Consolidated "Points & Elite Benefits When Booking Through Third-Party?" thread
Feb 10, 2016, 1:48 am
#211
Join Date: Mar 2015
Posts: 1,989
I am not very familiar with BRG's or Hiltom in general. Lower rate I had found is a mobile exclusive and was told this is why I was denied.
80% of my stays are IHG, so not receiving credit for points/stays/nights is not very important to me. However, benefits would be.
The property I'm trying to book is the Napa HGI and the two a la carte breakfast plus suite upgrade would come in very handy. If this was not offered, I would probably book elsewhere.
Has anyone reported success having benefits honored, know success rate or is there an updated thread I may be missing to read more regarding this?
Thank you.
80% of my stays are IHG, so not receiving credit for points/stays/nights is not very important to me. However, benefits would be.
The property I'm trying to book is the Napa HGI and the two a la carte breakfast plus suite upgrade would come in very handy. If this was not offered, I would probably book elsewhere.
Has anyone reported success having benefits honored, know success rate or is there an updated thread I may be missing to read more regarding this?
Thank you.
http://hhonors3.hilton.com/en/explor...its/index.html
Hilton Garden Inn™
750 HHonors Bonus Points per stay or a complimentary Hot Cooked-to-Order Breakfast for you and up to one additional guest registered to the same room each day of your stay
750 HHonors Bonus Points per stay or a complimentary Hot Cooked-to-Order Breakfast for you and up to one additional guest registered to the same room each day of your stay
Feb 10, 2016, 1:53 am
#212
Join Date: Aug 2015
Posts: 54
I have read this specific property treats Diamonds very well and many of them have received upgrades. Although not guaranteed, I feel my chances of being upgraded would be somewhat high on a weekday. My concern is not being acknowledged as having any status for booking from a 3rd party website.
Feb 10, 2016, 2:08 am
#213
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
The official answer can be found on the HHonors Terms and Conditions page on the website. Unless you book direct, you are not entitled to any HHonors elite-level benefits. That includes: complimentary internet, complimentary breakfast, and space-available upgrades.
"On-property benefits are not awarded in the following circumstances:
Of course, nothing precludes a hotel from offering you things of which you are not entitled. Although you may find examples of hotels granting benefits to guests with third-party bookings, that's not going to help much if the management at this hotel follows the Term and Conditions to the letter.
There is a FT thread for this hotel, but the latest post is from 2012. Link: http://www.flyertalk.com/forum/hilto...apa-us-ca.html
"On-property benefits are not awarded in the following circumstances:
◾Reservations booked through a non-Hilton Worldwide-direct booking channel or a non-designated GDS, third party website or any other channel,
◾Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or
◾Third party hotel packages or travel packages not booked through one of the eligible channels."
Source: HHonors Amenities section here: http://hhonors3.hilton.com/en/terms/...nors_amenities◾Rates available on "opaque" websites where the hotel brand and specific hotel are not known until the booking is made, or
◾Third party hotel packages or travel packages not booked through one of the eligible channels."
Of course, nothing precludes a hotel from offering you things of which you are not entitled. Although you may find examples of hotels granting benefits to guests with third-party bookings, that's not going to help much if the management at this hotel follows the Term and Conditions to the letter.
There is a FT thread for this hotel, but the latest post is from 2012. Link: http://www.flyertalk.com/forum/hilto...apa-us-ca.html
Feb 10, 2016, 2:39 am
#215
Join Date: Apr 2015
Location: Oxford
Programs: Skyteam Elite+, VS Red, HHonours Diamond, Accor Plat
Posts: 629
Reservations booked through a non-Hilton Worldwide-direct booking channel or a non-designated GDS, third party website or any other channel,
We use HRG and I have a suspicion it'll be ok because Hilton used to offer fast-track gold for HRG bookings but I would like to check.
Feb 10, 2016, 7:12 am
#217
Join Date: Feb 2014
Posts: 921
Clearly, the hotel has decided that if you're going to save $40 by using a 3rd party site, they're not going to further enhance your trip by giving you more free perks.
So, I guess you have to decide if that 'free' breakfast is really worth $40 a day.
So, I guess you have to decide if that 'free' breakfast is really worth $40 a day.
Feb 10, 2016, 6:59 pm
#219
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,360
"Eligibility for all on-property HHonors benefits...requires a confirmed reservation made through one of the following channels:
◾Through an IATA accredited retail travel agent professional ("Travel Agent") booking through a Hilton Worldwide channel or the following Global Distribution Systems: Amadeus, Apollo/Galileo, Worldspan and SABRE."
That's from the Terms and Conditions, just above the section I quoted above.If not, you can try the Travel Agent site for Hilton: http://www.travelagents.hilton.com/agent-resources.html
Last edited by writerguyfl; Feb 10, 2016 at 7:01 pm Reason: Added Link to TA Site
Feb 11, 2016, 1:57 pm
#220
Join Date: Oct 2015
Programs: Hilton Diamond, Marriott Platinum
Posts: 41
Brands are trying to discourage clients from using online agents as they fleece the hotels with huge commissions. You will always find the cheapest rate, for comparative product and service, on a brand website.
Feb 11, 2016, 2:28 pm
#221
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,116
Feb 12, 2016, 4:50 am
#222
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 587
I was at the front desk at the Doubletree in Columbia MO last week and a guy was asking where his breakfast coupons were at check in - "Sorry Sir it looks like you booked on a 3rd party site so you are not entitled to those coupons". I guess for a leisure traveler you need to weigh the pro's and cons of the benefits, but I travel on business I always book through the HHonors site, since I work on a per diem every breakfast is what $10 in my pocket ? Plus the breakfast at this hotel is really good, not your typical one.
Feb 12, 2016, 6:40 am
#223
Join Date: Jan 2005
Location: iah
Programs: ua-mm *G, hilton-gold
Posts: 704
I was at the front desk at the Doubletree in Columbia MO last week and a guy was asking where his breakfast coupons were at check in - "Sorry Sir it looks like you booked on a 3rd party site so you are not entitled to those coupons". I guess for a leisure traveler you need to weigh the pro's and cons of the benefits, but I travel on business I always book through the HHonors site, since I work on a per diem every breakfast is what $10 in my pocket ? Plus the breakfast at this hotel is really good, not your typical one.
Feb 12, 2016, 6:46 am
#224
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 587
No idea sorry since I book through the hilton site, I am just telling you what I saw/heard, the front desk person may of had it backwards but the guy did not argue with her.
Feb 12, 2016, 7:24 am
#225
Join Date: Mar 2015
Posts: 1,989
http://www.flyertalk.com/forum/26161200-post44.html