Consolidated "Points & Elite Benefits When Booking Through Third-Party?" thread
Dec 19, 2014, 11:29 am
#181
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
Update: I sent an email to the hotel in advance of my stay and received a very nice reply. They confirmed that no points are to be awarded, but they would do their best to offer what benefits they could.
Given that my stay includes breakfast, there's not much in the way of benefits I usually use.
However, what was important to me was that I had two two-night stays on separate reservations. I asked for them to be connected so that I wouldn't have to change rooms and wanted to confirm non-smoking.
Ultimately, it appears they did enter my HHonors number as I can actually now view both reservations on Hilton.com
Given that my stay includes breakfast, there's not much in the way of benefits I usually use.
However, what was important to me was that I had two two-night stays on separate reservations. I asked for them to be connected so that I wouldn't have to change rooms and wanted to confirm non-smoking.
Ultimately, it appears they did enter my HHonors number as I can actually now view both reservations on Hilton.com
Dec 19, 2014, 12:17 pm
#182
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
I believe it really depends on the attitude of the individual hotel and what it allows a Front Desk Agent to do for HHonors member on a 3rd party/group contract booking stay. If no one offers anything, they're adhering to the strict rule, smile, take the keys. If they do something for you, from as little as offering to waive the Internet fee to upgrading you to a suite, accept it graciously.
Jan 18, 2015, 10:27 am
#183
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
UPDATE:
Like OskiBear I received a very positive response when I emailed the hotel in advance on this issue (in my case, it was Conrad Miami). The GM confirmed that I would receive all diamond benefits irrespective of the booking channel used and added the reservation to my HHonors account.
I'm glad I sorted this in advance since front desk staff may be more inclined to take a random approach to this situation, whereas the GM knows his hotel's policy!
Like OskiBear I received a very positive response when I emailed the hotel in advance on this issue (in my case, it was Conrad Miami). The GM confirmed that I would receive all diamond benefits irrespective of the booking channel used and added the reservation to my HHonors account.
I'm glad I sorted this in advance since front desk staff may be more inclined to take a random approach to this situation, whereas the GM knows his hotel's policy!
Feb 17, 2015, 7:02 am
#184
Join Date: Nov 2014
Posts: 261
Third party booking
I have booked a two week stay at the Doubletree seaworld using a third party website as it was £200 cheaper! Am I correct in thinking I wont earn any Hhonors points?
They have also offered me a suite upgrade at $100 a night if I was to take this would I get Hhonors points for this?
They have also offered me a suite upgrade at $100 a night if I was to take this would I get Hhonors points for this?
Last edited by Oliveredmunds; Feb 17, 2015 at 7:14 am
Feb 17, 2015, 7:33 am
#185
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
I have booked a two week stay at the Doubletree seaworld using a third party website as it was £200 cheaper! Am I correct in thinking I wont earn any Hhonors points?
They have also offered me a suite upgrade at $100 a night if I was to take this would I get Hhonors points for this?
They have also offered me a suite upgrade at $100 a night if I was to take this would I get Hhonors points for this?
Feb 17, 2015, 9:37 am
#188
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
I wouldn't take a chance on a successful BRG claim over saving £200 straight up - that system is fickle at best!
Jun 17, 2015, 2:48 am
#192
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
How do I add my HH number to third party booking?
Hi all,
For the first time ever I've booked a Hilton stay through a third party (Amex Travel) instead of directly, and want to add my HH number to make sure my Diamond benefits are honoured (yes, I know about the recent changes but the hotel confirmed I would still receive the benefits), plus I would like to see my booking listed on my upcoming reservations.
Is this possible? And if so is contacting the hotel directly the best way of going about this?
Thanks!
For the first time ever I've booked a Hilton stay through a third party (Amex Travel) instead of directly, and want to add my HH number to make sure my Diamond benefits are honoured (yes, I know about the recent changes but the hotel confirmed I would still receive the benefits), plus I would like to see my booking listed on my upcoming reservations.
Is this possible? And if so is contacting the hotel directly the best way of going about this?
Thanks!
Jun 17, 2015, 2:57 am
#193
FlyerTalk Evangelist
Join Date: Jun 2012
Programs: BA Gold, QF WP
Posts: 12,551
Yes best way is to contact the hotel. I don't think there is a way to do it online yourself.
As you mention Hilton has changed the T&C's that third party bookings won't honour status, but hotels may still provide the benefits.
As you mention Hilton has changed the T&C's that third party bookings won't honour status, but hotels may still provide the benefits.
Jun 17, 2015, 2:58 am
#194
Join Date: Sep 2010
Location: UK - BHD
Programs: BMI Diamond Club refugee: BA-Br; HH-D
Posts: 912
Yes, and Yes!
I have found this to be a good way to ensure that my HH status is visible to the checkin agent... and a front desk manager who plans to give you on-property benefits irrespective of your booking channel will readily do this automatically following an email exchange about an upcoming stay. That has been my experience anyway.
Though now that the Ts&Cs have been clarified regarding on-property benefits and 3rd party bookings I expect this will run a lot less smoothly as time goes by
Jun 17, 2015, 3:20 am
#195
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Thanks guys! ^
Indeed, which is why I made sure to email the hotel first, mention that I know about the change and ask whether they would still honour the benefits.
Indeed, which is why I made sure to email the hotel first, mention that I know about the change and ask whether they would still honour the benefits.