Adam Burke's response on using "old" rewards chart certificates after June 1, 2003
May 30, 2003, 1:19 pm
#77
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Salt Lake City, Utah, USA
Posts: 10,003
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Redeemed:
Who is Adam? Is he an official with HHonors? Can we print a copy of his response to hold onto in case our GLON
is not honored at Cancun in the future?</font>
Who is Adam? Is he an official with HHonors? Can we print a copy of his response to hold onto in case our GLON
is not honored at Cancun in the future?</font>
The article quotes Adam Burke as saying of his participation on Flyertalk:
"A lot of times they'll say 'I have this issue,' and we'll contact them offline,'' said Burke, who uses his own name when he participates in forums. "But if it's a larger concern or question, a lot of times I'll weigh in and say, ''This is what we've been thinking.'"
http://212.133.71.16/hsmai/news/4009067.2000326.htm
[This message has been edited by amanuensis (edited 05-30-2003).]
May 30, 2003, 1:24 pm
#78
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
Wow, not only did Adam give us accurate chapter and verse on all the new rules but when I called HH just now to order some GLONs the CSR wanted to make sure I knew all the rules and repeated almost verbatim what Adam had written to us. I don't know if Adam got the word to the CSRs but someone did. Better late than never. Good job in responding to customers' questions and concerns, Adam and HH.
May 30, 2003, 3:14 pm
#79
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
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Posts: 35,432
Anyone know if "old" point stretcher certificates will be able to be used for June/2003->June/2004 reservations? My guess from what Adam wrote is yes.