrely I was unable to check in online. I was upgraded to a suite, without asking. I was also informed that the GM would meet me in the morning. I had arrived late in the evening. I am a diamond and the GM is only recently in post to this hotel . He welcomed me to the hotel and offered his card to inform him if I have any issues.
The lounge is big , with refreshments all day. Breakfast is provided , but far better spread and choice in restaurant. They provide afternoon tea around 1500 and snacks in the evening. I too was surprised at the number of guests in lounge including children , but was informed that it was guests who were booked in lounge access rooms/ suites rather than Diamonds.
They did not ask anyone at the desk for room numbers, so I am not sure how they kept out unwanted guests.
The lounge is big , with refreshments all day. Breakfast is provided , but far better spread and choice in restaurant. They provide afternoon tea around 1500 and snacks in the evening. I too was surprised at the number of guests in lounge including children , but was informed that it was guests who were booked in lounge access rooms/ suites rather than Diamonds.
They did not ask anyone at the desk for room numbers, so I am not sure how they kept out unwanted guests.
Aug 24, 2015, 10:50 pm
#81
Join Date: Jun 2002
Location: Newcastle, UK
Posts: 2,379
Good to hear that Diamonds now get automatic access to the Waldorf Astoria Lounge. Certainly wasn't granted to this Diamond during our stay in April 2014. Paid 300Dh/night to get access to the lounge.
Aug 26, 2015, 6:51 am
#83
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Waldorf Astoria Dubai is granting Club Lounge access to all our valuable Diamond HHonors Members during their stay with us.
Aug 26, 2015, 2:41 pm
#84
Join Date: Jan 2015
Posts: 23
My apology , to clarify , I was querying the large number of of guests in lounge. Most of the guests present had access to lounge due to their rooms/ suites rather than Diamond Status. Diamonds do get access to lounge as your email correctly informs you.
Aug 27, 2015, 1:56 am
#85
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,330
Interesting. This is a decent move by the hotel, IMHO. It will be enough to get me to move from my current booking at Hilton The Walk over to the WA.
Aug 27, 2015, 6:43 am
#86
Join Date: Feb 2013
Location: DCA
Posts: 7,769
Agree that this is a good sign. DXB is probably the most internally-competitive market for Hilton properties, wouldn't you say? Lots of great properties in a small geographic area. Something must have led this property to believe that it needed to step up its game and do something to lure elites. If only this would rub off on other WAs in the form of better Diamond benefits.
Aug 27, 2015, 8:01 am
#87
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,330
Agree that this is a good sign. DXB is probably the most internally-competitive market for Hilton properties, wouldn't you say? Lots of great properties in a small geographic area. Something must have led this property to believe that it needed to step up its game and do something to lure elites. If only this would rub off on other WAs in the form of better Diamond benefits.
