Check-in Online Glitch?
Apr 23, 2012 | 10:06 pm
#1
Original Poster
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
Check-in Online Glitch?
Arrived at my New York hotel late tonight and went to print my boarding pass for tomorrow's flight and the online system won't let me, because it thinks I'm trying to check-in for the flight I took this morning.
UGH!!!
It's little annoyances like this that drives me crazy with Frontier sometimes. I'd like to grab their technical team leader and whisper in his/her ear what I think about their capabilities... If you send me an email message asking me to check-in for my flight, by God, let me check-in.
UGH!!!
It's little annoyances like this that drives me crazy with Frontier sometimes. I'd like to grab their technical team leader and whisper in his/her ear what I think about their capabilities... If you send me an email message asking me to check-in for my flight, by God, let me check-in.
Apr 24, 2012 | 7:54 am
#2
Join Date: Dec 2009
Location: MKE
Programs: Delta Skymiles, Frontier EarlyReturns Summit
Posts: 766
I would bet the system hasn't recorded your earlier flight yet so it thinks that is the one you are trying to check in for (is it the same record locator?). I haven't had back to back flights like that in a while so I haven't experienced this, but I would definitely give them some feedback.
Apr 24, 2012 | 7:28 pm
#3
Original Poster
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
You're exactly right Mike. I talked to a CSR about 12:45a EDT last night and they said the system didn't record the earlier flight.
Now, check this one out...
I decided to change my flight and even though it was the same day as my flight in New York, since the CSR was in MKE, she couldn't make the change without incurring a change fee and fare difference. She literally told me to call back in 15 minutes.
I continue to be amazed with Frontier's systems.
Now, check this one out...
I decided to change my flight and even though it was the same day as my flight in New York, since the CSR was in MKE, she couldn't make the change without incurring a change fee and fare difference. She literally told me to call back in 15 minutes.
I continue to be amazed with Frontier's systems.
Apr 24, 2012 | 7:38 pm
#4
Join Date: Dec 2009
Location: MKE
Programs: Delta Skymiles, Frontier EarlyReturns Summit
Posts: 766
You're exactly right Mike. I talked to a CSR about 12:45a EDT last night and they said the system didn't record the earlier flight.
Now, check this one out...
I decided to change my flight and even though it was the same day as my flight in New York, since the CSR was in MKE, she couldn't make the change without incurring a change fee and fare difference. She literally told me to call back in 15 minutes.
I continue to be amazed with Frontier's systems.
Now, check this one out...
I decided to change my flight and even though it was the same day as my flight in New York, since the CSR was in MKE, she couldn't make the change without incurring a change fee and fare difference. She literally told me to call back in 15 minutes.
I continue to be amazed with Frontier's systems.
Apr 25, 2012 | 3:03 pm
#6
Original Poster
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
May 3, 2012 | 11:09 am
#8
Company Representative - Frontier Airlines
Join Date: Sep 2011
Location: Denver, CO
Posts: 6
Stumblefoot:
Our policy is to process same day schedule changes for the same day confirmed fee anytime after 12:01 a.m. on the day of departure based on the local time in the origin city. Our agent advised you incorrectly when she asked you to call back 15 minutes later because it was not yet midnight in Milwaukee. The agent should have gone off of the time in New York. On behalf of our Reservations team, I apologize for the inconvenience that we caused you and appreciate your patience with us. A reminder that reiterates the correct policy has gone out to all of our Reservations agents .
Thanks,
Dan Krause
Vice-President Marketing & Customer Experience
Frontier Airlines
Our policy is to process same day schedule changes for the same day confirmed fee anytime after 12:01 a.m. on the day of departure based on the local time in the origin city. Our agent advised you incorrectly when she asked you to call back 15 minutes later because it was not yet midnight in Milwaukee. The agent should have gone off of the time in New York. On behalf of our Reservations team, I apologize for the inconvenience that we caused you and appreciate your patience with us. A reminder that reiterates the correct policy has gone out to all of our Reservations agents .
Thanks,
Dan Krause
Vice-President Marketing & Customer Experience
Frontier Airlines
May 3, 2012 | 1:17 pm
#9
Original Poster
Join Date: May 2010
Location: Colorado
Programs: UA Premier Silver, AA Executive Platinum, Marriott Lifetime Platinum
Posts: 813
Thanks Dan for the response. I do appreciate the thoughtfulness of it.
I experienced a different customer service issue today that you can read about when you have time. I have sent a response back to the original agent asking for a reconsideration. I'll keep the forum abreast of her response.
Thanks again for responding to my gripe while in New York recently.
I experienced a different customer service issue today that you can read about when you have time. I have sent a response back to the original agent asking for a reconsideration. I'll keep the forum abreast of her response.
Thanks again for responding to my gripe while in New York recently.