Originally Posted by
delpiero223
I thought so too, but according to my last conversation with Frontier a few months ago, changes / cancellations have to be done at least 24h prior to departure. So if I cancel it online now, they might refuse it too.
While this restriction isn't mentioned in their cancellation policy, they referred to the Works Bundle description:
It's only about 38 USD or so, so I'm going to risk it without cancelling in advance. Will let you know how it works out.
Next time, I'm going to cancel it for a credit first (outside the >24h window) and ask them to refund it afterwards. Didn't know that credits are refundable until checking this thread
One thing I learned from numerous bad experience as 100K elite is that don't count on Frontier at all, even their published information.
Their staffs do not know what happened as well, their IT system is so buggy even the 'Senior customer representative' has no idea why my credit shell is stuck and could only suggest using VPNs......
Even worse, their response to the DOT inquiry is incompetent as usual. And that should be as serious as they could treat a problem.