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Tropicana Las Vegas - a DoubleTree by Hilton Hotel {US-NV}

Tropicana Las Vegas - a DoubleTree by Hilton Hotel {US-NV}

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Old Sep 13, 19, 2:29 am   -   Wikipost
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Gold and Diamond members receive a $13 per person room charge credit. Solo travellers asking nicely can receive a $26 credit by having the room listed as double occupancy. (or just book for two)

Credit can be used at most on-property venues except Chill'm. Gratuities cannot be applied against this credit. You are not obliged to apply this credit against breakfast.

Breakfast buffet costs $26. A take-away breakfast is available at the food court for $13.

Resorts fees are NOT added to award stays using all points.
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Old Feb 12, 04, 1:50 pm
  #1  
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Arrow Tropicana Las Vegas - a DoubleTree by Hilton Hotel {US-NV}

Posts older than 2015 for this OPEN THREAD can be found in the

ARCHIVE THREAD for Tropicana Las Vegas a DoubleTree by Hilton Hotel {US-NV}

Links to moved posts should still work.

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Last edited by Kiwi Flyer; Dec 25, 17 at 4:42 pm
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Old Jan 13, 15, 9:08 am
  #2  
 
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Originally Posted by diver858 View Post
We have an upcoming stay (December), booked directly with the Trop, using a targeted Player's Club rate. I sent the reservation details to the FT Hhonors rep Erin, who confirmed with the property that I WILL receive points for the stay, all Diamond benefits.
Stay was Dec 21 - 24 (Sun - Wed), booked a king room in the Paradise Tower, received an upgrade to a suite in the same building. Updated decor, living room area felt very empty, sparsely furnished. Check-in was in the Diamond "lounge", staff was pleasant, friendly.

Property was EMPTY Sunday and Monday, began to fill as Xmas approached.

While we received all advertised Diamond "benefits", did not pay resort fees, both the property and Erin have contradicted earlier assurances (latter in writing), now advise that there will be no points earned for the stay. While I did not need the stay to requalify for Diamond, I am not surprised, more disappointed, as one can never have too many Hilton points.

I split my casino time (poker) between Caesars, MGM and Mirage, Trop location proved to be inconvenient (no poker room). Fortunately, the weather was nice, walk mostly enjoyable. No Vegas plans yet for 2015; assuming we go, currently leaning heavily toward Elara.

UPDATE: As I was told that points would be earned for the stay, Erin went out of her way to have the appropriate number of points credited to my account, as a one-time goodwill gesture.

Last edited by diver858; Jan 16, 15 at 7:52 am
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Old Jan 28, 15, 2:26 pm
  #3  
 
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Upgrading Wifi free one-night promo

Just received the following email. My guess is that there will be an additional fee for the faster wifi, $25 resort fee per night applies to the promo. I would not expect Hhonors points for the stay:

Thank you for providing feedback regarding your previous stay with us at The New Tropicana Las Vegas. We are committed to exceeding our guests’ expectations, and your valuable feedback concerning the guestroom Wi-Fi service assisted us in identifying an area for improvement.

I am thrilled to inform you that we are about to deploy new Wi-Fi technology in all of our guest rooms and suites, and beginning March 2015 our resort will provide one of the the FASTEST Internet services available in a Las Vegas hotel!
As a valued guest, I would like to personally offer you a complimentary one-night stay to come back and experience our new state-of-the-art technology, as well as an exclusive rate of just $55 midweek (Sunday-Thursday) and $95 on weekends (Friday and Saturday) for each additional night you choose to stay with us. This offer can be redeemed March 15 through June 30, 2015.

To arrange your next visit, please call 1.702.739.2508 or email [email protected] and mention code RRWifi.
We hope to see you soon!

Sincerely,

Arik Knowles
Vice President of Hotel Operations
The New Tropicana Las Vegas
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Old Jan 30, 15, 6:24 am
  #4  
 
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Originally Posted by diver858 View Post
My guess is that there will be an additional fee for the faster wifi
Wouldn't surprise me, but if they do then diamonds will really have something to complain about - paying the resort fee (which includes wifi) and being diamond, but still not getting good wifi...
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Old Mar 9, 15, 7:19 pm
  #5  
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Arg. I have to go down to soul-sucking Las Vegas on the 21st for a couple nights, and the rate at the Trop is one of the lowest Hilton properties - if the resort fee isn't included.

I've stayed here a good number of times (Diamond guest) and have been sometimes charged Resort fees, sometimes not. Don't know if they ever ironed out their policy or educated front desk folks to have a consistent story on resort fees.

Has anyone been here recently to confirm or deny Diamonds get it waived? Any changes on the breakfast? (I used to stay here because of the included Diamond buffet, but when it went to the grab a donut at the coffeeshop, I started booking more at the Elara and ES further north up the Strip.

TDM
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Old Mar 9, 15, 10:46 pm
  #6  
 
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I just returned from 7 soul sucking nights in Vegas (was there for a conference) and stayed at the Trop. They have a dedicated Diamond check in room and the staff seemed knowledgeable. I was charged the resort fee, $25 plus tax = $28/night.

Breakfast is in their "food court". The selection is good - you get three items plus a drink, with cold and hot items to choose from - the service, not so much. Even with a small line, the line moves very slow.

You can upgrade to the restaurant buffet for $15, it's a good buffet - not one of those wild and crazy Vegas buffets, but better than most Hilton buffets. Still, $15. My only complaint about the restaurant is that its hard to get the attention of a server to get a coffee or tea, even when there are a lot of servers.

My first morning, they had a conference at the Trop, and the food court line was as long as a disneyworld ride line. I had to skip it. Later that day, I complained to the agent in the Diamond room, and she immediately comped me a $50 food credit, which I found to be an excellent resolution as it let me enjoy three breakfasts at their buffet, on the busiest days.

I found them to also be very willing to upgrade Diamonds to a suite; in my case, there were no suites available the first two nights (that darned conference) but at checkin they held one for me starting the third night.
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Old Mar 10, 15, 12:22 am
  #7  
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I arrived on Dec 25 and left on Jan 3. I was told that my Diamond status gave me only the VIP room for check in and a choice between the free breakfast and a discount on the full buffet.

Still, I cannot complain too much as:

1. I was guaranteed the Paradise Tower in advance.

2. My casino host comped my room in advance as well as giving me 4 show tickets, two $50 discounts for dinners in their better restaurants, free spa visit, a waiver of my resort fees and $200 in slot play.

3. There was a giant basket of chocolates and other goodies waiting for me in my room as well as 10 bottles of water and 6 bottles of Coke.

4. I did not upgrade the wi fi as it worked very well with the freebie version.

5. I ate the full buffet breakfast daily and had a few meals in the food court. I also order more Coke from room service. These were charged to my room but comped at check out. The only things I wound up paying for were some small items I bought in the hotel shop.

All of this was based on my gambling record at the Trop (this was my fourth stay), not on my Diamond status. I am far from being a giant player and doubt that I would have gotten as much from any other Vegas hotel.
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Old Mar 10, 15, 12:55 am
  #8  
 
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Originally Posted by Dovster View Post
I arrived on Dec 25 and left on Jan 3. I was told that my Diamond status gave me only the VIP room for check in and a choice between the free breakfast and a discount on the full buffet.

Still, I cannot complain too much as:

1. I was guaranteed the Paradise Tower in advance.

2. My casino host comped my room in advance as well as giving me 4 show tickets, two $50 discounts for dinners in their better restaurants, free spa visit, a waiver of my resort fees and $200 in slot play.

3. There was a giant basket of chocolates and other goodies waiting for me in my room as well as 10 bottles of water and 6 bottles of Coke.

4. I did not upgrade the wi fi as it worked very well with the freebie version.

5. I ate the full buffet breakfast daily and had a few meals in the food court. I also order more Coke from room service. These were charged to my room but comped at check out. The only things I wound up paying for were some small items I bought in the hotel shop.

All of this was based on my gambling record at the Trop (this was my fourth stay), not on my Diamond status. I am far from being a giant player and doubt that I would have gotten as much from any other Vegas hotel.
This sounds like it was all based on prior gaming. Nothing to do with Hilton. Did you receive HHonors points for the stay? (Not that it matters, but that would be a clue, if they gave you this for loyalty to Hilton or for prior gambling at the Trop). You can rack up comps all over Las Vegas by gaming (the further off-Strip the better). Local casinos are the best. South Point, The Orleans, Station Casinos, Boyd Group are very good with Comps with very low play.
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Old Mar 10, 15, 1:16 am
  #9  
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Originally Posted by kettle1 View Post
This sounds like it was all based on prior gaming. Nothing to do with Hilton. Did you receive HHonors points for the stay?
No, and I knew that in advance. I did receive HHonors points for my first stay (also made through a casino host and based on a match for my Total Rewards status) but was informed for later stays that reservations have to be made on the hhonors site to get points.
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Old Mar 10, 15, 1:32 am
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Originally Posted by Dovster View Post
No, and I knew that in advance. I did receive HHonors points for my first stay (also made through a casino host and based on a match for my Total Rewards status) but was informed for later stays that reservations have to be made on the hhonors site to get points.
So this has absolutely NOTHING to do with hhonors. This was based on gaming (or a match from Total Rewards). The Trop (and every other casino on the Planet) only concentrates on gamers. That's who pays the bills and generates profits. The Tropicana Las Vegas has still not turned a profit since around 1997 (according to the LVRJ). Why Hilton still stays with the Trop is beyond me.
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Old Mar 10, 15, 4:41 am
  #11  
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Originally Posted by kettle1 View Post
So this has absolutely NOTHING to do with hhonors.
That is basically what I said in the first sentence of my post:

"I was told that my Diamond status gave me only the VIP room for check in and a choice between the free breakfast and a discount on the full buffet."
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Old Mar 10, 15, 9:25 am
  #12  
 
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Originally Posted by Friendly Traveling Deathmerchant View Post
Arg. I have to go down to soul-sucking Las Vegas on the 21st for a couple nights, and the rate at the Trop is one of the lowest Hilton properties - if the resort fee isn't included.

I've stayed here a good number of times (Diamond guest) and have been sometimes charged Resort fees, sometimes not. Don't know if they ever ironed out their policy or educated front desk folks to have a consistent story on resort fees.

Has anyone been here recently to confirm or deny Diamonds get it waived? Any changes on the breakfast? (I used to stay here because of the included Diamond buffet, but when it went to the grab a donut at the coffeeshop, I started booking more at the Elara and ES further north up the Strip.

TDM
Someone in my office who is a diamond stayed there recently and was charged the resort fee and said the breakfast was awful.

He was charged a $25 PLUS TAX resort fee that they wouldn't waive.

He said the breakfast was a lousy selection of carb city choices from a place in the food court area. The breakfast buffet they previously comped to diamonds is now either a $12 or $15 PER PERSON upcharge.

The VIP lounge was closed when he checked in so not sure if that is still an option or not. The only plus is he did receive a jr suite upgrade.

The wifi was so slow he couldn't even download a couple TV shows to his ipad to watch on his flight. So not only did he pay almost $30 a day for a resort fee after tax for wifi which is a diamond benefit anyway, it was so slow he couldn't even use it outside of email.

He agrees with me that in the future he will just stay at HGVC properties when in Vegas.

If a free breakfast is important to you I would recommend the SLS. It's a nicer hotel and the wifi is decent
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Old Mar 11, 15, 10:00 am
  #13  
 
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Originally Posted by ILovetheReds View Post
He said the breakfast was a lousy selection of carb city choices from a place in the food court area.
Your "friend" did not look very closely. Options include a decent fresh fruit cup, yogurt with granola.
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Old Mar 11, 15, 8:44 pm
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Originally Posted by diver858 View Post
Your "friend" did not look very closely. Options include a decent fresh fruit cup, yogurt with granola.
Also made to order breakfast sandwiches and breakfast burritos...
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Old Mar 16, 15, 11:57 am
  #15  
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[QUOTE=ILovetheReds;24484645
If a free breakfast is important to you I would recommend the SLS. It's a nicer hotel and the wifi is decent[/QUOTE]


What's the breakfast situation at SLS for Diamond guests?
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