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Thread: Frontier Cancellation Policy with “The Works”
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Old Jan 5, 2023 | 12:42 pm
  #21  
italdesign
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Originally Posted by levilevi
FYI - in a price drop situation with the WORKS, I went on online chat (had originally planned to call but it was before Mountain time phone queue opening and the voice message directed me to online chat), they were able to cancel/refund to CC straight away (while I waiting to click book having queued up the new reservation/lower price online). Painless, took <5 mins.
FWIW, this didn't work for me. Chat agent insisted must submit thru request form, so I did.

Also, their chat function is awful. Slow response, no sound for incoming messages, and going to a different F9 page kills the chat.
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