Last edit by: JDiver
Hilton Rose Hall Resort & Spa
Rose Hall Road, Montego Bay, 00000, Jamaica
TEL: 1-876-953-2650 FAX: 1-876-684-0203
HHonors Reward Category: All-Inclusive Rewards
This is an All-Inclusive Resort. Children under 5 stay and eat free, ages 6-14 will be an additional $75/night, and age 15 and older will be charged an adult rate. Please ensure children 15 and older are registered as adults, otherwise $99 USD per night, per child will be added to your account at check-in. May 1 to 20, and June 1 to 19, 2016 child charges will be waived.
Due to new tax structures in Jamaica the front desk will be collecting the tax of $4.00 at check in starting on September 1st 2012 per night per room.
Location: 7 miles east of Sangster International Airport (MBJ), ~$30 taxi ride. (~135 miles from Kingston's Norman Manley International, formerly Palisadoes - KIN).
Check-in: 4:00 pm / Check-out: 11:00 am
Smoking: Non-Smoking
Parking: Self parking: (complimentary); Valet: Not Available
Pets: Service animals allowed: No; Pets allowed: No
Ownership and operations since 2025: (link)
"Sagicor, which owns three Jewel Resorts in Jamaica, completed its acquisition of the Hilton Rose Hall Resort & Spa today. The resort will operate as Hilton Rose Hall Resort & Spa, and will be managed by Aimbridge Hospitality. Guests of the resort will continue to have access to Hilton benefits, including the ability to participate in the Hilton HHonors® guest loyalty program. Meeting planners will continue to earn Hilton Event Planner Points by booking meetings at the resort."
updated 20 May 2016 by JDiver.
Rose Hall Road, Montego Bay, 00000, Jamaica
TEL: 1-876-953-2650 FAX: 1-876-684-0203
HHonors Reward Category: All-Inclusive Rewards
This is an All-Inclusive Resort. Children under 5 stay and eat free, ages 6-14 will be an additional $75/night, and age 15 and older will be charged an adult rate. Please ensure children 15 and older are registered as adults, otherwise $99 USD per night, per child will be added to your account at check-in. May 1 to 20, and June 1 to 19, 2016 child charges will be waived.
Due to new tax structures in Jamaica the front desk will be collecting the tax of $4.00 at check in starting on September 1st 2012 per night per room.
Location: 7 miles east of Sangster International Airport (MBJ), ~$30 taxi ride. (~135 miles from Kingston's Norman Manley International, formerly Palisadoes - KIN).
Check-in: 4:00 pm / Check-out: 11:00 am
Smoking: Non-Smoking
Parking: Self parking: (complimentary); Valet: Not Available
Pets: Service animals allowed: No; Pets allowed: No
Ownership and operations since 2025: (link)
"Sagicor, which owns three Jewel Resorts in Jamaica, completed its acquisition of the Hilton Rose Hall Resort & Spa today. The resort will operate as Hilton Rose Hall Resort & Spa, and will be managed by Aimbridge Hospitality. Guests of the resort will continue to have access to Hilton benefits, including the ability to participate in the Hilton HHonors® guest loyalty program. Meeting planners will continue to earn Hilton Event Planner Points by booking meetings at the resort."
updated 20 May 2016 by JDiver.
Hilton Rose Hall Resort & Spa {JAM}
#271
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
@kwcinnc - I don't think it will be a problem. They recently added more language that to me, helps clarify the kid situation. We will be there 4/1-4/9, 3rd visit but 1st since they renovated. Expect it was just a freshening with the pool areas retiled.
#272
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
I received an email from the hotel Concierge concerning our upcoming stay next week. The email asked for any requests we might have for our arrival. Is there anything specific we should request? I know that I've read Diamonds get a room upgrade here, but do I need to go ahead and ask for it or was it automatic for those who have stayed here before? We'll go ahead and ask if they can make our dinner reservations at the resort restaurants so we don't have to do it upon arrival. We already arranged transportation to/from the hotel to the airport, so we don't need that. Anything I'm missing?
Thanks for all of the great info I've received here about this resort. Even after all the back and forth with the hotel about whether or not we would be charged for kids on a points stay, we booked after confirming with the Diamond desk and other Hilton agents that there is no charge. If the hotel wifi is good, I will try to report back about our stay.
Thanks for all of the great info I've received here about this resort. Even after all the back and forth with the hotel about whether or not we would be charged for kids on a points stay, we booked after confirming with the Diamond desk and other Hilton agents that there is no charge. If the hotel wifi is good, I will try to report back about our stay.
Speaking of 6 year old they DID levy a $75 / day surcharge for him.
#273
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
@LordHamster - are you on a revenue rate? Seems like the new norm (and from reviews on TA) is that children get charged on revenue rates. Points only seem safe (and we had 1 room checkout today that did not get charged).
Did not receive a room upgrade originally either. Arrived at about 1 pm on Saturday, and from prior experience knew check-in was going to be a zoo. Waited till after the 4 pm rush from everyone trying to get room assignments, but at 5:15-5:30 our room still wasn't ready. Got upgraded to a partial ocean view, but because it's on a low floor, it's not really a view.
The property has seen some freshening up and a couple of new things. Bit less crowded than last year. Like it enough to keep coming back. But overnight availability for April 2018 in a standard room got yanked. Revenue management games again.
Still enjoying our stay here and will be here till Sunday.
Did not receive a room upgrade originally either. Arrived at about 1 pm on Saturday, and from prior experience knew check-in was going to be a zoo. Waited till after the 4 pm rush from everyone trying to get room assignments, but at 5:15-5:30 our room still wasn't ready. Got upgraded to a partial ocean view, but because it's on a low floor, it's not really a view.
The property has seen some freshening up and a couple of new things. Bit less crowded than last year. Like it enough to keep coming back. But overnight availability for April 2018 in a standard room got yanked. Revenue management games again.
Still enjoying our stay here and will be here till Sunday.
#274
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Yes, this was a revenue booking.
@LordHamster - are you on a revenue rate? Seems like the new norm (and from reviews on TA) is that children get charged on revenue rates. Points only seem safe (and we had 1 room checkout today that did not get charged).
Did not receive a room upgrade originally either. Arrived at about 1 pm on Saturday, and from prior experience knew check-in was going to be a zoo. Waited till after the 4 pm rush from everyone trying to get room assignments, but at 5:15-5:30 our room still wasn't ready. Got upgraded to a partial ocean view, but because it's on a low floor, it's not really a view.
The property has seen some freshening up and a couple of new things. Bit less crowded than last year. Like it enough to keep coming back. But overnight availability for April 2018 in a standard room got yanked. Revenue management games again.
Still enjoying our stay here and will be here till Sunday.
Did not receive a room upgrade originally either. Arrived at about 1 pm on Saturday, and from prior experience knew check-in was going to be a zoo. Waited till after the 4 pm rush from everyone trying to get room assignments, but at 5:15-5:30 our room still wasn't ready. Got upgraded to a partial ocean view, but because it's on a low floor, it's not really a view.
The property has seen some freshening up and a couple of new things. Bit less crowded than last year. Like it enough to keep coming back. But overnight availability for April 2018 in a standard room got yanked. Revenue management games again.
Still enjoying our stay here and will be here till Sunday.
#275
Join Date: May 2005
Programs: Hilton Honors
Posts: 3
Question for folks on tipping at the resort, according to the website gratuities are included, at least for dining. I assume everyone does some tipping, what was your experience?
"Select from our delightful array of savory restaurants, bars and grills. As an all-inclusive resort, we ensure everything is taken care of before you arrive – from meals and beverages to gratuities. Offering exceptional cuisine led by an award-winning culinary team, new chef, Stephen Sowa, and gracious service, the Hilton Rose Hall Resort & Spa makes every meal an occasion to savor and remember."
"Select from our delightful array of savory restaurants, bars and grills. As an all-inclusive resort, we ensure everything is taken care of before you arrive – from meals and beverages to gratuities. Offering exceptional cuisine led by an award-winning culinary team, new chef, Stephen Sowa, and gracious service, the Hilton Rose Hall Resort & Spa makes every meal an occasion to savor and remember."
#276
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,664
@kthomas9 I think it depends on your personal preference. Tipping seems to be the exception rather than the norm in the casual places, e.g. the buffet, pizza place, poolside place. At the nicer restaurants like 3 Palms or Luna it is a lot more common.
We are a family of 4, and have been leaving $3-5 a day for the maid. Buffet lunch about $4, buffet dinner $5-6 if the server got drinks from the bar. We've tipped between $15-$20 for dinners at Luna, 3 Palms, and the Seaside Grill where you have a lot more interaction with servers. Cabana staff who really took care of us all day we did $25-$40. The only time that we didn't tip was at the dinner for returning guests at 3 Palms. We didn't see our server again and were instead walked out by a manager level employee. It didn't seem appropriate to tip him and before we knew it we were at the shuttle area - maybe should have ran back in but wasn't sure of the decorum in that case.
We are a family of 4, and have been leaving $3-5 a day for the maid. Buffet lunch about $4, buffet dinner $5-6 if the server got drinks from the bar. We've tipped between $15-$20 for dinners at Luna, 3 Palms, and the Seaside Grill where you have a lot more interaction with servers. Cabana staff who really took care of us all day we did $25-$40. The only time that we didn't tip was at the dinner for returning guests at 3 Palms. We didn't see our server again and were instead walked out by a manager level employee. It didn't seem appropriate to tip him and before we knew it we were at the shuttle area - maybe should have ran back in but wasn't sure of the decorum in that case.
#278
Join Date: Feb 2017
Programs: TrueBlue, Hilton Honors
Posts: 69
I'm about to book a points stay here. Reading over the thread and the updated language on the website, if I book an all points stay and indicate 2 adults, 2 kids on the reservation, I shouldn't be charged the resort fee for the kids since they are on the original booking? I'm booking 2 rooms with an adult and kid each, and will list them on the booking. Thank you!
#279
Join Date: Sep 2015
Programs: HH Diamond
Posts: 29
I'm about to book a points stay here. Reading over the thread and the updated language on the website, if I book an all points stay and indicate 2 adults, 2 kids on the reservation, I shouldn't be charged the resort fee for the kids since they are on the original booking? I'm booking 2 rooms with an adult and kid each, and will list them on the booking. Thank you!
#280
Join Date: Feb 2017
Programs: TrueBlue, Hilton Honors
Posts: 69
We are here now and checked in on 4/7. See my previous posts about kids and being charged here, but wanted to update that when we checked in, yes, they did try to charge us! Because of all the back and forth with the hotel via email, I booked through the Diamond Desk and verified through them there is no charge here for kids on a points stay. The Diamond Desk agent noted it on the reservation and it was in writing. I kindly said please look at our reservation, and the front desk couldn't argue with us. May want to book yours that way to avoid the hassle. Kids are having a great time! I will post a full review once we get back home.
Glad to hear the stay is going really well otherwise! Can't wait to see the review. We are going in January.
#281
Join Date: Sep 2015
Programs: HH Diamond
Posts: 29
Oy. I am not a diamond yet, so can't book that way, but will print out the updated website language that states that fees are not incurred for points stays, and confirm that with the diamond desk once I make diamond later this year.
Glad to hear the stay is going really well otherwise! Can't wait to see the review. We are going in January.
Glad to hear the stay is going really well otherwise! Can't wait to see the review. We are going in January.
We had the concierge book our dinner reservations via email when he contacted us. We were glad we did because the resort was busy and there were people on wait lists for dinner. We liked Three Palms, liked Luna di Mare a lot, and ended up canceling Seaside because we made plans to go offsite. We had Moonstone for dinner and didn't like it much. Seaside for lunch was really good. The jerk chicken hut was good, as was the juice bar. Fresh is great, many choices and the different theme nights were good. Many choices and our kids are adventurous eaters and got to try lots of new stuff but many old traditional things too. Favorite night was BBQ night outside. We weren't sure about how to dress for dinner but the sign on the door said nice shorts, no flip flops, etc. People seemed to follow the dress code pretty well. The nightly entertainment was mostly a band with a singer, but one night was circus night with fire eaters, acrobats, and lots of fun stuff that the kids really enjoyed. Resort activities/games are plenty and lots for everyone. Kids (14 & 11) did at least a few a day, things like beach Olympics, crab races, hula hoop toss, ball toss, etc. There are people selling trinkets each day at the resort and there was an evening with several vendors selling stuff.
We used the free cabana for Diamond members and paid the $30 extra for the upgrade from the pool side to the beach. We enjoyed it. We also did a second cabana at the lazy river, which we ended up enjoying more than the beach. We never had a problem getting a tube at the lazy river or a chair, but people were out early and put towels or books out on chairs to reserve a spot. We did the snorkeling through the resort and went on the 8:30 excursion and only had two others go with us at that time. It was excellent! We tried to book another day but it was too windy both days so no boats went out. Catamarans were fun and kids enjoyed kayaks. Beach was clean and they worked really hard to keep seaweed out.
We tipped staff for everything. They worked really hard and treated us very well. Room was always cleaned well and there was nightly turn down service. We received a note for a dinner for Hilton Honors members on Wednesday night with the hotel manager but we checked out that day and couldn't go. A nice touch. We took the resort shuttle to the shopping area (can't remember what it's called) and it was a quick trip for us. We used the cab service outside the resort to go to Rose Hall Great House for a Ghost Tour and really enjoyed it. He charged us $6 each round trip. We all really enjoyed the tour and it's not scary.
We used Island Transfers and Tours to and from the airport and had no problems. We also used our Priority Pass and went through the fast lane at the airport and waited in the lounge which had nice drinks, sushi, and was pretty relaxing.
Lengthy response but I hope it helps anyone who is planning! Any questions feel free to ask.
#282
Join Date: Oct 2015
Location: Chandler, AZ
Programs: Hyatt EXplorist, Hilton Diamond, SPG Gold, Marriott Gold, IHG Platinum
Posts: 24
Hilton Diamond booking
I am a new Hilton Diamond member. How do I book a reservation through the diamond desk for the Hilton Rose Hall Jamaica so I can have 4 adults in one room for 70k points per night?
#283
Join Date: Nov 2009
Location: SDF
Programs: UA, HH
Posts: 692
Congrats on making Diamond
#284
Join Date: Oct 2005
Location: IND
Programs: HHonors Dia, IHG Plat, Wyndham Dia, Southwest Companion Pass, Raddison Gold, Frontier 100K
Posts: 79
I have an Award reservation in October for my Family of 4 including my 8 and 10 year old. Just talked with the Diamond reservation desk to confirm the $75 would not be charged per child (was going to ask them to note on my reservation that the children should not be charged on an award night) and they indicated that I would be charged per child (he said he had to check with his supervisor and he confirmed)
Terms when you book still state "...Hilton Honors redemptions will incur the same charges for any extra person not included in the original reservation...."
The confirmation e-mail does not have this wording.
I wondered if anyone had any more recent history than May on whether they were charged for children on award reservations.
----Editing after our stay regarding our experience in regards to the $75 / day per child fee.
I called the diamond desk several times about this prior to our visit. 3 out of 4 times I was told that I would have to pay for children. The one time they did say the children would not incur the fee, they couldn't update the reservation with it. I was even told that with 4 adults in the room booked as adults I would have to pay for the second 2 adults, they indicated the certificate is only good for 2 adults even though the points go up for 4, they indicated the increase only covers the room. In the end I changed my reservation from 2 adults and 2 children to 4 adults (cost me about 45K more points for the reservation). I did also get a reply from the concierge prior to our visit that I would not have to pay extra for the children. When we checked in and out there was no mention of the any fee and I did not inquire about it. I am guessing that if I would have left them as children on the reservation I would not have to pay the fee.
Terms when you book still state "...Hilton Honors redemptions will incur the same charges for any extra person not included in the original reservation...."
The confirmation e-mail does not have this wording.
I wondered if anyone had any more recent history than May on whether they were charged for children on award reservations.
----Editing after our stay regarding our experience in regards to the $75 / day per child fee.
I called the diamond desk several times about this prior to our visit. 3 out of 4 times I was told that I would have to pay for children. The one time they did say the children would not incur the fee, they couldn't update the reservation with it. I was even told that with 4 adults in the room booked as adults I would have to pay for the second 2 adults, they indicated the certificate is only good for 2 adults even though the points go up for 4, they indicated the increase only covers the room. In the end I changed my reservation from 2 adults and 2 children to 4 adults (cost me about 45K more points for the reservation). I did also get a reply from the concierge prior to our visit that I would not have to pay extra for the children. When we checked in and out there was no mention of the any fee and I did not inquire about it. I am guessing that if I would have left them as children on the reservation I would not have to pay the fee.
Last edited by indual; Nov 30, 2017 at 7:55 am Reason: added details after our stay
#285
Join Date: Oct 2011
Location: YOW
Programs: AC Irrelevant, IHG Platinum, Marriot Gold, Hertz Gold, Avis First
Posts: 273