Domestically, I've rarely had trouble.
But, with Int'l properties, I usually get impatient after a week or two and fax my receipt to see the HHonors points ASAP.

Most recently the London Paddington had taken 3 weeks and I'd seen nothing. So, I faxed and had the points posted within 3 days.

In most cases two days for a Hilton, Doubletree's sometime you have to chase them down. Hold on to your receipt until you get the points.

Posting points
 

I'm new to Hilton, and recently stayed at three different Hilton properties. How long will it take for my points to post?

Thanks!

Depends on property. Some are fast - posting within a week. Some, especially Hilton international (essentially Hilton brand in the rest of the world outside U.S.A.) can take weeks.

Stayed at the Hilton Minneapolis - 2 days (through the weekend!)

Stayed at the Marquette in Minneapolis - still waiting...

Side note, my Marquette stay last week (checked out on Friday), the points were posted on Monday morning.

In 24 stays this year, I had only one that did not post within two weeks (domestic and/or international). The one that did not post, forced me to fax in the folio to HHonors. They posted it to my account within four hours of my dialing!

That is encouraging. Of course, that will be thye stay to make me Diamond, so I figured that they are just toying with me. http://www.flyertalk.com/forum/smile.gif

That qualifying stay is usually the one that takes the longest to post. http://www.flyertalk.com/forum/smile.gif Welcome to the club, if you weren't already a Diamond.

I do find this very strange, how stays go missing and points take weeks to post, you would think as its all electronic the data would be transferred from the hotels system to the HHonors system after your account has been settled.

However, I find the speed the points appear is commensurate to the quality of the hotel,
so if you stay at the (UK)Hiltons in Nottingham, Bristol, Southampton, Leeds.......you will always be chasing your points.

I agree, if the service was crappy and the desk people had a "I don't care attitude" I can pretty much figure I'll be calling customer service to get my points posted. If there is a can do attitude the points seem to post within days. It is more than obvious to me that it is a management issue. Stayed in the Embassey Suites near the Plaza in Kansas City. I've never seen front desk people that cared less. Had an awful time getting them to take care of the simplest things. When the points didn't post called customer care, shared about how bad the place was. They said they would have the manager contact me. After several days and no call called back they assured me the manager would call. Another week passed called back again, they offered to refund one nights lodging. At that point I was so disgusted I took it. They finally posted the points as well. When I returned to K. C. I stayed at the Doubletree downtown (no way I was going to repeat that ES experience) and was treated like royalty. They couldn't do enough for me. No surprise the points posted within a couple of days after check out.

------------------
"A day without Points/Miles is like a day without SUNSHINE"

http://www.flyertalk.com/forum/thumbsup.gif http://www.flyertalk.com/forum/thumbsup.gif There's two "on-the-mark" observations! Matches my experience exactly.

Missing points, for QP rates
 

This is a continuation of an issue that I started in
http://www.flyertalk.com/forum/Forum57/HTML/009838.html
I apologize for the separate thread, but I would really like to find out if other people are missing points when they book a pre-pay or "Net Direct" or QP rate.

On hilton.com, I found a good rate, which it wanted paid in advance, so I booked it. The total price they gave is what I was charged. But the receipt that I got from the hotel upon checkout was all zeros. Netdirect sent me a receipt which only had the total that I paid after taxes. When I found the folio on my Hilton honors account page, the rate there was a bit LOWER than the rate when I booked the room. I am very curious as to whether this is a glitch or whether this is standard practice. (In 5 phone calls to Netdirect, I have gotten several different stories.) If anyone has booked a room with a pre-pay, and actually paid in advance, can you please check your folio and see if the amount listed corresponds to the amount on your reservation or not?

Thanks.

I'm having trouble getting Hilton to post points for NetDirect rates. I did have other costs on my bill at checkout, but the room rate and taxes were not on the final copy. I used the confirmation printout for my receipt. I've sent an email to HH, lets see how long it will take to receive a response.

After 7 telephone calls, the proper number of points posted. I'm guessing from the lack of response to this thread, that what happened to me (regarding the points) was a glitch involving this hotel, and not standard operating procedure.

I had a problem with the proper number of points posting from a Net Direct rate I paid for a stay at the McLean Hilton. It had my total folio at $1.00 (for the local phone call I made). I called the HHonors customer service number, gave them the amount I prepaid, and they immediately credited me with the proper amount of points.