2013 Changes to HH Reward Stays, new cat., more pts needed
Mar 21, 2013, 4:01 pm
#1021
Join Date: Feb 2009
Posts: 699
I've changed many redemption dates with HHonors points, but the new/current redemption rates are used at time of change. I have called in directly to HHonors CS and have had old/standard room rates used even if a standard room rate was not available for the new date.
Mar 21, 2013, 9:11 pm
#1022
Join Date: Jan 2013
Location: 대한민국 (South Korea) - ex-PVG (上海)
Programs: UA MM / LT Gold (LT UC), DL SM, AA PLT (AC), OZ, KE; GE and Korean SES (like GE); Marriott Gold
Posts: 1,995
I don't know if this is the right forum, but I have a peeve about HHonors. I stay 4 - 5 times per year at Hilton properties (4 -5 nights at a time), but since my stay is paid under a master contract rather than by me at checkout, I have never received any points/miles. I even changed my earning method to fixed miles (and eat at the in-house restaurant to spend money), but still get no credit.
Mar 22, 2013, 7:10 am
#1023
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,216
That's exactly what the T&Cs say should happen.
Mar 22, 2013, 8:51 am
#1024
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Isn't it just that (sadly for you, I know!) as part of the negotiation for that master rate they've given up HHonors points accrual in return for a better rate? As seen in some of the SPG court documents recently (assuming Hilton and other chains run a similar system) the property would thus avoid having to pay HHonors for points and be able to give a cheaper rate as a result?
Mar 22, 2013, 10:48 am
#1025
Join Date: Mar 2013
Programs: HHonors Gold, Thank You Citi Rewards
Posts: 51
37500 HHPTs for a Cat 7 Hotel? Anyone remember what it was before?
Mar 22, 2013, 11:33 am
#1026
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,216
37500 is the current rate for 6 or more nights for an elite in category 7. Not sure when you mean by "before" as I believe cat 7 only came in with the last round of devaluations.
Mar 22, 2013, 3:25 pm
#1027
Join Date: Feb 2011
Programs: Delta Gold Medallion
Posts: 449
I am a few thousand points short of an AXON award. Tried to purchace points online, but the system kept saying that my cards were declined. Called to make the AXON reservation and buy the points, but the CSR said that the point-buying system was glitchy lately and couldn't process the transaction. Told me to call back in a couple of days.
I hope they fix it before 3/28. I really hope that they didn't put the system down in purpose.
I hope they fix it before 3/28. I really hope that they didn't put the system down in purpose.
Mar 22, 2013, 4:09 pm
#1028
Join Date: Jun 2011
Programs: Hyatt Gold Passport Platinum, HHonors Diamond, SPG Platinum
Posts: 82
I am a few thousand points short of an AXON award. Tried to purchace points online, but the system kept saying that my cards were declined. Called to make the AXON reservation and buy the points, but the CSR said that the point-buying system was glitchy lately and couldn't process the transaction. Told me to call back in a couple of days.
I hope they fix it before 3/28. I really hope that they didn't put the system down in purpose.
I hope they fix it before 3/28. I really hope that they didn't put the system down in purpose.
I doubt it will be fixed by 3/28. It's been going on for at least a couple of months.
This is outrageous! They announce this massive devaluation and then make it difficult to redeem the remaining points nicely.
Mar 22, 2013, 5:58 pm
#1030
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,692
I am a few thousand points short of an AXON award. Tried to purchace points online, but the system kept saying that my cards were declined. Called to make the AXON reservation and buy the points, but the CSR said that the point-buying system was glitchy lately and couldn't process the transaction. Told me to call back in a couple of days.
I hope they fix it before 3/28. I really hope that they didn't put the system down in purpose.
I hope they fix it before 3/28. I really hope that they didn't put the system down in purpose.
Mar 22, 2013, 6:13 pm
#1032
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,220
If they are seriously dragging their feet with this "glitch" scenario, and making you pay more, then SHAME ON THEM. That is unconsciously bad business and I would see lawsuits in their future.
Mar 22, 2013, 6:20 pm
#1033
Join Date: Feb 2011
Programs: Delta Gold Medallion
Posts: 449
An update regarding not being able to buy points: didn't want to risk waiting till the last minute. Booked 3 nights at regular price for 150,000 points. The buying points during reservation did work without glitches. Then I called and asked to cancel and book AXON with these points for one more night.
I ended up buying 5,000 points that I didn't need, but at least I got this thing booked. I guess I could book 26 nights at a cat 1 hotel for 146,250 points and only buy 1,250 extra points but booking 3 nights and adding a night at the same hotel seemed more straightforward when talking to a human so whatever.
I ended up buying 5,000 points that I didn't need, but at least I got this thing booked. I guess I could book 26 nights at a cat 1 hotel for 146,250 points and only buy 1,250 extra points but booking 3 nights and adding a night at the same hotel seemed more straightforward when talking to a human so whatever.
Mar 22, 2013, 6:21 pm
#1034
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,692
Mar 23, 2013, 11:13 am
#1035
Join Date: Dec 2000
Location: BOS
Posts: 1,461
Has anyone has gotten a "definitive" answer from a higher up source as to whether or not we can book an award more than a year out, since different reps are giving different answers? (I know an AXON is probably limited to one year.)
Last edited by mareh; Mar 23, 2013 at 11:20 am