Points not posting again?
Jun 23, 2013 | 11:15 am
#1
Original Poster
Used to be hamajicky
Join Date: Feb 2003
Location: ATL
Posts: 790
Points not posting again?
Two rentals this week (BHM and CLE). Hertz.dumb shows the correct number of total rentals, but the points haven't posted.
Anyone else having any new issues with points not posting?
Anyone else having any new issues with points not posting?
Jun 23, 2013 | 2:22 pm
#2
Join Date: Dec 2012
Location: Bristol, UK
Programs: Hertz Presidents Circle; SPG Lifetime Platinum; Hilton Honors Diamond
Posts: 658
Yes, me as well.
Rented a car from Bristol North a couple of weeks ago and the rental showed, but zero points. Just handed one back at ZRH a couple of hours ago, so will see if that one posts, otherwise it's a call to Customer Service.
Rented a car from Bristol North a couple of weeks ago and the rental showed, but zero points. Just handed one back at ZRH a couple of hours ago, so will see if that one posts, otherwise it's a call to Customer Service.
Jun 23, 2013 | 2:27 pm
#3
Join Date: Jun 2010
Location: ZQN
Posts: 3,238
I got two rentals that the points did not post. The rental count went up, but the points did not. I think going to Hertz CS will help.
Jun 24, 2013 | 4:20 am
#4
Join Date: Jul 2007
Programs: MR PremPlat, DL DM 1M, AA Plat, Avis First, Hertz PC
Posts: 134
Returned a car on 6/13 - took 4 days for points to post.
Returned a car on 6/15 - points have not posted
Returned a car on 6/18 - points have not posted
Returned a car on 6/20 - points have not posted
Returned a car on 6/23 (yesterday) - points posted immediately.
The rental count went up (which is all that matters to me
). I will talk to CS later this week but before that, I submitted a missing points request. I know the 'missing points' request system does not work, but some CS always insists to try that first.
Jun 24, 2013 | 3:02 pm
#5
Join Date: Dec 2012
Location: Charlotte
Programs: Hilton Diamond, Marriott Platinum Elite, AA Platinum Pro, Hertz Presidents
Posts: 1,214
I infrequently check my points from Hertz. Last week, I decided to. I had 0 points added for all of Feb, March, April, and most of May! (I rent a car every week). This coupled with their putrid CS, and IT issues with my company's travel tool, and Hertz's booking system have led me to FIRE Hertz!!
National did a status match, easily for me, to Executive Elite, and already I feel better! Hertz blows! A few co-workers, have already made the switch and love National. In one phone call with National, I got better CS than 20 with Hertz.
Bye bye Hertz!
National did a status match, easily for me, to Executive Elite, and already I feel better! Hertz blows! A few co-workers, have already made the switch and love National. In one phone call with National, I got better CS than 20 with Hertz.
Bye bye Hertz!
Jun 24, 2013 | 6:15 pm
#7
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 50K, Hertz Gold
Posts: 1,372
They won't give me FF pts for my rentals because apparently the rental charges were too small, but they didn't hesitate to charge me the $0.75/day plus tax FF surcharge anyway.
Jun 24, 2013 | 8:38 pm
#8
Join Date: May 2012
Location: Canada
Posts: 63
Jun 25, 2013 | 8:15 am
#9
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta DM, National EE, Hertz PC, Hilton DM
Posts: 2,237
Jun 25, 2013 | 12:27 pm
#10
Original Poster
Used to be hamajicky
Join Date: Feb 2003
Location: ATL
Posts: 790
I filled out missing points request too, knowing full well nothing comes of it. I tweeted them about it, and they added the points manually, but not the right amount.
This is getting pretty annoying. I may do what others have done and switch companies because I am about tired of Hertz, their old-... clunkers, and their terrible IT.
This is getting pretty annoying. I may do what others have done and switch companies because I am about tired of Hertz, their old-... clunkers, and their terrible IT.