Reward Certificate Question
#48
Suspended
Join Date: Jan 2003
Location: AA EXP, 1 MM and CX RULES!!
Posts: 1,341
The email option is MUCH better than having HHonors mail me a certificate. In all my "mailing" cases, I was away before it arrived and had the desk fax or call them to verify.
So the email option is a big plus. But a BIGGER plus would be if we could just book it (or cancel it) on the webpage like SPG and Six Continents.
The last email I had was a point stretcher. Went to a Hilton Woodland Hills CA on a Point Stretcher and, you guessed it, the clerk had to ask the manager about it. If I book it, I can write it in rather than a voice on the phone I have to "trust". I trust me more than I trust myself. :-)
SHADO
So the email option is a big plus. But a BIGGER plus would be if we could just book it (or cancel it) on the webpage like SPG and Six Continents.
The last email I had was a point stretcher. Went to a Hilton Woodland Hills CA on a Point Stretcher and, you guessed it, the clerk had to ask the manager about it. If I book it, I can write it in rather than a voice on the phone I have to "trust". I trust me more than I trust myself. :-)
SHADO
#50
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by upgrader:
Make sure you have your confirmation number as a back-up to email/paper delivery problems. </font>
Make sure you have your confirmation number as a back-up to email/paper delivery problems. </font>
#52
Join Date: Jul 2001
Programs: Hilton Lifetime Diamond
Posts: 1,266
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by best:
CAN ONE ISSUE THEIR OWN REWARD CERTIFICATE ON-LINE? OR, ONE HAS TO CALL FIRST AND hh EMAIL IT TO YOU?</font>
CAN ONE ISSUE THEIR OWN REWARD CERTIFICATE ON-LINE? OR, ONE HAS TO CALL FIRST AND hh EMAIL IT TO YOU?</font>
#54
Join Date: Aug 2002
Location: Raleigh, NC, USA
Posts: 300
Hilton HHonors Customer Service Centers
United States/Canada
HHonors Customer Service Center
P.O. Box 9003, Addison, TX 75001-9003 U.S.A.
Telephone: (Mon.-Fri. 6:30 a.m.-12:00 a.m. CST
Sat.-Sun. 8:30 a.m.-5:00 p.m. CST)
Toll Free Inside the U.S. and Canada +1 (800) 548-8690
Outside the U.S. +1 (972) 788-0878
Fax: +1 (972) 788-1818
United States/Canada
HHonors Customer Service Center
P.O. Box 9003, Addison, TX 75001-9003 U.S.A.
Telephone: (Mon.-Fri. 6:30 a.m.-12:00 a.m. CST
Sat.-Sun. 8:30 a.m.-5:00 p.m. CST)
Toll Free Inside the U.S. and Canada +1 (800) 548-8690
Outside the U.S. +1 (972) 788-0878
Fax: +1 (972) 788-1818
#57
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
Huh -- do you mean your "filing cabinet" on the HH website or in your email program?
As someone else noted, your reward redemption history shows the certificate type and certificate number. It's there for at least 12 months.
If you have the certificates in your email program they should be there until you delete them/ That depends of course on what you use to read email. If your service provider deletes your email then all bets are off.
As someone else noted, your reward redemption history shows the certificate type and certificate number. It's there for at least 12 months.
If you have the certificates in your email program they should be there until you delete them/ That depends of course on what you use to read email. If your service provider deletes your email then all bets are off.
#58
Join Date: Nov 2002
Location: Danville, CA - "When I read about the evils of DRINKING, I gave up READING.
Posts: 231
Snail mail lost a paper certificate and I requested a replacement using the internet and they responded with the email cert in two days. Pretty good response time. I did provide them the cert number and date from the HHonors activity in my profile.
#59
Join Date: Mar 2006
Location: MOB / PNS / GPT
Programs: DL Gold Hopefully be DL nothing in 1 more year / Hertz Something / Hilton Honors Diamond
Posts: 838
Should I be concerned about this Reward Certificate?
I called in today to book an ALON2 in HI. Lady was really nice went through the whole thing, told me if I wanted a microwave and fridge I should probably stay at the Embassy Suites, but I will have to run that by the wife. Not sure about how that hotel is.
Anyway, my email confirmation states the following:
Reward Code: GLONP2
Description: GOING GLOBAL VIP REWARD
Rate Information:
Rate Type:
HHONORS CERTIFICATE
Total Rate for Stay (in points): 175,000
HOWEVER
My reservation under Hilton Honors states:
HHonors Reward Confirmation
Reward Confirmation ID: XXXXXX
Reward Code: XXXX
Description: Category 6 - 6 FREE NIGHTS
Hotel Information
Hilton Hawaiian VillageŽ Beach Resort & Spa
2005 Kalia Road
Honolulu, Hawaii
96815
1-808-949-4321 Directions and Transportation Area Information
Local Maps
Add to Favorite Hotels
Room & Rate Information
Room Description: TAPA 1 KING GARDEN VIEW
Room Type: Non-Smoking Room Confirmed
Rate Type: HHONORS CERTIFICATE
Total for Stay: 240,000 points
My account was only deducted 175K, Res show's 240K (which I didn't even have) should I be concerned about this and get it cleared up now? Or is just a mistake? I will definately accumalte another 150K easily in the next 6 months and hope they don't dip into that because of the wrong reward code.
Anyway, my email confirmation states the following:
Reward Code: GLONP2
Description: GOING GLOBAL VIP REWARD
Rate Information:
Rate Type:
HHONORS CERTIFICATE
Total Rate for Stay (in points): 175,000
HOWEVER
My reservation under Hilton Honors states:
HHonors Reward Confirmation
Reward Confirmation ID: XXXXXX
Reward Code: XXXX
Description: Category 6 - 6 FREE NIGHTS
Hotel Information
Hilton Hawaiian VillageŽ Beach Resort & Spa
2005 Kalia Road
Honolulu, Hawaii
96815
1-808-949-4321 Directions and Transportation Area Information
Local Maps
Add to Favorite Hotels
Room & Rate Information
Room Description: TAPA 1 KING GARDEN VIEW
Room Type: Non-Smoking Room Confirmed
Rate Type: HHONORS CERTIFICATE
Total for Stay: 240,000 points
My account was only deducted 175K, Res show's 240K (which I didn't even have) should I be concerned about this and get it cleared up now? Or is just a mistake? I will definately accumalte another 150K easily in the next 6 months and hope they don't dip into that because of the wrong reward code.
#60
Join Date: Jun 2004
Location: Staten Island,NY
Programs: HHonors
Posts: 113
It is confusing the first time you see the award cert. The 240,000 represents how many points it would cost for 6 nights (booked individually); 40,000 per night. The VIP award GLONP2 uses only 175,000 for the 6 nights. Don't worry, you will not be charged more. If you're really lucky (as I have been for my last two stays) you might also receive points for the award stay!