Frontier Cancellation Policy with “The Works”
Oct 5, 2022, 4:46 pm
#16
Join Date: Dec 2015
Programs: AS MVP 100K, DL Platinum,WN A-list, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 264
I thought so too, but according to my last conversation with Frontier a few months ago, changes / cancellations have to be done at least 24h prior to departure. So if I cancel it online now, they might refuse it too.
While this restriction isn't mentioned in their cancellation policy, they referred to the Works Bundle description:
It's only about 38 USD or so, so I'm going to risk it without cancelling in advance. Will let you know how it works out.
Next time, I'm going to cancel it for a credit first (outside the >24h window) and ask them to refund it afterwards. Didn't know that credits are refundable until checking this thread
While this restriction isn't mentioned in their cancellation policy, they referred to the Works Bundle description:
It's only about 38 USD or so, so I'm going to risk it without cancelling in advance. Will let you know how it works out.
Next time, I'm going to cancel it for a credit first (outside the >24h window) and ask them to refund it afterwards. Didn't know that credits are refundable until checking this thread
One thing I learned from numerous bad experience as 100K elite is that don't count on Frontier at all, even their published information.
Their staffs do not know what happened as well, their IT system is so buggy even the 'Senior customer representative' has no idea why my credit shell is stuck and could only suggest using VPNs......
Even worse, their response to the DOT inquiry is incompetent as usual. And that should be as serious as they could treat a problem.
Oct 6, 2022, 10:26 am
#17
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 377
Oct 10, 2022, 8:20 am
#18
Join Date: Aug 2012
Location: Dreamland
Posts: 927
FYI - in a price drop situation with the WORKS, I went on online chat (had originally planned to call but it was before Mountain time phone queue opening and the voice message directed me to online chat), they were able to cancel/refund to CC straight away (while I waiting to click book having queued up the new reservation/lower price online). Painless, took <5 mins.
Oct 10, 2022, 1:28 pm
#19
Join Date: Jan 2016
Location: Germany
Programs: UA 1K
Posts: 417
I've sent a cancellation request 5 days ago for a flight departing tomorrow. To avoid being a no-show, I also tried sending them a twitter message and calling, but no luck.
Hope that the refund goes through without issues. Not my fault if they don't check their inbox.
Hope that the refund goes through without issues. Not my fault if they don't check their inbox.
Nov 19, 2022, 10:13 am
#20
Join Date: Jan 2014
Posts: 742
I cancelled a flight the day before (<24 hrs) (as 100k with the works automatically in there), and the email shows as follows. It appears I have a travel credit, but when applied to a new ticket, it says "
Error: Unable to retrieve your travel credit. Please enter a valid Email Address and Confirmation Code or FRONTIER Miles member number.'
Total $-53.98 Payment Date 08-29-2022 Payment Type Credit Shell ***Approved*** PNRPNR
This Travel Credit will expire on
11-26-2022
If you purchased the WORKS, your expiration would be 08-28-2023 CUSTOMER CREDIT: TRAVEL CREDIT
Wasn't aware of the 24 hr from flight policy at the time, but the email shows they did issue a credit shell, so is the automatic email just wrong?
Error: Unable to retrieve your travel credit. Please enter a valid Email Address and Confirmation Code or FRONTIER Miles member number.'
Total $-53.98 Payment Date 08-29-2022 Payment Type Credit Shell ***Approved*** PNRPNR
This Travel Credit will expire on
11-26-2022
If you purchased the WORKS, your expiration would be 08-28-2023 CUSTOMER CREDIT: TRAVEL CREDIT
Wasn't aware of the 24 hr from flight policy at the time, but the email shows they did issue a credit shell, so is the automatic email just wrong?
Jan 5, 2023, 12:42 pm
#21
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,714
FYI - in a price drop situation with the WORKS, I went on online chat (had originally planned to call but it was before Mountain time phone queue opening and the voice message directed me to online chat), they were able to cancel/refund to CC straight away (while I waiting to click book having queued up the new reservation/lower price online). Painless, took <5 mins.
Also, their chat function is awful. Slow response, no sound for incoming messages, and going to a different F9 page kills the chat.
Jan 5, 2023, 12:52 pm
#22
Join Date: Nov 2022
Posts: 12
I cancelled a couple tickets recently that had the works. I filled out the refund form both times and have been waiting 6 or 7 days for the first one and 2 or 3 days for the second one with no response yet (and no refund to credit card yet either). It said I will hear back within 7 days when I submitted the form. It has been a lot quicker in the past.
Jan 5, 2023, 12:59 pm
#23
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,714
Is it stated anywhere that The Works has the option to refund back to payment method instead of voucher? Everywhere on F9 website, I just see a vague "refund" with no mention of what that means.
Jan 11, 2023, 6:41 am
#24
Join Date: Sep 2014
Posts: 202
I cancelled a couple tickets recently that had the works. I filled out the refund form both times and have been waiting 6 or 7 days for the first one and 2 or 3 days for the second one with no response yet (and no refund to credit card yet either). It said I will hear back within 7 days when I submitted the form. It has been a lot quicker in the past.
Jan 24, 2023, 2:56 pm
#25
Original Member
Join Date: May 1998
Location: St Petersburg, FL, USA
Posts: 2,253
The Works tickets are no longer refundable within 7 days of departure, not 24 hours. Found out the hard way, but I was able to find a similarly priced flight in the future to use the credit. It's in the fine print for the form requesting a refund.
Jan 24, 2023, 3:20 pm
#26
Join Date: Nov 2016
Posts: 180
I booked my flight less than 24 hours ago and my travel is more than 7 days (168 hours) from my purchase time (visit MY TRIPS for immediate processing) I purchased The Works and my travel is more than 24 hours from now