Reward Certificate Question
Jan 18, 2002, 8:11 am
#31
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
I'm with Kathy & Eastbay. Why should HHonors put THEMSELVES thru the rigmarole of paper, let alone us? Why lag behind Priority Club, which has eliminated paper this year?
Jan 18, 2002, 8:15 am
#32
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,786
Johnndor, I believe that Goldlust has asked in good faith about an honest mistake & doesn't intend to cheat. Or at worst, Goldlust may intend to 'borrow' a free stay & repay HHonors with points s/he will earn soon afterward. 
Jan 31, 2003, 4:44 am
#33
Join Date: Dec 2002
Location: Toronto
Posts: 484
Reward Certificate in the Mail
I booked an award on January 1 and was told the certificate would be mailed to me (in Canada). It is 31 days later and still nothing has arrived. My reservation is for Feb. 15. Should I contact HHonors and ask them to cancel the award and fax it to me instead?
Jan 31, 2003, 5:53 am
#34
Join Date: Sep 2002
Location: Louisville, KY, DL PM-MM, AA PLT, HH DIA, Marriott PLT, Avis CHM, Yada, Yada, Yada
Posts: 455
Call the Diamond desk and get their opinion. They should be able to tell you when it was sent and offer the best way to get a replacement if needed. Good luck.
Jan 31, 2003, 8:41 am
#35
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,226
If it is a regular hotel certificate, they can cancel it and you can print it out off the internet.
If it is a VIP reward or something else like that, they'll have to reissue it, but they can Fedex it direct to the property if need be.
They're pretty good about making stuff like this right.
If it is a VIP reward or something else like that, they'll have to reissue it, but they can Fedex it direct to the property if need be.
They're pretty good about making stuff like this right.
Jan 31, 2003, 9:24 am
#36
Join Date: May 1999
Posts: 6,084
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Rut Dog:
If it is a VIP reward or something else like that, they'll have to reissue it, but they can Fedex it direct to the property if need be. </font>
If it is a VIP reward or something else like that, they'll have to reissue it, but they can Fedex it direct to the property if need be. </font>
The only exception is when air certs are included. Those can not be faxed, and need to be mailed. Some (e.g., AA) even require to be FedEx'ed.
May 22, 2003, 2:46 pm
#37
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Reward Certificate via email
Just a FYI -
I just redeemed a GLONP award cert with Hilton and the CSR offered to email it to me instead of mail/fax.
I don't recall seeing the email option being mentioned here.
I just redeemed a GLONP award cert with Hilton and the CSR offered to email it to me instead of mail/fax.
I don't recall seeing the email option being mentioned here.
May 23, 2003, 1:01 am
#38
Join Date: Sep 2002
Programs: HHonors Diamond USAirways CP Hertz Pres Cir
Posts: 549
I'm doing a couple reward stays shortly using the e-mail version and one with a paper certificate.
Much easier using the e-mail option since there was nothing to wait for in the mail. However, the paper copy mailed to me does look prettier and looks more "official."
As long as they work I'm all for getting them as soon as possible rather than waiting for the mail delivery.
Much easier using the e-mail option since there was nothing to wait for in the mail. However, the paper copy mailed to me does look prettier and looks more "official."
As long as they work I'm all for getting them as soon as possible rather than waiting for the mail delivery.
May 23, 2003, 7:02 am
#39
Join Date: Nov 2001
Location: Toronto, ON
Programs: Marriott Lifetime Titanium, AA Plat MM
Posts: 3,582
Surprised too. Latest ALON arrived via email - they suggested I not only print it, but archive the document on computer for later access. (It's for next year.) Actually a smart idea IMO.
May 28, 2003, 1:01 pm
#42
Join Date: Dec 2001
Location: Orlando, FL, USA
Posts: 2,398
This has got to be their busiest week of the year so I would expect some delays. I wouldn't worry until tomorrow but then get on the phone if you don't hear by then. Make sure you have your confirmation number as a back-up to email/paper delivery problems.
May 28, 2003, 2:33 pm
#45
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by korea71:
The email option is awesome. Send a copy of your email to a web-based email acoount and you can access it worldwide in case you lose your printed one.</font>
The email option is awesome. Send a copy of your email to a web-based email acoount and you can access it worldwide in case you lose your printed one.</font>
It didn't take more than 5-10 minutes to get the email. Even with high call volumes this week for VIP redemptions, I wouldn't think it'd be enough to overwhelm a decent mail server.