Hertz Fuel Scam

Old Apr 27, 2024, 8:06 pm
  #256  
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I doubt that that this is due to a policy change. You agreed to return full, you held up your part of the agreement, and they still charged you. Welcome to the Hertz Fuel Scam.

Hertz Fuel Scam
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Old Apr 28, 2024, 10:38 am
  #257  
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Originally Posted by pbr6891
For my last 2 rentals with Hertz I have been charged for fuel service (at the extortion rate of 10$ / gal) while I brought the car back with a full tank of gas .. (I have the receipt from filling up )
The first time there was no one checking in vehicles just a parking attendant blasting the standard phrase 'just leave the keys in the car , you are good to go ... ,
The second time there was someone checking in the vehicle but I was similarly told the same thing 'leave the keys in the car you are good to go ..."

I always declined the fuel service options and explicitly state to the gate attendant that "I will bring back the car with a full tank ..."

Prior to this past 1-2 month i have not had these fuel service charges added (that i recall) willy nilly even when there was no one checking the vehicle in ...


If this is retaliation for customers not pre-paying the fuel option (full tank with no refund) then this deserves a spot light to be shined on as fraudulent ... or is just customer service going downhill ?

What is everybody's experience .... ?

I merged this with the Hertz Fuel Scam thread

Thanks
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Old May 5, 2024, 11:32 am
  #258  
 
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I had the opposite happen this weekend. Took a car full and returned it full. Attendant checks it in with the tablet and says that it showed it being rented only 52% full. I agree with Rylan's post above that the problem has gotten worse with the connected cars, and not just at Hertz.

Usually if there is no one checking cars in, I take a pic of gas and mileage then go inside and ask for a paper receipt to avoid any problems.
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Old May 7, 2024, 9:08 am
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I am not sure why everyone complains all the time about this. It is very simple to place your receipt next to the display on the vehicle showing both the mileage and fuel level. I do this with a noticeable Hertz background to show it was taken at the facility during return.

I've never had to initiate showing Hertz this, as I've never been charged fuel, but nice insurance to have and takes 10-seconds of your time. And this simple picture shows fuel, where fueled, time fueled, mileage, and time returned.

Along those lines, I honestly don't even know why I fill the vehicles up, as my corporate rate has discounted gas based on fuel used, which is typically cheaper than the local gas station.

This brought up a thought. Could Hertz have changed their check-in procedure regarding topping off of vehicles during cleanup?. For those individuals that fill up 50-miles from the station, but car still shows full when returning. If when topping off vehicle during cleanup they put in more than 1-gallon, the charge gets placed? Just a thought.
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Old May 14, 2024, 6:20 pm
  #260  
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New variant of the Hertz Fuel Scam™?

​​​​​​Rent an EV, get hit with a $277 fuel charge?

https://www.thedrive.com/news/hertz-...wont-back-down
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Old May 15, 2024, 8:17 pm
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Originally Posted by notquiteaff
New variant of the Hertz Fuel Scam?

​​​​​​Rent an EV, get hit with a $277 fuel charge?

https://www.thedrive.com/news/hertz-...wont-back-down
I guess I should be glad I got charged $35 for not recharging an EV even though as a PC member, I should have been charged $25. Submitted a question on the website 1.5 weeks ago to get a refund, crickets from HTZ...
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Old May 15, 2024, 8:38 pm
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Originally Posted by xienon
I guess I should be glad I got charged $35 for not recharging an EV even though as a PC member, I should have been charged $25. Submitted a question on the website 1.5 weeks ago to get a refund, crickets from HTZ...
I think I will try to burn my remaining points next week and then for the most part put Hertz on my Do Not Rent list.
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Old May 18, 2024, 8:27 pm
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Hertz might have poor systems and operations, but I believe their incentivizing employees to levy charges is a major factor. Some insight from Glassdoor, which features employee reviews of employers:
Pros

If you hustle hard, you can make 100K year but that's getting much more difficult. Good Health bennifits.
Cons

Management dosen't care at all about you. Extremely long lines, very angry customers. You are on commission so you get paid on upselling the car, adding insurance and gas, tolls etc...However if you don't sell something on every contract you lose money, a lot of money. Very stressful.
Advice to Management

Get rid of the RPD and pay on revenue, nor RPD.
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Old May 19, 2024, 12:21 pm
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Hertz apology

Originally Posted by notquiteaff
New variant of the Hertz Fuel Scam?

​​​​​​Rent an EV, get hit with a $277 fuel charge?
"Hertz acknowledged a problem for an unknown number of customers and blamed its computer system. It should never have happened, and we have fixed the problem that caused it. We also proactively reached out to the customers who were affected and refunded the erroneous charge. To compensate them for their inconvenience, we have offered them a credit toward a future EV rental. LINK
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Old May 19, 2024, 1:45 pm
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Originally Posted by randix
"Hertz acknowledged a problem for an unknown number of customers and blamed its computer system. It should never have happened, and we have fixed the problem that caused it. We also proactively reached out to the customers who were affected and refunded the erroneous charge. To compensate them for their inconvenience, we have offered them a credit toward a future EV rental. LINK
For me, the problem isn't the initial charge and computer glitch--that's annoying and shouldn't have happened, but it's understandable.

What's inexcusable is the way Hertz CS responded when he reached out:

"I am unable to provide an adjustment or refund since the service was provided and contract is closed. Your signed rental agreement will also be our basis that you are fully aware of the fuel option that was added on the contract. I hope I was able to clarify this with you. Thank you for allowing me to review and assist you with your concern."
The Hertz CS employee that sent that should probably be terminated. And probably their manager, too, for good measure. Allowing that level of incompetence in their customer service department is unforgivable.
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Old May 19, 2024, 3:07 pm
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Pretty sure without media reports there would have been no apology and no fix.
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Old May 19, 2024, 3:12 pm
  #267  
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Originally Posted by jackal
The Hertz CS employee that sent that should probably be terminated. And probably their manager, too, for good measure. Allowing that level of incompetence in their customer service department is unforgivable.
I would go up the ladder all the way to the VP of customer service.

And I’d include the PR people who wrote and signed off on the statement “We also proactively reached out to the customers who were affected” - how is it “proactive” when people file reports with customer service and get BS responses? I can’t imagine that there were many EV renters who didn’t notice or just accepted a fuel charge for hundreds of dollars.
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Old May 20, 2024, 2:41 am
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I mean... https://tech.slashdot.org/story/24/0...harged-for-gas
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Old May 20, 2024, 10:57 am
  #269  
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Not surprising given Hertz's abysmal IT and horrendous outsourced customer service agents. You were getting CS agents who are just reading off scripts and not authorized nor care to do anything further about resolving an issue that is obviously wrong on Hertz part.

I find it hilarious as well that Hertz's apology included a 'credit toward a future EV rental' when Hertz is dumping the majority of their EV fleet... and I'm sure customers aren't going to want to deal with an EV after the bad experience. Knowing Hertz, it'll be a crappy 'credit' and their system won't even recognize it.
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